Jun 27, 2020
The man working was not very helpful and pretty rude the day I moved in
I spoke to someone at the facility the day before I moved in. He said I could meet him there the next day at 3:00, or do the paperwork on-line and I could move in any time I wanted to the next day. I chose to do the paperwork online, got the gate combination and loaded up my car the next morning. I went to the facility to move in and there were orange cones across the driveway. They were tarring the driveway by the entrance. I parked my car on the road, went to the office (wearing a mask and gloves), the gentleman inside would not speak to me-he pointed to the phone number on the door. So, I called and asked how to use the gate code-I put the numbers in and the gate didn't open. He said "if you'd read your contract, you'd know you have to press star at the end". I asked him why he didn't mention the re-tarring when I spoke to him on the phone the night before and he said "I didn't know". No "sorry for the inconvenience". He said I could walk down to the door of my unit's building and get a flatbed for my boxes, but that I would have to walk back and forth. No problem, I thanked him for his help. I went down to the door with a couple of boxes-it was also key coded, so I couldn't get in. I looked at my contract and it said the manager would have to open the door for me the first time and give me the code. (I guess he didn't read the contract either). I called him again, no answer, so I left a message asking for help with the door. Luckily a woman, who turned out to be the property manager, was walking by, and gave me the code when I asked her if she knew what it was (I thought she was another customer.) She said the guy working had gone to lunch and was very nice and apologetic. I would never recommend this place to anyone.
Jul 06, 2019
A little far but good first 2 months deal
Summary says it all, place is clean and good, carts available, hours reasonable
Apr 10, 2019
nice and friendly environment and in a good spot
Aug 23, 2018
The staff was very nice and helpful. Would rent another storage unit from them in the future!
Mar 02, 2017
Jan 31, 2017
Easy moving thanks to friendly staff!
The free moving truck was just what I need to pack everything in for a quick easy moving!
Aug 01, 2016
Service is great!
Truck fees are ridiculous for rental
Jul 09, 2016
Just the right price
We just needed to store our car while looking for property to build new home over in Eastern Wa. The price was perfect for our needs
Jun 30, 2016
My experience was great. Trudy and Cathy were awesome and I was able to get what I needed.
May 22, 2016
We're friendly and gave me a personal tour! Clean and nice facility!
Mar 23, 2016
Friendly and helpful. Easy to get in and out of.
Mar 01, 2016
The lady at the front was great super friendly helpful
Jul 13, 2015
Federal Way Self Storage staff are polite and helpful. The units are clean although the upper floor units are very stuffy with little fresh air. All in all it is a pleasure doing business with them.
Jun 27, 2015
Overall I appreciate the customer service and everything about it... I have already recommended you to a couple friends.
Jan 10, 2015
The employee was very nice. It's easier to move boxes into than at Public Storage. My experience so far has been very pleasant.
Nov 19, 2014
Friendly and fast and efficient service!
Nov 04, 2014
Very helpful customer support, willing to support customer requests.
Aug 04, 2014
This is my first time with renting a storage space. The front desk person was very helpful and answered my MANY questions. I was shown options of which spaces were available in the office and even when we went to personally inspect it before I brought my things in, she showed me a bigger space if needed which was only a few doors down (I told her I was a packrat and had no more room in my apartment). Lucky for me I was able to get everything in the original space and even though there was some confusion with the storage space rented, it was a very easy process.
Jul 25, 2014
Very friendly staff, gave me a discount for the first three months, if any friends need a storage center I would gladly recommend them. Better than any other storage facility I have used.
Nov 05, 2013