Paul S
Mar 01, 2023
Perfectly simple squeaky clean smooth process
Really enjoyed the complete set up with security gates, easy access, clean facility with squeaky clean restrooms, well lit walk areas, and positive helpful staff.
Recommended: Yes
Carla Deane
May 28, 2022
Easy renting
Latasha was a joy to work with! How nice to find the rare employee who still makes customer service her priority.
We are in our 70s and her patience and kindness was so appreciated
Recommended: Yes
Lucy P. Sanders
Nov 07, 2021
Very good experience renting at this facility.
I had a very good experience dealing with this facility. They followed up in a timely manner and very professional helping me complete the necessary paperwork.
Recommended: Yes
Chad Hamming
Jun 14, 2021
Very clean facility
Access system down, gates were manually open for weekend access. Very busy
Recommended: Yes
Vincent Havard
May 29, 2020
Jessica was excellent in helping me...
Jessica was excellent in helping me out. She was professional, courteous and knowledgeable in getting me started. Check in was a breeze. Facility is nice and clean. Thank you!
Recommended: Yes
Valeria Jones
Mar 02, 2020
Public Storage off Custer does a really...
Public Storage off Custer does a really nice job and has friendly staff. My only complaint is the number of times you have to enter a code. Carrying loads or maneuvering carts can make it difficult especially if by yourself. I think the one from the elevators could be removed. I believe in safety but it seems a bit over the top.
Recommended: Yes
Matt Mc
Feb 24, 2020
Being there's only one entrance
Being there's only one entrance, they should take steps to prevent people from hogging the front spots with their dropped trailer, while they unload their truck that is taking up additional areas, such as handicapped spots.
Recommended: Yes
Cole
Feb 22, 2020
Good facility
Clean and convenient location. Staff is pleasant and knowledgeable. Pleased with my choice of storage facilities
Recommended: Yes
Jerry H
Feb 10, 2020
Extremely helpful and Professional
CJ was extremely helpful and professional. He took the time to show me several different units that I had questions about. Explained all the security involved and made the rental agreement a breeze.
Recommended: Yes
Phillip
Feb 02, 2020
Excellent location, courteous agents, clean facility
When I called to get a unit, I had looked online and received a price that wasn’t on the system. There was no arguing, they simply honored the price . When I check the unit the gentleman showing it explained everything to a t. And amazed I was at the cleanliness of the entire facility . No worries here for me and I would highly suggest giving this place a look if you intend on storing anything
Recommended: Yes
Stuart
Jan 27, 2020
Calab did a great job
Will be there for years to come.
Recommended: Yes
Keith
Jan 10, 2020
The lock they didn't remove
I rented a unit on 1/4. I was asked if I needed the lock removed so I can move my stuff in. Told her that I did plan on coming back that night to drop off at the new unit 2267. Something came up and I wasn't able to come back until 1/9. I loaded up my van and drove to the facility. Unloaded some of my stuff to the cart, went to the unit I rented and there was a lock on it. This was at 8pm at night so I went back down and unloaded the cart and unload my van back at the house. I called the facility on 1/10 and said it was my fault that I didn't come up there during business hours and have them remove the lock so I could put mine in. I was never told that I had to do that, I don't know the policies if no one tells me. Also, I am not able to come up there during the week as I work and my drive does not allow me to be there during those hours. When I called she told me that they said I had to be there when they removed their lock so I can put mine in. Again, it was my fault, not the facility. I was never told this and am extremely upset I had to pack the van, drive II there, just to find a lock on it.
Recommended: No
Ted Heumann
Oct 30, 2019
The only thing I wish was that the...
The only thing I wish was that the website disclosed the required insurance.
Recommended: Yes
Aida saldana
Sep 13, 2019
Customer needs over company needs!
I have rented storage units in Chicago, Virginia, Maryland, Florida, and now in Texas. Overall experience with Public storage has been the most satisfactory for me because of the price and knowledge of the managers of the facility. Many companies like Extra space only want money and on top of it, they love to raise their prices anytime they want to, and that is why I choose Public storage. I moved my storage from Extra Space $60 a month to Public storage $30 in Virginia. If you want customers to be happy with a product, give them what they need not what the company needs.
Recommended: Yes
Kiersten C
Sep 11, 2019
Great!
Just wish they were open 24 hrs
Recommended: Yes
Srinivasu Putcha
Jul 16, 2019
Kelly was so courteous and kind to show...
Kelly was so courteous and kind to show us different size units for us to make our decision. Renting process was paperless and quick
Recommended: Yes
Dennis Weinberg
Jun 07, 2019
the people are very professional and...
the people are very professional and courteous and helpful. the facility is very clean and all syatems work well mechanically and electrically.
Recommended: Yes
Alex
May 07, 2019
It was not disclosed to me that you as...
It was not disclosed to me that you as a renter must buy the special lock that only works with public storage lockers. I asked to provide my lock and not use the pin lock and was told it was required after the fact. I was also told it is not refundable as well even though the return policy at the bottom of the receipt that says I have 30 days to return any items. Other than that it was a clean and secure storage place. I feel safe storing my things there and appreciate the month to month and the $1 signup promotion.
Recommended: Yes
Tiffany Barker
Mar 25, 2019
Wonderful experience
Wonderful experience
Recommended: Yes
Richard Benefiel
Mar 19, 2019
Cleanest and safest storage facility I...
Cleanest and safest storage facility I have seen. Feel my wife would be safe to go there alone.
Recommended: Yes
Tiffany Jones
Feb 26, 2019
Amazing
I was very satisfied with their customer service in their overall help with the unit
Recommended: Yes
T. Jackson
Dec 04, 2018
5 stars
5 stars ! Excellent storage facility , the staff are extremely helpful. Love it
Recommended: Yes
Hamid Haghjoo
Nov 12, 2018
very Friedly to us that is great...
very Friedly to us that is great...
Recommended: Yes
Audrey Brinkley
Oct 24, 2018
Staff was very helpful
Staff was very helpful, units and facility are very clean. Price is good.
Recommended: Yes
