WAYNE
May 22, 2023
CONVENIENT,FAIR PRICE, CLEAN ,SAFE, COURTEOUS STAFF
VERY COURTEOUS STAFF,EASY TO DEAL WITH,FAIR PRICE FOR CLEAN,SAFE STORAGE CONVENIENTLY LOCATED.
Recommended: Yes
Macy Johnson
Feb 02, 2023
They definitely donât care about their customers!
I had a storage unit at this facility for a little while and it was fine up until last December. We had payed the bill for our unit and had until the first of January,2023 to get our belongings out or make another payment. Well we came in on the 27th or the 28th of December to get our belongings out of the unit and move it to our home⦠Thatâs when we were told me couldnât get into or go to our unit any longer. We were past due and they had auctioned off our stuff. However it wasnât the first of the year yet, so they had absolutely no right to do so. This place is terrible and I do NOT recommend it for or to anyone at all ever. We lost memories and items from my boyfriends father whom is now deceased. We will and canât ever get those things back thanks to this place.
Recommended: No
Amy Goodwin
Sep 05, 2022
Exceptional Customer Service
Gail was extremely polite and truly cared about my well being. Customer service is key and I will be referring anyone who needs a storage unit to them for business.
Recommended: Yes
Addy
Jun 26, 2021
Wonderful Managers
Anyone who has moved and had to put everything from home in a storage unit knows how hard it can be to leave it behind. These folks are the best at making us feel like our things will be safe. Mr. Jay always is on the lot keeping it clean taking ice-cold water out to tenants working in their units and Ms. Jody in the office always has a word of encouragement no matter how young or old she has a good word to say.
Recommended: Yes
Jill
Nov 09, 2020
Save Yourself.
I have an autopay set up on this account. Every single time I have called due to the email every month that I have received stating amount owed and every single conversation with the owner, she said itâs a new accounting system. Then all of a sudden they charged me $294 because their autopay didnât work. Instead of working with me, the lady at the end of the line said my lease is terminated.
Iâm in the military and we have storage because of moving. This lady didnât even try to resolve the obvious computer issues they have.
The storage area have been broken into before. No cameras covering the whole lot and no gates. Their solution? Call the people leasing the units to ask if they have seen something.
Recommended: No
Mary Beth
Jul 18, 2018
Over & Beyond
Gail went over and beyond my expectations! Her customer service was exceptional, the facility was clean, well-lit, and easy to locate!
Recommended: Yes
Michael
Aug 10, 2017
Nice clean place, great customer service
Nice clean place, great customer service
Recommended: Yes
Isis
Apr 23, 2017
Great Customer Service and AFFORDABLE!!
My move is already stressful, but Gail at Safe Lock Storage made everything so friendly and fast! I wish I would've known about them sooner! Thank you for making this time in my life easier to manage!
Recommended: Yes
