Edward Deutsch II
Nov 14, 2021
Poor customer service by the on-site office personnel.
No one in the office for 3 hours on the day I went there to rent my storage unit. And I called ahead of time to let Christopher know that I was coming. I arrived at 2:50 PM and there was a sign on the door that said âwill return at 3:00 PM. I waited til 3:15 and then called the phone number which was forwarded to someone who was able to take care of the rental information and my information to secure the unit. I had my home owners declaration paperwork and my round required pad lock. I did get my unit number and gate code over the phone and was able to put some items in my unit. I came back 2 more times as I am close to the facility by 5:15 and there still was no one in the office. I looked in the aisles of the storage facility and saw no one from the office around. I do believe whoever was on office duty was in the living quarters above the office. I was able to take care of giving my drivers license copy and home owners declaration page to someone in the office the next day. Poor customer service as far as Iâm concerned. I think someone needs to check up on the on-site office personnel. I would like to hear back from upper management on this matter.
Apr 14, 2021
Quick and easy paperwork!
Quick and easy was out in 15 min with paperwork including checking storage units.
Apr 08, 2021
Great customer service
The young woman at the counter( Iâm sorry I have forgotten her name) was very helpful she made the process very easy.
When youâre moving you want as little stress as possible and she made it that way. She even followed to my space to help me find itâ¼ï¸
Apr 03, 2021
Very friendly and cheap
Affordable storage with a friendly face, as well as super easy process
Mar 08, 2021
Easy storage unit
Great facility, easy sign up, location is very conveniently located next to freeway
Feb 21, 2021
5x5 great space
Close by, really secured, great location. Great customer service.
Feb 05, 2021
Easy and Affordable Move!
I REALLY enjoyed this experience as it easy and affordable! My only regret is NOT finding this location sooner. It is a smaller complex, but easily accessible. The staff were friendly and accommodating. And I will refer this storage facility to anyone looking for one. I don't think anyone would regret making the decision to chose Diablo Storage because I sure don't!! :)
Jan 29, 2021
Very fair Price
Helpful, quick and easy to reserve and move in. Unit was a little dirty but nothing that a broom didn't take care of.
Aug 06, 2019
Great customer service
Friendly service and very prompt
Jun 27, 2019
Great Customer Service
On a very rainy February, I had to get a storage unit pretty quickly. Called around and found this gem. The units are easily accessible, well lit and gated entry. You have to use your security access to enter and leave the facility. Terrific customer service and always answer any questions that I have.
May 26, 2019
Very convenient and easy
I would definitely recommend this place. It was easy for me cause Iâm a senior and donât like to climb stairs or get lost trying to find my unit. Drive up is easy peasy.
Dec 05, 2017
Friendly, clean, efficient with easy drive up access!
No complaints! Great storage, Great price, convenient location, solid security.
Dec 03, 2017
Affordable, convenient, organized
Great security systems with simplicity and convenient drive up access!
Sep 20, 2017
Convenient temporary storage
Good place to go if you want to store stuff between moves.
Sep 18, 2017
Convenient temporary storage
Easy drive access to most units, prices competitive with other storage facilities. Recommend cover your items, dirt and leaves blown in from driveway into storage units.
Sep 12, 2017
I hav a 10x15 and from the outside looks are misleading. Once you open the door there is plenty of room inside. It's clean and has reasonable rates. The location is tucked in back of a major road nestled amoung the trees. I am very pleased with this storage unit, I highly recommend !
Sep 09, 2017
Easy to do
Got a good location unit. Was quick and easy to rent. Friendly office made process easy.
Jul 19, 2017
Such a good experience, felt safe and reassured this was the absolute best place we could have chosen, nice quiet area, storage lockers are very clean and well maintained, staff is friendly and helpful, definitely will be recommending! Thank you diablo mini storage!
Mar 06, 2017
secure and safe location in quiet neighborhood
One month free was an unexpected bonus with attentive service.
Also, security gate and limited, but convenient access hours were key factors in my selection.
Feb 26, 2017
Quiet neighborhood location, unit
access on ground floor, no elevator to hassle with and great Internet promo was easy on my budget as I get back on my feet.
Jan 17, 2017
convenient and cheap
Convenient location, good prices, especially if you get the first month free special.
Jan 15, 2017
good price, especially with first month free
Only needed a spot for two months. This one was convenient and affordable.
Oct 23, 2016
Accessible, clean , and helpful
Oct 18, 2016
Can't wait to store my things
Looking forward to a great experience
Aug 02, 2016
Clean, easily accessible and fair price
No long, dimly lit corridors, here all units are accessible from the outside. Very clean, friendly and courteous staff. The monthly cost is reasonable and it's located in a safe area. I was always on edge when gong to my previous storage facility, just didn't feel safe, even during daylight hours. Here, everything is visible and no scary hallways or sketchy elevators. Couldn't be better, for me. Close to my house, easy access, and feels safe and looks clean. Move in was quick and easy. I can finally have a clean garage!
Jul 25, 2016
Customer service and explaining details were all of point!!
Jul 11, 2016
This is a very nice facility and was very easy to set up renting a spot. Christopher was very helpful and organized! The unit was very clean and it was nice that they have locks to buy at the office. The surrounding area is kept clean and neat.
Jun 18, 2016
Simply the best no way around it.
Jun 17, 2016
Best storage unit around especially when you are in a bind and need it fast.
Jun 05, 2016
Friendly staff clean facility
The staff at Diablo were very welcoming and helpful. Their customer service is great- answered all questions and easy to sign up. The facility and staff operate the premises like a family owned business, friendly with attention to detail!
Apr 27, 2016
Mike was very nice and helpful throughout the whole rental process.
Apr 16, 2016
Friendly.AND effixient staff
Didn't need.to look further.
Feb 02, 2016
Good Service, Good Price.
Easy to set up, No hassle and it looks very secure. No need to worry about my belongings
Jan 23, 2016
Office is closed a lot when I drive in. It seems I am best to call first
Great place easy to change sizes with storage units. Clean and friendly
Jan 10, 2016
Great job in facilitating my move from a small unit to a larger unit
Great job. Thank you for your help. Christopher did outstanding.
Dec 16, 2015
EXTREMELY HELPFULL !
Stefon & Christopher at Diablo went above & beyond their jobs to help me out of a bad situation. I am moving from Texas to California. I had the moving company take all my belongings and hold them in storage here in San Antonio. They were supposed to keep them for at least 6 weeks. This would give me time to finish up business in TX then drive my RV to Calif. I was supposed to call them when I was ready for delivery in CA. Instead, about a week after they picked up my stuff, I received a call from a moving company driver saying that he has all my furniture on his truck and he will be arriving in Calif the next day....where do I want it delivered tojQuery1110028768021657255366_1450282288769 I was still in Texas! I had to scramble fast to find a storage unit that would be big enough to hold everything and still be near my new home in Bonsall. Fortunately, I found Diablo Mini Storage through an internet site. I called & spoke to Stefon. He went way beyond his normal job to help me with everything, this included walking the path from roadway to storage unit to make sure an 18 wheeler could fit through the gate & reach the unit. He made special arrangements for me to receive all the paper work thru email, sign them, scan them back in and email them back. He even made arrangements to have another unit ready, near by, in case the first one wouldn't hold everything.
The next day, when the moving co. driver arrived, Stefon had the day off but Christopher stepped up and took over where Stefon left off. He even put his own locks on the unit when the driver left.
I could never have handled this move without Stefon & Christopher at Diablo! Thank you very, very much guys!
Oct 14, 2015
Convenient, accessable and secure
I like the fact that it's in a residential neighborhood. (eyes everywhere that would notice fence jumpers) Security code to get in and OUT! that means if someone follows a patron in, they can't get out without a code. The only complaint is that I was rented a "drive-up" unit which wasn't exactly "drive-up". It was 75 feet away from where I could park a truck. Be sure to ask how close you can park to the unit.
Sep 19, 2015
Move in service was excellent.
Very friendly and helpful. Even came to find me when I didn't find them. Good conversation while doing the paperwork. Enjoyed my experience. Thank you for making it easy.
Jul 24, 2015
I'm So Glad I Found Them!
They are right on top of everything! Their customer service is fantastic, and they are always willing to help!
Jul 10, 2015
Jun 06, 2015
Privately owned is the way to go.
Jun 02, 2015
It is very well maintained facility and the staff are very nice and helpful.
May 25, 2015
Everything went smoothly. Clean facility, friendly staff.
May 25, 2015
Nice clean units, very affordable price, good customer service.
May 17, 2015
May 04, 2015
I love this facility and the staff as well. I've had only good experiences here thank you.
Apr 03, 2015
My move went incredibly smooth, thanks to the service at this facility. Christopher and Evan were professional, extremely friendly, and very helpful. Unbeatable rates, too. I could not ask for a better experience. They made what could have been a complicated move very easy. I will definitely use this facility again and recommend it to my friends in the area.
Mar 01, 2015
It fit's the need I needed.
Jan 12, 2015
Good, friendly service. accommodating
Nov 17, 2014
it seems like a good place so far
Aug 31, 2014
everything. worked out well
The locaton is nice. For the size it's a Good deal.
Jul 04, 2014
Jun 20, 2014
Excellent storage facility
From the initial contact to move in, one of the best business experiences ever. Christopher was very very pleasant and remarkably efficient. It made me feel confident that we had moved into the perfect place.
Jun 18, 2014
THE TWO GENTLE MEN WERE VERY NICE AND VERY CLEAR. AS FAR AS RULES AND HELPFUL
Apr 29, 2014
Great Prices/Value. Helpful staff
Sep 06, 2013
Aug 27, 2013
Aug 06, 2013
Incredible price, great value. I drive 18 miles North just to use their storage facility. Most if not all the storage places in San Diego City are just flat too expensive.
Mar 26, 2013
Apr 25, 2012
Great customer service
Really great customer service and great prices. Christopher delayed his lunch hour to help me, and was wonderful! =)