Pamela Crenshaw
Feb 21, 2022
Hours of Operation
I needed to drop my insurance paperwork off when I checked in on Saturday and there was no one there event thought the hours on the door said they were open on Saturday.
Recommended: Yes
Tonda Kee
Apr 17, 2020
Very friendly!!
Very friendly!!
Recommended: Yes
Patricia Wilhelm
Feb 12, 2019
Convenient short term rental in a...
Convenient short term rental in a secure location. Unit is clean and easily accessable. Had some difficulty operating the keypad for exit though.
Recommended: Yes
Rebecca Tripp
Jan 24, 2019
Great friendly customer service and...
Great friendly customer service and overall a quick and easy process. I'd recommend public storage.
Recommended: Yes
Patricia G
Jan 19, 2019
Courtney was exceptional at the Union...
Courtney was exceptional at the Union Road Gastonia Storage facility. Very helpful and friendly.
Recommended: Yes
Shanna Batey
Jan 03, 2019
Overall I was satisfied
Overall I was satisfied. Lots of hidden charges, so the promos are misleading. The person I dealt with was very nice and knowledgeable.
Recommended: Yes
David Talluri
Jul 10, 2018
This place is really good
This place is really good, I needed a storage for rent in a few days and the process was very quick and had great customer service. Every one was good to answer all my questions, I will recommend this place.
Recommended: Yes
Krysten Lewis
May 31, 2018
Im pretty happy with public storage
Im pretty happy with public storage. its the second time i have used this company. They got me the best storage unit for my money
Recommended: Yes
A.Darling
Mar 05, 2018
Friendly Service!
I had a great experience! Totally forgot my keys to the storage unit on the counter and the girl up front ran out to my car with them for me. On top of that I turned in all of the boxes I didn't use and got a refund on them!! Thank you!! Definitely five stars from me!
Recommended: Yes
Rhoda Hicks
Oct 06, 2017
Nicole provided GREAT customer service! And found me a great space! Definitely recommend!
Recommended: Yes
Phillip Brown
Oct 04, 2017
Nicole was great to work with. The units and the main office are nice and clean. I would definitely recommend this Public Storage to anyone.
Recommended: Yes
Tracey Hines
Sep 02, 2017
So easy and fast. Great customer service. Super helpful!!!
Recommended: Yes
paris jackson
Aug 22, 2017
Rented a few weeks ago with Nicole she was super nice and the property was much cleaner then other places I seen thanks for the help Nicole
Recommended: Yes
Miguel Garcia
Aug 02, 2017
Jason is a sheer pleasure to do business with. I love renting here! Go see jason today!!
Recommended: Yes
M Rose
Jun 12, 2017
Short term, fine. Long terms, lousy.
The local employees have always been wonderful. I give them 5 stars. But the disrespect that corporate shows long time tenants is abysmal (1 star). It takes a long time to get repairs approved and comoleted (I,e, broken a/c of lights), and the rent increases are too frequent. I leased a second unit a few months ago and got an increase already. After 10 years with my original unit I was spending twice as much as a new tenant (without any special deal for them). I just don't understand. If you have auto pay, a fabulous record there as a customer, and still pay twice as much...it's just wrong. It has been my experience that they would rather I leave. And I wouldn't have written this review if I hadn't been sent several requests to do so. I was just whining to friends before. I want to love you guys. It wouldn't take much on your part. A simple loyalty reward would speak volumes.
Recommended: Yes
Shelene Baker
Jan 18, 2017
Great people
They were very helpful and made sure I understood everything and got everything I needed.
Recommended: Yes
E. C.
Jan 11, 2017
excellent
Great service.
Recommended: Yes
Tracie Butler
Jul 05, 2016
Excellent Service
Customer service representative was very knowledgeable and informed on your business. I had my storage unit within minutes and she had a smile on her face the entire time. Well done.
Recommended: Yes
Scott Donaldson
Jun 08, 2016
Great Intro price
Pretty easy and convenient. This location has a difficult entrance - very steep and it is a concern when bringing my rv in and out.
Recommended: Yes
Nellie Mccourt
Apr 14, 2015
Public Storage is a great company and knowledgeable employees
Peter at the Reservation Office in California was so helpful and professional, and Nichole at the Gastonia Office very knowledgeable and so helpful also , great experience again !!!
Recommended: Yes
Ashley Indhara
May 07, 2014
Great Service!
William at your Union Road location in Gastonia was so helpful. I have never rented a storage unit before and he walked me through the whole process and explained everything to me. He immediately put me at ease and was so courteous!
Recommended: Yes
Chris Harker
Apr 08, 2014
The only storage company in my opinion
I've been using Public Storage for 10 years and I trust only them.
Recommended: Yes
Adam Toerock
Mar 20, 2014
Great Price, great service!
I highly recommend Public Storage on Union Rd. I had booked another location and was in touch with the manager all day long updating as i was running late. I let her know I would be on time to 10 minutes at the most late, and had left her my number if she needed to contact me. I arrived 3 minutes late. CLOSED!! No phone call, no nothing. There I was with a 28' truck full of stuff that had to be back the next morning, along with a towing trailer with my mini van on it, and my wife following in my Expedition with my 3 kids. We drove for hours and the lady knew it. She knew we had got caught in a snowstorm and she was completely gone at 6:03pm. I then looked around at the property and realized there was NO WAY I was getting the 28' into the location. What a bad setup! As angry as i was, I decided to stick with PS but find a better, more deserving location. That's just what i did. The Staff was extremely helpful with switching my reservation over, and the location on Union Rd in Gastonia, is much better equipped and layed out to accommodate such a big truck. At the end of the morning, i was happy. the location is clean, staff is helpful, and price is right. I wouldn't go anywhere else. Go see William today, he is great!
Recommended: Yes
Kevin Clary
Feb 27, 2014
Good location and excellent customer service
Used this location for nearly one year. .. courteous about calling with payment reminders, always helpful when I had questions
Recommended: Yes
