Mar 21, 2023
So far I like this unit
So far I like the storage unit very clean just un sure about how much dere rental increases will be .. bt hopefully nothing to bad.
Apr 08, 2018
had a very good experience so far
Jan 28, 2018
Fantastic service! Great facility!
Great value and the customer service is top notch!
Jun 04, 2017
Clean establishment, great customer service. A bit frustrating you can't use the roll carts after office hours. Actually that's very inconvenient but I get it.
Oct 14, 2016
great service and help moving in!
Oct 09, 2016
Great place to store your belongings
Staff is very nice and explicit
Oct 02, 2016
The staff is very nice and professional.
Sep 12, 2016
Everyone was very helpful, all questions answered.
On-line reservation simple, received a call with 20 min to verify also was contacted next day, a different experience from other storage facilities.
Sep 11, 2016
Store Manager was very helpful.
Everything in the rental process was very efficient and the Store Manager was excellent doing her job.
Jun 25, 2016
Manager was very helpful. Got good price on good unit.
Jun 13, 2016
Cold AC and very clean automated gate access was a bonus.
Mar 12, 2016
All was handled very well
Mar 08, 2016
Upgraded from smaller unit to bigger and for the cost. It's much more efficient & convenient.
Feb 14, 2016
Great service . Clea. Secure. Fast check in
Sep 20, 2015
Poor customer service, clients info security
When we got to the location to check in the employee was absent. Other clients were waiting, some inside the facility, a gentleman with me outside the office. The gentleman called number on the paper posted on the door and apparently they didn't know why the employee was absent. Later they called the gentleman to let us now it will be another 10 minutes for employee to return. But the time employee returned, approximately 25 minutes had passed. Then I went to return the keys for the carts and employee was gone. I raised my phone to your camera (corridor between storage and office doors) for company to show it was exactly 5 pm. How can this employee just take off knowing she's holding clients' driver's licenses? If employee, for whatever reason, is unable to fulfill duties, it should had asked to be absent from work on this day. Additionally, why clients have to turn in their driver's licenses when confidential information is on it on this age of identity theft? It is sad these events took place because the facility's cleanliness & security are very good.
Sep 03, 2015
Jun 01, 2015
Top notch facility with excellent staff.
Comparing prices online was the best ideal because storagemart had the best deal. I called and they quickly reserved my unit. I came in the store and the gentleman politley explained everything and showed how big the storage was and the features included. I definitely recommend this location.
May 19, 2015
Feb 05, 2015
Sep 15, 2014
So far it has been very good.
Brion Bell, Miramar FL
Sep 07, 2014
Meets and Exceed expectations...
One thing I will say up front, is that this facility is very communicative! I was notified by SMS text, email, and telephone about my upcoming reservation, (multiple times, actually!). The access and office-hours listings were made very clear, and for me, there was simply no mystery about any aspect of the process. However, since it has been a very long time since we leased/rented a storage facility the process was fairly new to me. Even so, Elena, the facility manager, was very pleasant and very professional as she explained things to me. During my tour, she also easily provided for the needs of some of the other customers in the building without skipping a beat. Also, I found it very handy that the Sparefoot/StorageMart facility stocks quite an array of needed moving supplies with reasonable prices; I know that we will take full advantage of that during our transition from one home to another.
Aug 06, 2014
The facility was great. The unit was super clean. Customer Service was outstanding. The agent, Elena went beyong expectations. She explained every single detail, walk us to our unit, offer us any additional assistance. She provide us all we need!!! AWESOME Customer Service!!!!
Jun 23, 2013
The young sales lady was very helpful and attentive. I had the intention to go to another storage company and with service like the one I got, why risk the possibility of aggravation. She explain everything and gave me a tour of the place. Very very happy with the service.
Jun 18, 2013
Apr 13, 2013
Price was not as advertised bc if hidden fees.
Apr 09, 2013
I reserved my unit online; the following week I went to the physical store to pay and fill out the paperwork. I told the lady my moving date will be May 31st. She NEVER mentioned they would be closed on that Sunday (Easter Sunday). Don't get me wrong, I don't mind being off on a holiday, but Tell Me Please!!! Her duty was to informed and they failed.
That Monday, which they were open, I kept leaving messages after messages to the manager. She NEVER returned a single one of my phone calls, NOT ONE!!!!
Right now, I feel a huge distrust for this company. They are unreliable, irresponsible and have no notion of what customer service is about. They do not return calls and if you need helpâ¦you are on your own.
To this day, nobody has called me to even offer an apology for putting me through hell; but then againâ¦ Why should that be a surprise?
Paul Bobrow and Debbie Garilli
Jan 10, 2013
Save dthe day for me, needed to move with immediate starage.
Great service and pricing. Thanks so much!!!
Dec 23, 2012
Great facility and helpful staff. I am truly satisfied with my choice for storage needs.