Renee Butler
Mar 29, 2023
Easy to rent
Easy to reserve and rent the unit. Customer service was very informative and nice
Recommended: Yes
Laurie
Sep 05, 2022
Bate and switch
I made a reservation online. Got a call from a wonderful employee Paul to confirm reservation and see if I had any questions. He was very knowledgeable and helpful. He was very respectful and explained the facts of what I was actually getting. Thank you Paul.
First, the spaces as noted on the website, are approximate. You don't get what's actually advertised. Rather than charging you for the actual space you are getting they round up and charge you for space you don't get. But they tell you they are doing that on the website.
Second, what felt like the bate and switch. They don't tell you you won't be in the nice new building pictured on the website. Wonderful employee Paul explained what I had a reservation in a 30 yrs old building with no a/c NEXT to the nice new building that's pictured on the website. They old building is NOT pictured any where on the website that would indicate you need to ask which one you will be in. It was not mentioned in my reservation that I would NOT be in the building pictured on the website.
The only thing wrong with all of this is that I felt like it was deceptive advertising. I would have liked to have seen this specific verbiage at the time of booking the reservation. NEVER trusting Self Storage. Please update your website.
Recommended: No
Steve W
Mar 14, 2022
Extremely pleased
Matt was great and very helpful. Itâs great when you can tell someone really enjoys his job. Clean, well-kept facility, too.
Recommended: Yes
Jeanne
Feb 27, 2022
Great Service & Facility
I am extremely happy with my new storage facility, Life Storage in Melbourne. It has easy access, is clean & the front office staff, in particular Matt, was professional & accommodating. I know my storage unit is well protected & I will be taken care of should I need anything concerning it during my time of usage!
Recommended: Yes
Colleen
Jun 10, 2020
Great space
Great space, clean and contactless. Good value for the money.
Recommended: Yes
Robert
Jul 14, 2019
great price!
best price in the area and best customer service around!
Recommended: Yes
Alicia Martin
Dec 29, 2018
Great facility
Nice staff and easy to apply for storage unit.
Recommended: Yes
Tonya
Nov 16, 2018
Great location
The staff was very knowledgeable and helpful.
Recommended: Yes
Hong
Oct 31, 2018
Good unit
Excellent storage. The staft is very nice and responsible.
I would recommend the storage to my friends.
Recommended: Yes
Rene
Sep 02, 2018
Good but pricy
The units are clean. Customer service great. Pricier than previous experiences but received 1 free mo which was good.
Recommended: Yes
Rene
Aug 18, 2018
Great Customer Derve
Although a bit pricey the units are clean and customer service is excellent
Recommended: Yes
Ted
May 28, 2015
Recommended: Yes
Robert
Sep 23, 2014
It was good. Pete was helpful and showed us around. Would do it again
Recommended: Yes
sandra trent
Jan 07, 2013
Very friendly and helpful
Recommended: Yes
Bonnie Struckman
Mar 10, 2012
very good service, clean and very helpfull
I had one unit rented but after seeing how much stuff I had they recommended another unit, so I had a large one & a small one. If the larger united was taller I would only had needed one unit - but my couch had to be laid flat rather then stacked - wish they had had taller ones with the climate controll. When I needed 4 more storage boxes they gave them to me at no cost - that was very nice.
Recommended: Yes
