Genella Sims
Oct 31, 2023
First experience but it was quick and easy
Great & easy..I will use again if I have to and also will recommend it to a friend or associates.. there was already a lock inside the unit so that made it even more convenient and the lady at the desk was super cool. She helped me with my other needs, like boxes medium and large and tape. She told me to add fabric softener to the bed and couch bags that I purchased as well............... Finishing this review is the only thing that has been hard so far lol.. have a great day
Recommended: Yes
Michelle Sims
Dec 09, 2022
Fast, simple, convenient process
Perfect for my immediate & future needs! Fast, easy online (If u choose) process! Will continue to use!
Recommended: Yes
Clarence
Oct 30, 2022
Excellent customer service
Craig provided excellent customer service from the time I arrived, until the time I left. He helped me to the correct size storage unit that was suitable for what I need to be stored. Thanks Craig
Recommended: Yes
Robert
Sep 23, 2022
Good experience
Nice people but having to code out to exit is a pain
Recommended: Yes
Angela see
Jul 27, 2022
Great
Nice because after hohrs had all we needed
Recommended: Yes
Paul Taylor
Jan 07, 2021
Reliable and affordable
The lady working here was very polite and courteous. Very helpful and knowledgeable. The facility was clean and well organized and the price was affordable.
Recommended: Yes
Don
Jan 05, 2021
Space was great. Ability to navigate truck was difficult.
Had great difficulty with 26 foot truck and ability to navigate.
Recommended: Yes
D.
Jan 04, 2021
Space was great. Ability to navigate truck was difficult.
Agent was slow to assist and did so only after person request.
Recommended: Yes
Jessica
Dec 11, 2020
Nice!
Nice place. Friendly. Quick easy process
Recommended: Yes
Kevin Schwartz
Dec 05, 2020
Hassle free, convenient location, helpful staff
I am pleased to find this conveniently located, fairly priced self storage unit with friendly staff. Easy hassle free access. Thank you for helping me.
Recommended: Yes
Juanita Cornwell
Nov 30, 2020
Late with access code
Great location but couldn’t let my daughter in with access code even though she was listed as emergency contact person. Couldn’t find the lock that I paid for
Recommended: Yes
Stewart Mosman
Jun 12, 2020
Beth made thus process very easy and...
Beth made thus process very easy and pleasant . She is a huge asset
Recommended: Yes
Robert Walker
Mar 09, 2020
Nice STAFF EASY PAPERWIRK EVERYONE WAS...
Nice STAFF EASY PAPERWIRK EVERYONE WAS VERY HELPFUL WOULD REFER TO NY FRIENDS LOOKING
Recommended: Yes
Pamela Sellers
Mar 09, 2020
The storage facility looked very safe
The storage facility looked very safe. The gate was easy to use your gate code to get into the gate but you could not get out of the gate without getting out of your car and going through the pedestrian gate and putting in your gate code from the other side of the gate. If you were by yourself you couldn't get out of the gate.
Recommended: Yes
Melissa
Feb 01, 2020
The manager did not have good customer service skills.
The place is well kept and has a fair price but manager is not friendly and has poor customer service!
Recommended: Yes
caryn hulett
Jan 10, 2020
Great experience
Great experience.
Recommended: Yes
Quin
Jul 31, 2019
We moved from across the country
We moved from across the country and Barb, April, Tonya and Scott made our move so much easier by being very informative, helpful, patient and oh so nice! Thanks to you all!
Recommended: Yes
Mark Ford
May 28, 2019
April was very friendly and...
April was very friendly and knowledgeable and made my experience quite pleasurable showed me a few units to get the one that met my needs best ...I would recommend this company to others
Recommended: Yes
Andrew Goodman
May 09, 2019
Just an amazing experience
Just an amazing experience. I could not have picked a better place to put my belongings in such a safe place. The staff is beyond amazing and so friendly!!
Recommended: Yes
Kelly G
Apr 09, 2019
LOVE ~ LOVE ~ LOVE the East Ridge...
LOVE ~ LOVE ~ LOVE the East Ridge Public Storage!!!! April and Barb went out of their way to help me figure everything out. It's so wonderful to know that there are still good people willing to help.
Recommended: Yes
Jennifer Dalton
Jan 17, 2019
Courteous
Courteous, helpful and secure. All you need.
Recommended: Yes
Karma
Jan 04, 2019
Good space
Good space, nice staff and quick check in
Recommended: Yes
Anna P
Nov 27, 2018
Staff was very friendly and helpful.
Staff was very friendly and helpful.
Recommended: Yes
Ashley Baker
Sep 17, 2018
The lady's who work there are AMAZING!
The lady's who work there are AMAZING!
Recommended: Yes
Thomas Perry
May 03, 2018
Lack of instructions.
Was given no instructions as to how to use keypad to enter, or how to get the gate opened to leave the facility. I sat there 10 minutes until someone else entered.
Recommended: Yes
Ashley A
May 01, 2018
I was very pleased with the service
I was very pleased with the service, help and advice I received from Ms. April and Ms. Barbara. From introductions over the phone, to the actual getting stuff moved in. They are very sweet and personable. They also kept the storage lot nice and clean. April even talked to my daughter about how safe she would keep her stuffed animals and babies.
Recommended: Yes
Katharine Wilson
Apr 11, 2018
Very friendly staff and affordable...
Very friendly staff and affordable prices. Clean units and easy access.
Recommended: Yes
jai
Feb 28, 2018
Review
Nice neat place.
Recommended: Yes
Geoffrey Willis
Jul 01, 2017
Barbara was awesome! super duper helpful.
Recommended: Yes
Amanda Kilgore
Jun 20, 2017
Barb and Amber are amazing, they went above and beyond to help me get my storage at the last minute, I had a reservation but they could not find it and a truck load of my belongings along with my rowdy restless kids! They made it happen and I am so thankful. Great customer service and I recommend this location for anyone in need of a storage location
Recommended: Yes
Anna Leigh Humphrey
Jun 18, 2017
Amazing staff. Eager to help and willing to go out of their way to find what would best soots your needs. April and Barb are you girls. Anything you need they've got it.
5 stars just aint enough
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Recommended: Yes
John Clay
Apr 26, 2017
the staff was very friendly
the staff was very friendly, knowledgeable, and helpful. the process was very quick and all my questions were answered.
Recommended: Yes
Tammy Goodrich
Mar 21, 2017
Nice
There is nothing bad that i can say
Recommended: Yes
Bill Tulleski
Dec 18, 2016
I have just moved to Chattanooga area and I am building a house and needed a place to store my household goods until I can move in, they will be arriving next week. When I walked in the door I was greeted with a welcoming hello and a smile from Barbara. After explaining my needs, Barbara made a few suggestions and then showed me the units we had discussed. Great customer service and very personable staff.
Recommended: Yes
Ashley Speight
Sep 06, 2016
Great deal!
I reserved my unit for one price, and when I got there, there was another discount! For a 10x24, I only pay $59 a month!
Recommended: Yes
Debra Clark
Aug 31, 2016
Excellent customer service!!
Customer service was Excellent! Very convenient location. Was advised what size I would need because I was clueless. I am so thankful!!
Recommended: Yes
AH
May 11, 2016
So many non-advertised fees not included in online marketing
There are so many annoying fees that they don't advertise... $25 administrative fee, $20 for a lock, required monthly insurance with the lowest option being $11/month, plus rediculously priced storage packaging (i.e. Plastic bags, boxes). I recommend buying packaging elsewhere. It's so misleading when they advertise that a unit is a certain price per month, and in reality, it can be 25% more expensive. Also, they are advertising an online special where the first month is $1, but you might as well not even have that, because you pay so much in upfront fees.
Recommended: Yes
Sonia Ward
Apr 26, 2016
lighting at night
Need more security lights at night
Recommended: Yes
Terry Sloan
Mar 08, 2016
Great price and aervice
Rented a smaller unit to store.some household goods. Great price and services. I would highly reccomend.
Recommended: Yes
Kayla Clay
Jun 30, 2015
Very pleasant and professional.
We needed a small storage unit for a couple months until we find a house. We found public storage and decided to give it a try. Karen was super friendly and knowledgeable. We are very happy with the service.
Recommended: Yes
H.K.S.
Jan 16, 2015
good service from coast to coast
We rented storage space in Washington state-- friendly, helpful, and clean facilities. Now we live in the Eastern time zone. Service is still friendly and helpful. Auto pay is a big help.
Recommended: Yes
Robin Nutter
Apr 10, 2014
clean
Karen was very understanding in what I needed thanks
Recommended: Yes
Earl Holmes Iii
Feb 27, 2014
Quality Clean facility that seems secure
I would like 24 hour access. We get email invoices, ok, but I would like to be able to print a receipt or payment confirmation when paying online. Flexible due dates would be nice. The property is clean & seems well maintained. I REALLY DO NOT like it when the staff calls me to tell me I'm 1 or 2 days past due with a firm & demanding tone wanting to know at what time that day I'm going to be in to pay my bill. A friendly reminder is ok. I would think a company of this size & complexity of contracts would be able to set up an auto email or text message reminder program. Receive text, respond with "pay with card on file". No I will not do auto pay.
Recommended: Yes
