Shelby Crew
Oct 01, 2023
Easy process
Called to see if they had any openings for the size unit I needed, they did and I told them around when I'd be there by and what all I need to bring with me. Showed up, did some paperwork and got the card with access code and unit number on it and was ready ti go. Worker was very helpful and answered any questions I had.
Recommended: Yes
Jordan Thomas
Sep 04, 2023
Storage unit
It was great and we are very happy with our storage unit
Recommended: Yes
oris leister jr3
Jul 16, 2023
awesome
love the unit, plenty of space.
Recommended: Yes
Jim Kellersrtass
Mar 20, 2023
Very nice, user friendly online experience
Needed to secure a large space in limited geographic area, was able to secure and pay for online at 4:30 PM -- by 6:00 I had access and was move in ready.
Recommended: Yes
Awilda Pagan
Mar 01, 2023
Great experience
Easy process. Customer Service Representative very courteous and helpful
Recommended: Yes
Michael Fry
Dec 17, 2022
The desk clerk she was very nice
I received a four month discount and being that I'm on a fixed income that was a great deal
Recommended: Yes
Jessi Cluff
Mar 14, 2022
Clean unit, wonderful customer service.
The price is a bit more expensive than other units of the same size I have rented in the past. Customer service was amazing and the manager was very friendly. Unit was very clean, easy to access. The only thing I really dislike is it is not 24/7 accessible for renters. Would definitely recommend to friends regardless of any personal dislikes.
Recommended: Yes
Dawn Hendrickson
Feb 07, 2022
Very clean
Very clean, nice person and easy to get thru.
Recommended: Yes
Sherri Stokes
Jun 17, 2021
Life Savers
Having to move in a hurry for my career, Michelle was outstanding. She came through in a major way when we needed it the most. It’s hard to find good customer service let alone great service. Thank you Michelle, I’ll be referring everyone in need to this facility.
Recommended: Yes
Brian L Burns
May 17, 2021
Pleasant experience
I had a pleasant experience. The customer service was good. The unit was clean. Price was decent. Overall experience is good. Needs to be 24 hour access.
Recommended: Yes
A.J. Baksai
May 04, 2021
Clean Friendly Facility!
We have used this facility many times. The staff there has always been friendly and helpful.
I have referred family members and friends who have needed and also who had used a competitor facility and have actually moved from other and to this location.
Recommended: Yes
Billie jo Thommes
Dec 16, 2020
Storage Move in
Office lady was very professional and nice and even helped us out when we had an issue .. This lady deserves a raise for all the awesome work she is doing ..
Recommended: Yes
JOHN MARK MAYFIELD
Aug 12, 2020
cheap rent and sturdy but expensive boxes.
I like the business. Faith the office worker was very positive. My cube was very clean. Accessibility 6 am to 10 pm was good. Faith made my gate pass code easy to remember and helped with boxes when I returned them. They charge a $20 a month for a mandatory insurance. Your own apartment renters policy will cover that for less or with no added fee to re-insure.
Recommended: Yes
roy
Dec 11, 2019
Great deal
Great deal nobody compares to this storage after the mandatory insurance the current deal is still better than anything i found for a 10 by 20 .
Recommended: Yes
Miah
Nov 16, 2019
Great place
It's was nice but don't have uhual truck
Recommended: Yes
Karen
Oct 31, 2019
Fantastic
Service great location good spit
Recommended: Yes
chris
Oct 31, 2019
Great experience
Great experience. Very clean and helpful staff on site. Will continue to use and recommend to others
Recommended: Yes
Jason Harlow
Oct 03, 2019
A good experience
Very helpful employees, both office and unit were clean.
Recommended: Yes
Debbie Luke
Jul 23, 2019
Very Helpful....
I had reserved a unit for my son who was moving from Jacksonville Florida to Hawaii. It is not cost effective to ship his belongings at his point. I checked in at the office with Michelle to finalize everything before they arrived back home on 7/20. She had my information ready, she took me to see the unit, which we chose a climate controled unit and it was very clean and nice and cool inside the building. We went over all the paperwork which she explained throughly as well as the codes to get in and out. I'm very pleased with the unit we have and the help I received at the office. Thank you!
Recommended: Yes
Nicole
Jul 15, 2019
Affordable Pricing and Excellent Customer Service
I was able to secure a great deal online on a storage facility at an affordable price. Paperwork was ready by the time I arrived at the facility, and the customer service agent was very helpful in answering all questions. She provided a thorough overview of all of the information I needed regarding access, payments, and after-hours access.
Recommended: Yes
Katelyn
Mar 18, 2018
Very friendly staff who helped me through the entire process.
Very clean facility, friebdly, helpfully staff, easy to go through process and easy move in. I recommend this facility!
Recommended: Yes
Virginia
Sep 28, 2017
Everyone was very polite
I needed a bigger storage area and they really went above and beyond to help me
Recommended: Yes
Jo Ellen
May 10, 2017
Good location for what we needed.
Prompt, friendly service and nice, clean space
Recommended: Yes
Shea
Nov 01, 2016
First time using a storage unit. Couldnt have gone any better. :)
Kris at the East Peoria location is wonderful!!
Recommended: Yes
Jesse
Oct 27, 2016
Good service
Good service .
Recommended: Yes
桓牡湯
Oct 13, 2016
It was fine
Not the greatest customer service
Recommended: No
Ayesha
Oct 09, 2016
It's a wonderful place
I would differently tell all my friends to get a storage space their its it's very clean and welcoming
Recommended: Yes
Nick
Sep 17, 2016
Exactly as advertised
Storage unit was as described in the ad, staff were friendly and helpful and we were in and out in no time at all! I highly recommend this facility.
Recommended: Yes
Autumn Calvin
Aug 30, 2016
Amazing lady
The lady was very friendly and helpful with questions. I was told the wrong info about how much I would have to pay for the storage that day and she tried everything to get the price down to what I had just till I got paid on Friday. I appreciate everything she tried to do for me.
Recommended: Yes
Nicholas
Mar 27, 2016
Affordable and professional
Affordable and professional with a good location.
Recommended: Yes
Loretta
Mar 12, 2016
Recommended: Yes
Loretta
Mar 08, 2016
Helpful
I needed a storage unit right away. I was able to call at 7 a.m. and get a storage unit that day. They have reasonable hours of operation. You must have insurance on your units. However they do not have a restroom in the facility so you must use the restroom before getting there.
Recommended: Yes
Casey
Mar 01, 2016
Good value
Staff wasn't as knowledgeable as other reviews. Friendly tho. Unit was dirty when i opened it. Overall satisfied
Recommended: Yes
Lonnie
Dec 31, 2015
Nice and simple
Smooth transaction. I wish I would have known I need to have two locks instead of one though. Reasonably priced.
Recommended: Yes
Enchelle
May 17, 2015
Easy and proficent
The unit was alright for storing my daughter's things over the summer.
Recommended: Yes
Michael mills
Jan 08, 2015
Great storage space and location
Recommended: Yes
Chloe'
Dec 26, 2014
Great! Good service! Very Pleased!
Recommended: Yes
Tim
Sep 22, 2014
Inside unit was very clean I have concerns of all the spiders on the outside of unit you need to spray I know it is that time of year in Illinois the spiders are looking for a place for winter but they are very bad
Recommended: Yes
Jim McRoy
Nov 25, 2013
Good experience
Great customer service
Manager is easy on the eyes also
Recommended: Yes
Ryan
Oct 02, 2013
It's a reasonably priced and a run of the mill storage facility. Easy and got moved in with no issues or problems.
Recommended: Yes
Virginia
Sep 10, 2013
潇摯
Recommended: Yes
Jean-Remy
Sep 04, 2013
Was easy to move into. Got there right at closing time and the lady at the front office was patient and willing to help.
Recommended: Yes
Patrick
Aug 22, 2013
It has been a great experience I will recommend it to everyone. Thanks again
Recommended: Yes
Sheron Young
May 31, 2013
I always have great service at this facility
The paperwork, and customer service was great! I would definitely recommend it to others.
Recommended: Yes
Rachel
May 23, 2013
They didn't tell us ahead of time we needed proof of insurance, so we had to call our agent and have him fax it over. That was a hassle that could have been avoided.
Recommended: Yes
Dawn
May 15, 2013
When I arrived , I was told I needed a copy of my insurance policy but was never informed of this prior to my arrival. Luckily my daughter still had her computer in her dorm room so I went there and printed a copy from the insurance website. It would have been helpful to know this before hand. Otherwise everything else was fine.
Recommended: Yes
Ron
Apr 30, 2013
Recommended: Yes
