Jun 03, 2020
Hours limited and online bill pay confusing
Hours are limited unless you have a business license then itâs 24/7/365. I have asked to stay after hours and was refused. Also called to ask for early access and late exit and was also denied. None-renters were given access to the facility and to harass me. I am considering. another facility. Also bill pay is very difficult to find to pay online.
Many storage facilities have that programmed so they crelate revenue on late fees, not sure is that applies herey
Mar 26, 2020
The facility was very clean and secure. Additionally the staff was very friendly and explained everything to me.
Mar 09, 2020
A Deal isn't always a deal
This storage place has a friendly helpful staff, the location is perfect, has high tech security and is extremely clean.
However i was upset not to get the %50 deal i was expecting because i started in the 2nd week of the month but the unit is still a good deal even at normal rate of $109
Mar 09, 2020
Excellent Friendly Clean and Courteous
Day 1 has been a success. We are in and happy. Looking forward to a safe and sound couple of months.
Feb 27, 2020
Easy and convenient
Nice place and very clean. Good customer service.
Feb 17, 2020
Great Service! Overall storages my fiance and I looked into this was hands down the best.
Feb 07, 2020
I'm glad I picked this place!
The man (Ralph) was very helpful and worked with me to get the best deal. Everything was explained until I understood it all. I can't stand public storage because they tell you zero move in cost for 1st month and then after they add everything up you are still paying regular price for the first month. But this place honors their discounts, so they are honest. The only complaint I have is I wish they stayed open to like 8 or 9 for us storage people. We can't always put things in storage because by the time we get off of work the place is closing. This leaves everything to be moved in only on the weekends. Its a new place so maybe after they get settled the time thing will be changed (I hope). But as far as everything else - A++++++++++++++++++++++++++++++++++++
And Ralph is perfect for his job too. Very nice man.
Oct 06, 2019
Nicer than the place I just moved out of
It's too bad this wasn't apartments cause it's got more amenities that a back house I just moved out of.
I first rented a storage in La Habra, paid them $129. I realized I made a horrible mistake within the first week. This storage building in Fullerton is about 5 miles from where I live, but I'm willing to drive here Because it's state of the art for storage buildings.
The property is completely secure, it is a tad annoying to need my code at the gate, the entrance, and the elevator but that's the worst thing I can say about this business.
Every unit is alarmed, the ceiling must be 15 ft tall in my storage maybe taller. The a/c works great on the 3rd floor, they have dollies, a box truck to use when you move in, and I really like the locks they have even though I had to buy it.
There were some hiccups when I first rented a unIt but I feel safe and secure on this property. I'm over at the building every 2 weeks and haven't seen anything horrible yet. I just wish they had a trash dumpster, I had to ask permission to throw away a bag of books. There's no trash bins available anywhere unless they open it for you.
The managers have been friendly and I feel safe coming late by myself. At the storage I had in La Habra I couldn't get a minute by myself the employees seemed to Be overly friendly and would come hang out and talk to me as I unloaded my stuff. I wasn't sure if they were checking me out or checking out the stuff I had. That's the reason I moved out of La Habra storage to this storage in Fullerton. The prices here are crazy cheap but I expect that to go up when they fill up the units.
Sep 05, 2019
Unbelievably clean. My storage unit is spacious and exactly what I needed. Claudia went out of her way (in her busy day) to help us. Thank you
Aug 31, 2019
Very easy to work with and super helpful on my move in!
Fred was amazing and really worked with me!The space was super clean which was a huge plus. I would totally recommend to anybody.
Aug 26, 2019
i was in and out, very helpful
quick and painless, just what i hoped for
Aug 05, 2019
Exactly what was expected.
Show up, check out your unit, fill out the paper woork, and move in. No hassle.
The office people are very nice, and do what they can to make life easy on u.
Jul 31, 2019
Great customer service and pices
Jul 20, 2019
Amazing service and super clean and cool
Super clean and the staff was super friendly
Jul 20, 2019
I recommend this facility
Friendly people nice facility. Free use of their truck is a huge bonus
Jun 30, 2019
The is like a 5 star resort (minus a pool, spa, and maid service)
I rented a storage near my house and it was so bad I moved out 6 days after signing the contract. The deciding factor was this property was amazing, and the staff was so helpful and professional I rented one from them even though I had 30 days left at the other storage property. I would rather keep my belongings in a storage I can go and grab stuff I need with a/c instead of dig thru my outdoor storage that felt like 100 degrees inside on a 75 degree day.
The best part is my 10x10 rent here is $40 less than I paid for a outdoor ( shipping container style) 10x10 unit with damaged walls inside, damaged roll up door and management that sucked.
May 27, 2019
Need more help on Saturday!
I had reserved my space online. When I arrived at the facility to check in there were 2 people in front of me. I waited for nearly 30 min to get my storage space. He actually helped 2 people behind me, before he helped me. I think there should be more than one person working on a Saturday morning.
May 22, 2019
The newest and best storage in Fullerton
Thank you, Ralph for assisting me in my decision to save money and move my storage unit into your facility. So worth it!
May 12, 2019
Good business model!
we're impressed with the facility & service.
Didn't like that we couldn't use our own combo lock.
May 08, 2019
Brand New Facility
Brand New. Very Clean. Not Dusty. Internal Cooler is really cool.
The only downsize:
1) Need more staff. Only person doing everything. If you need his help, you have to wait hours because he has to help other members, inquiries, payment, phone calls and tour. And if the employee goes for the tour, you have to wait outside the office (rain, hot or shine) till he completed his tour for possible new member. I felt bad for the employee his so beaten up with overload of works.
2) Cart. They only have very few cart in the premises. You have bring your own dolly.
Mar 31, 2019
The price is economical and secured
Friendly staff and spacious clean surroundings
linda l hall
Mar 12, 2019
excellent facility. I have already recommended it to 3 people.
This facility is very spacious, clean, and user friendly. Help is very courteous and helpful. the only thing that I would like to see different about this facility is the short hours.
Feb 01, 2019
The facility is very clean and the manager is friendly.
The facility is very clean and the manager is friendly.
Jan 29, 2019
This place is new and clean. Great customer service.
Our move in was quick and easy with the help of great customer service. We had issue with our pass code when we first got there, but it was resolved right away.
Jan 07, 2019
Great prices and great service!
Moved in and I needed to extend the gate hour times and they were able to help me out with that.
Jan 03, 2019
Very easy to get in and out. We really like the convenience of the storage units.
Dec 30, 2018
Everything was perfect, really nice facilities
Dec 17, 2018
Claudia is amazing made me feel comfortable and has superb customer service skills.
Dec 08, 2018
Clean, excellent customer service and great hours
Dec 04, 2018
Limitations on hours and access not great
Not bad. Far from LA and hours of operation are poorly thought but the rest is fine
Nov 14, 2018
Quick ang easy move in process
Quick and easy move in process
Nov 04, 2018
Nice, good price
Great service and excellent price.
Nov 02, 2018
good place i recommend, please check them out you wont regret it
Oct 01, 2018
Fantastic new storage facility.
I had a quick and easy time reserving a spot for storage and the customer service was absolutely outstanding. They showed me my unit and walked me through everything.
Sep 27, 2018
Clean facility and nice atmosphere