Angela Wright
May 28, 2022
Best price in town
I'm very happy with this company. The customer service is absolutely outstanding.
Recommended: Yes
Shaunita Lindsay
Nov 08, 2021
Excellent
Very courteous and friendly. Affordable prices
Recommended: Yes
Heather Henig
Jan 12, 2021
Yes. Reasonable.
It’s good. No problem. Very nice. But hard to find
Recommended: Yes
Stephanie Petty
Apr 21, 2020
Very easy and quick response
Everything was pretty quick it was a Friday so I guess they were pretty busy but everything was done professionally.
Recommended: Yes
Monica
Jan 01, 2020
Super simple move
This is a great place and the owners are super accommodating and nice!
Recommended: Yes
Jo Lynn Kelley
Oct 30, 2019
How Businesses Should be run!
I rented here for a month-ish. I landed with them via sparefoot.com gateway and dealt with Miles. I chose this facility off a review, and the service was incredible. Not only the easiest to book, but when I told Miles I was pulling up with a trailer, he made a conscious effort and put me in a unit that enabled me the easiest turn around and not have to fuss with any kind of backing up. Who does that these days? He was so pleasant on the phone, explained everything very well. The unit itself was perfect and very clean. He also made check out extraordinarily easy! I had some connectivity challenges being on travel in remote locations, but he had the patience and professionalism to help me tie up all my loose ends, and check out of the unit with such ease. Even went above and beyond to assist. It's this kind of service - actual humans helping other humans that really make a night and day difference, ya know? Thanks Miles. Wish I could deal with folks of your good nature more often. Have a wonderful Christmas Season, and hope this business sees much prosperity in years to come.
Recommended: Yes
Marion Yantsios
Sep 17, 2019
Reasonable and very responsive!
Thank you for the quick response and rate!
Recommended: Yes
JJ
Jul 07, 2019
Total Class Act: Service was Above & Beyond...
Miles was extremely customer service oriented, polite, handled the set up and move in easily and thoroughly. Even assigned me a convenient unit once i told him i was coming with stuff on a utility trailer (as opposed to a box truck). This way i could easily maneuver and still drive right up to my door.
In a world dominated by lack of the ‘above and beyond’ approach, this facility really restored my faith a bit.
Cheers Miles, and thx.
Recommended: Yes
Becky Todd
Jun 25, 2019
Responsive, friendly, fair
The experience renting was very easy and although sometimes you have to leave a message on the answering machine, they are responsive and friendly. Easy payments online. Move out was a cinch! Always treated fairly and with respect. The place isn’t fancy, but it was perfect for my needs
Recommended: Yes
Michael Nelson
Dec 20, 2018
Reserved online moved in next day
I reserved online he dropped paperwork off in unit I went looked at it then dropped paperwork and money in lockbox. It was very convenient no hassle I was in the unit next day. Price couldn’t be beat by far. Thanks to the staff who helped me great job
Recommended: Yes
Emily
May 05, 2017
Friendly and cheap
Zeke's a pretty chill guy and makes everything simple and easy to understand. My storage unit wasn't clean when I got there, as there were a fair number of leaves in it, as well as a lot of plaster that had fallen from the ceiling. The unit was also a bit difficult to find.
Recommended: Yes
Emmily
Sep 13, 2016
Great
We've had a great experience so far. The owner has been very accommodating as we had to switch to a bigger unit last minute.
Recommended: Yes
David
Sep 01, 2016
Good place
Delivery ruck was unable to back into the row due to tight proximity for 26 foot straight truck. Otherwise very good.
Recommended: Yes
maya
Aug 13, 2016
No hassle
It was very easy and the manager was great!
Recommended: Yes
Giuliana Vagni
Aug 12, 2016
Wasted time, Had 2 pay for uhaul additional day
I reserved a storage unit online, with my roommates name associated as well so that she could do paperwork, pay for, and obtain the storage unit because I work an hour away and long hours.... They never answered the phone (tried calling multiple times) and never contacted us for the appointment... ended up having to make other arrangements at the last minute that weren't available until the next day.... this place totally screwed me... 2 thumbs down
Recommended: No
Patrick McDonald
Jul 13, 2016
Worst place I've never done business with
I attempted to book a unit through the site. All was well, the rates were good. I awaited contact per the instructions in the confirmation email. Nothing. I called several days in a row up to the moving day and after the supposed move-in date and left messages with no response. I called Sparefoot and they attempted to reach out to the company as well with no response. I never understand companies that don't respond to people who want to give them money. Oh well. At the very least Sparefoot was quick to help out finding another storage company that actually answers the phone :)
Recommended: No
Barbara
Jun 09, 2016
Great experience
Property manager is absolutely awesome.
Recommended: Yes
Crystal
Apr 26, 2016
Great Price
Great price compared to others.
Recommended: Yes
Barbara
Apr 09, 2016
Great
Property manager did a great job by fixing the mistake with our 10x20 unit. He is very friendly and made us feel welcome ,and he os ready to help us with anything you need.
Recommended: Yes
Arthur
Nov 14, 2015
Recommended: Yes
Timothy
Nov 07, 2015
Quick, easy, and cheap.
I like this place a lot. All drive up units no stairs or elevators to deal with. Zeke met me at the facility and went over the paperwork with me in 5 minutes. It was very quick and easy and the price was unbeatable.
Recommended: Yes
Gwendolyn
Aug 24, 2015
Great!
Thanks Zeke
Recommended: Yes
Carol
Aug 02, 2015
Great service!!!!
Recommended: Yes
F P
Jul 20, 2015
Best way to meet my storage needs without breaking the bank!
There is nothing over the top about this storage facility, but it doesn't have to be, it's storage. I was met on move in day and walked through the facility and my unit. He answered all my questions and made sure all my needs were met. I could contact him at any time if necessary and provided his cell# as there isn't an 'office' at the location. The gate opens and locks up automatically at a scheduled time. My only concern is the gate is open during business hours and anyone can go in and out. Overall, it meets my needs at this time.
Recommended: Yes
Robert Mayhew
May 18, 2015
Great customer sservice
Site manager is extremely helpful and timely (Johnny on the spot). This site is easily accessed, secure, clean, and functions well. If you want a brand new sparkling building for 30% more money for the same size unit, this place is not for you. Choose this place for convenience, best value, security, great manager, and clean unit.
Recommended: Yes
Dale Wink
Apr 08, 2015
Very convenient and a Value. But only for non-valuables
While the location and value of this facility are good, the facilities themselves are a bit to be desired. Rusty handles and doors and some units look like they could get overrun with water during a heavy rain. I would only store non-valuables here. While there is a camera "on duty," that seems to be the only thing to protect units from theives. The management is helpful and responsive.
Recommended: Yes
sharon d.
Mar 30, 2015
Not happy.
An old, rough-looking industrial area - If I would have physically seen this facility beforehand, I would not have rented space here. Security is at a minimum and I certainly do not feel safe to work in my unit during the day, let alone in the evening - which is what I wanted to be able to do. No caretakers on-hand to help w/problems at the facility. Door handles are very rusty and tough to maneuver. The driveway is mud and stone w/some large holes. Do not like it at all.
Recommended: No
Julia
Sep 23, 2014
Recommended: Yes
Debra
Sep 10, 2014
The owner went above expectations...
Recommended: Yes
Arun Shankar
Sep 06, 2014
Perfect
Excellent value. Very responsive. Best storage deal in DC area.
Recommended: Yes
Paula
Aug 18, 2014
There's not much to tell. There is no office; however, someone got back to me in a timely fashion.
Recommended: Yes
Tom
Aug 16, 2014
Have never found the gate secured.
Fortunatly, on my first visit, another tennant gave me a section of rope after they pulled the door down for me that went out of my reach.
Recommended: Yes
Julianna Holtby
Aug 01, 2014
Trusted name in town--price and product didn't disappoint!
I was looking for the cheapest guy in town--who also happened to be the most convenient to my location......and a trusted name as well!
Recommended: Yes
Elizabeth
Jul 21, 2014
Recommended: Yes
Caroline
Jul 19, 2014
Recommended: Yes
Bill Croom
Jun 19, 2014
Great value, location and customer service
Easy, convenient and clean facility. Friendly customer service staff who makes storage rental simple and affordable. Highly recommend Hilldrup Self Storage for you short and long term rental needs.
Recommended: Yes
julianna
Mar 29, 2014
Quick and easy way to find the cheapest guy in town--who also happens to be the oldest and most trusted name in town...everything about renting the unit has been excellent!
Recommended: Yes
Nick
Mar 25, 2014
The units themselves are in a convenient location, price is right and the staff is willing to go above and beyond to satisfy there clients. The only thing I wasn't to fond of is there is no one on site i.e. (office) and or security is not present. The main gate stays open and there are no cameras. On a scale from 1-5 I would rate it a 3.
Recommended: Yes
James
Nov 18, 2013
Great Service!
Very friendly service. I did everything online.
Recommended: Yes
