Jun 09, 2020
The process was simple after getting my...
The process was simple after getting my 2nd reservation confirmed. The first never confirmed. The 2nd had a higher price than the 1st. Didn't appreciated being asked who a person was. A friend of mine and I have the same last name.
Apr 04, 2020
Great service, professional, prompt and went the extra mile.
Feb 10, 2020
Great experience friendly customer service
Feb 06, 2020
I was in and out in about 15 mins
I was in and out in about 15 mins. Signed the lease, got my code, and locked my unit. Very fast.
Oct 11, 2019
The workers are so wound full and the...
The workers are so wound full and the storage is clean they explain everything to you so u can understand everything
Jul 08, 2019
Everything was good
Everything was good
Mar 20, 2019
When I made reservations for a storage...
When I made reservations for a storage unit, they told me a ground floor unit then when i get there that was a lie they only had 3 flour units. That was not good customer service when customers get told one thing then another.
Oct 29, 2018
Excellent customer service
Excellent customer service
Sep 10, 2018
Great experience and great customer...
Great experience and great customer service
Sep 06, 2018
Ok to reccomend
Other than the last minute taxes, fees, insurance, and lock that were charged without my having been told before signing I would recommend this location to others because of how well maintained it is.
Sep 04, 2018
Been there for a little then a month...
Been there for a little then a month now and have no issues.
Sep 25, 2017
Great customer service!!! I came 20 minutes before close and they were extremely accommodating. Renee is the best. She made the transaction smooth and efficient for my move in and vacate. Love this place!
Sep 14, 2017
Found the location online
Found the location online, made a reservation for that same day (and completed all of the optional information in advance), received a call from the facility to confirm the appointment time less than a hour later... Very quick process once I arrived that afternoon. Very courteous and thoughtful on site team. Very clean facility. Solid experience all around.
Sep 11, 2017
Bendisa and Renae at the front desk were very accommodating and efficient when I needed help getting into my storage unit. We should have more people like them in our work force.
Aug 26, 2017
Staff is very knowledgeable. Renae and Cristina are amazing! Prices are great. Very pleased.
Aug 18, 2017
Great first timer experience. The process was simple and smooth. Renae and Cristina were pleasantly welcoming. They made the process a delightful experience. The grounds are well kept and clean and the staff is very knowledgeable.
Jun 12, 2017
I left last year and recently returned. Once again Joe was sitting behind the desk and gave me a warm welcome back!!! He has always been there to help and deserves a lot of recognition. You are very lucky to have him - his customer service level is amazing.
May 25, 2017
Setting up the lease was an easy ...
Setting up the lease was an easy process. Plenty of room to drive a truck and trailer to the space. No backing up req'd. The step up into the space is high enough to keep out rain water but not too high for hauling in heavy things. The latch is a little difficult to use. Not much to hold on to when trying to slide it. The door is heavy to lift. Could use more counterbalancing. Code access thru the main gate works well. I've only used it in the daytime so I can't comment on lighting. Overall I would recommend Public Storage.
Feb 03, 2017
Excellence at it's best!
I went to public storage in East Hartford, CT and was blow away by the dynamite service.. .. Betty was the star employee who checked me in. She took the time to show me what I had already booked but after viewing the storage and looking over the items that I told her I was bringing she went above and beyond to showed me a bigger space. At fir st I was skeptical--- thinking she was only trying to get a better deal out of me but after looking at the second unit and telling her my budget I ended up with the WIN, bigger space and $2 under budget. On the way up to the floor where my unit is located, Betty made sure she explained about lighting, hours of operation and where cameras where located. She went over the code and how to use it when entering the building. She took the time to show me how to look at the diagrams on the wall that would lead me to my storage unit. Very informative- -- explaining in detail how to apply the lock to the storage properly. She then had me try, to ensure I did it right. (Thanks Betty) When we headed down to the lobby she was patient with me as I made sure I had the right visa card to make transaction. What impressed me most about this experience was she actually went over the whole contract, even the fine print!!! A lot of times people just scurry through asking you for signature and initials and your responsible for looking at what is really important. She did complete opposite, EXCELLENT. I said to her then, "If we had more people like you in customer service, the world would be a better place, don't change" and I meant that. Keep up the great work Betty ;)
Sep 07, 2016
The facility is a great space, my unit was clean n free of anything that could damage my belongings. I would like to see more cleaning...the elevator should be cleaned daily...they should also have a "hold" button on the elevators when loading...but overall I love the facility.
Aug 02, 2016
Excellent custom service
Great customer service after renting a unit. I found it was too small, Joe walked us around and showed us other options that were available and we were able to find the right unit for us. Thanks again Joe!!!
Jun 17, 2015
Great service-nice people
I have had a great first time experience. My only observation is the elevators are dirty.
Jun 02, 2015
It is a very nice, clean place and very nicely operated
I highly recommend Public Storage. It is far superior to many other storage units in the Hartford area.
Apr 16, 2015
nince place for storage
secure and clean
Nov 17, 2014
Nice Place for storage but no deals!
I had a storage space 7.5x10 with you and need more room, so got another 5x5 space and thinking you would give me a break on it. I didn't get one and if I would done on line, would have got a better deal? No real help from your front desk! so what wrong with that.