Storage King USA - 121 - Panama City, FL - North Star Ave

Very economical

Easy to reserve. Easy to find the unit. Great customer service

Recommended: Yes

It's a good one

It's not bad so far. The customer service is friendly, the pricing is good. It's better than my old storage, which was not a climate-controlled one. My old storage was bad, their facility is nasty and the whole place needs some renovation. To me Storage King's facility is a lot better than my old one. I understand, SK is still new and you guys have more room for improvement (i.e. restroom cleanliness, providing additional cargo carts, etc.). Other than that, to me it's a 4-star rating for now but it can be 5-star next time. Thanks a lot.

Recommended: Yes

Took 2 tries, but it worked out

First try set the account but gate wouldn't open,had to open 2nd account, after that everything was good just hope the 1st account is took off my card.

Recommended: Yes

Great facility & great service!

Bear was great and very professional...thanks for having the perfect large storage unit we needed!

Recommended: Yes

Nice area

Nice area to store my stuff and easy access

Recommended: Yes

Good price, poor customer service

I was able to reserve online and I was amazed at the price. Very affordable. I believe Storage King has the ability to be the leader in their industry. But the customer service aspect must be addressed because it is a large deterrent. I had questions about my reservation but found it difficult to find anyone to talk to. There was no one in the front office during business hours. There was no one to call except the option to leave a message. The online confirmation was not clear on where the unit was or next steps on more in. I called the central phone number and the general customer service agents didn’t seem to know anymore than I did and told me I had to go in the office when someone was there (which was a toss of a coin when that would be). I had already tried to go during regular business hours and there was no one there. On my second trip that I took to try to figure out my confirmation, there was someone in the office. Once I was able to get help, then everything went smoothly. I think the storage unit is very nice, clean, and affordable. I would just recommend having a phone number that actually works for the front office (instead of only being allowed to leave a message), have someone in the office during business hours (or leave a sign saying when they will return), and training the central customer service to be able to answer basic questions.

Recommended: Yes

Excellent Customer Service

On-site manager Robyn Howell is prompt, helpful, and clearly a dedicated worker. I feel very satisfied with my choice and she worked with me to find a larger storage area more suitable to my needs than the previous one I ordered online.

Recommended: Yes

Clean and friendly service

Quick and friendly service with Robyn initially getting storage space. Clean and well lit facility.

Recommended: Yes

Great

Great clean place easy access

Recommended: Yes

Recommend

Very nice, very friendly, very clean, good price..

Recommended: Yes

Very nice

Just moved in.. so far so good 5⭐⭐⭐⭐⭐

Recommended: Yes

Great facility

Robin was great very helpful in finding the right space for my needs

Recommended: Yes

So far all good!!

Great pricing, clean secure facility, easy to reserve & rent!

Recommended: Yes

Nice place but how about security?

I loved the location & price but how about security? I went there today & with no one on site the climate controlled area was open & doesn’t ask for a code to know who is accessing the site. That is a security issue for me for it may have persons entering who are not clients & could cause damage to units. Also heavy winds blow auto doors open & we have a hurricane coming that will push rain in if not locked & could affect units. Broken glass is also outside front doors & dangerous.

Recommended: Yes

Very clean

The units are verybcleanex and well maintained. There is a cart if you need it to unload car, nice bonus.

Recommended: Yes