Jun 05, 2019
Nice and clean.
Easy 24 hr entry. Clean. Staff is friendly and helpful.
Aug 03, 2018
Lance is great! He would give you the shirt off his back
I just moved in, but so far I am pleased with the cleanliness and the security of this location. I highly recommend.
Dec 18, 2017
The geography is perfect, relative to my locale
Outback is well staffed, has clean, well maintained, covered units and is installing security cams. I was impressed.
Aug 02, 2017
Clean and friendly stand on what they say
Oct 02, 2016
My code didn't work upon move in. The attendant wasn't able to fix the situation at the time of move in but she tried! The space was clean and easy to access once we got in the gate!
Aug 03, 2016
Staff was helpful and knowledgeable easy access and priced right
May 14, 2016
Great customer service, safe, and secure
Great customer service, safe and secure. Easy access 24/7
Mar 23, 2016
Easy 24 hr. Access with convenient location
Extra tall units for more storage capacity
Feb 26, 2016
I was pleased that the unit was clean and easy to find. The employee I felt with was easy going and a nice guy to chat with
Feb 03, 2016
Just did this last weekend
Lots of storage space available. It's auto body as well
Jan 07, 2016
Sep 30, 2015
Great storage facility
Great customer service and quality storage units.
Sep 07, 2015
Great experience since we were on a short time frame to move in.
Aug 19, 2015
Out of the 300 plus units I have worked at, this is the worst.
I will first say that I have been in and worked at almost every storage unit complex in Johnson county, Gardner, Spring hill, and more. The total number of units that I have worked in exceeds 300. I have seen good units and bad units. Good service and bad service. Today I checked out-back storage as an option for my company, and I will not be using it for the following reasons. 1 The service was strait up the worst I have seen. I am not saying it was the worst that I have seen in the storage industry, but the worst I have seen in all industry's. A man by the name of Lance continued lie straight to my face. He made agreements and then went back on them again and again. Because of this I feel as if I can not trust a single thing he says. 2 High security risks. The cameras are not placed well and would not catch much even if they had good cameras to start with. And they don't. Gate is low and easily jumped, as with the fence. So the only real security you have is Lance living on site. The issues with this are to numerous to list. But when a storage unit is robbed the ones targeted are the ones like this.3 Pricing is not good either. They are comparable to storage mart right up the street and with storage mart you get a lot better service and security. This place is the worst storage company I have ever had the displeasure of coming into contact with. I can not say how awful the service was. The complete lack of integrity, decency, and even basic manners, makes it very easy to take my money and leave. If you are considering this place for storage, I would highly recommend doing the same.
Jul 28, 2015
It's GREAT It's GREAT It's GREAT It's GREAT It's GREAT
Jul 22, 2015
Great facility clean and secure friendly sevice
Spacious good prices friendly service clean ans secure
Jun 07, 2015
easy, clean, nice, quick. one month free.
Good facility for item stored not needing environmental control.
Apr 05, 2015
Very nice and friendly service
Service is very good. Storage unit clean and security is good.
Mar 30, 2015
Andy or Aaron, or whoever the super cute 30 year old was who checked us in was wonderful and professional even under my pressure. The slider on my door sticks, and I have to use a tool to open it every time.
Robin and Rustin Hafen
Mar 01, 2015
Competative priceing; however, location is quite a way from greater KS City area.
Price competitive for a 10x20 unit. Moved in on very cold day in Feb and facility drainage, though appears to be very good at getting water away from storage units quickly, had a lot of ice in middle of driveways between the units. One hinge was not attached on personnel exit gate, otherwise the facility appears to be well maintained and secure.
Feb 23, 2015
Good prices. Poor location for KS city customers.
Good prices. Out of the way. No bathrooms. Personel gate broken. Drainage leaves large ice spots between many units in winter.
Nov 13, 2014
Professional and fast service. Convenient location, great price.
Nov 02, 2014
Feb 28, 2014
Friendly, helpful staff, made me feel like they cared that I rented from them. They seem to be husband and wife, and I couldn't ask for nicer people who know their facility well.
Aug 02, 2013
Jul 15, 2013
Jun 17, 2013
Worst customer service EVER!!!!!!
After months of issues with my credit card being declined due to problems with their equipment, I have been charged late fees when I shouldn't have been to begin with! My card has ALWAYS been in working condition and never a lack of funds! The manager has yet to apologize or even have any positive things to say to me...instead of trying to help with the issue she gives me more hoops to jump through and is unwilling in every way possible to help me solve the problem. She is unwilling to do anything on their part to make the problem go away! She just blames me and my card...even though I have the records to prove the funds were available at the time it was supposedly ran. Then on top of that I am charged a late fee! The manager appears to be very unhappy with everything and should not work in public service if she can't or doesn't know how to deal with customers who have concerns. I've spoken to her almost every month about the same issue and have been very patient up until I got a very disrespectful answer to my latest incident! I would have been willing to keep my business with them if I had just been treated like a respected customer instead of someone who means nothing and is a waste of their time and energy! I got all the blame and she has taken none of the responsibility or even offered so much as an apology for my inconvenience. I am paying them for services I am not receiving! Will be making a call to the BBB!
Jun 14, 2013
Not worth your energy it takes to keep a unit
The customer service is terrible! Whatever payment system they use for automatic withdraw makes mistakes every single time and then I get charged a late fee! They are unwilling to notify me when there is a problem (which is never my problem, but their equipment) and send me a late fee two weeks later. I call to fix it and get rude disrespectful employees. Changing storage units asap!
Apr 09, 2013
Everything has been smooth and trouble free. Perhaps a little disappointed that "fenced" turned out to be a wooden fence along one side instead of wire all the way around.