Lisa Fiore
Feb 07, 2024
The staff is great!
Friendly staff! They made the process very easy and answered all our questions.
Recommended: Yes
Michael N. Giacopelli
Sep 05, 2023
Great Experience from beginning to end.
From beginning to end the whole experience was stress-free and wonderful. All arrangements were made online and by phone with Louis who was extremely helpful and courtesous.
Recommended: Yes
Jennifer
Jul 30, 2023
Matthew was amazinggg
Matthew was amazinggg! He was great at directing us of which size we needed. He made the transition really smooth !
Recommended: Yes
Mary Anne W.
Apr 04, 2023
Tried and True
Very good customer service, smooth move in. My fourth rental experience with CubeSmart.
Recommended: Yes
MaryAnne W.
Mar 17, 2023
Great location, staff very nice.
Third time using SpareFoot as well as CubeSmart. I really like being able to compare all units available to me from different vendors. See locations, sizes and pricing. Very convenient.
Not a big negative but pricing and admin fees were slightly more than SF stated, saying those were from a year ago. Won’t deter me from using SF in future though.
Recommended: Yes
Eric
Mar 25, 2022
Easy. Quick. Fair price
Easy. Quick professional. Call in center at night was wonderful
And on site checking was also
Recommended: Yes
Madison Garrett
Feb 07, 2022
Excellent storage unit: extremely helpful staff
I was able to rent a storage unit completely online from another state with no issues at all. The staff is extremely helpful and answered all of my questions very promptly and completely. They were clear with all of the instructions and were available for any additional questions.
Recommended: Yes
Vic
Oct 22, 2021
Clean, helpful and exactly what you ordered
Manager was beyond helpful and friendly. Entire property was clean with no garbage visible at any point. Our unit was clearly swept out and cleaned before we got there. Well done.
Recommended: Yes
慧敬
Apr 30, 2021
All Good, except gate closure was early
Overall the people there are very helpful and a clean air conditioned facility.
No complaints except, the move in hours are posted until 9:00 PM, I arrived with some boxes at 8:45 on Wed, April 29th and the gate was locked, I wish they would have told me gates close before 9:00, this would have save me a trip.
Recommended: Yes
Tracey Crawford
Apr 04, 2021
Very helpful & Friendly
Nichole was very helpful. Also she was very friendly & respectful.
Recommended: Yes
Jeff
Jun 29, 2020
Great deal, convenient location.
Very convenient and staff helpful.
Look for special deals online.
Recommended: Yes
Mary and Paul Weber
Aug 05, 2019
Great service!
We were given excellent service. The staff was extremely knowledgeable and friendly.
The whole process was smooth and efficient.....Kiara and her coworker(i’m Sorry but i did not get her name) were terrific. Highly recommended. Thank you!!!!!!
Recommended: Yes
Katy
Jul 22, 2019
I have good experiences
Nicole was really helpful & nice
Katy
Recommended: Yes
Karen
May 06, 2019
Wonderful Experience! Nicole is GOAT at Customer Service!
Rick and Nicole were very professional and an absolute joy to deal with! Nicole wins employee of the month for how she handled a customer on the phone. While finishing up the registration process, I had the pleasure of witnessing her professional craftsmanship at work!! You go girl!!
Recommended: Yes
Michael
Jan 14, 2019
Quick and Easy to get set up!
I like how quick it was to set up my account here. The storage units was cleaned and the people helping were very friendly. Easy to get too and price was right!
Thank you
Recommended: Yes
Erik
Dec 22, 2018
Great staff very helpful!
Clean well maintained friendly staff.
Recommended: Yes
Oksana
Sep 24, 2018
I just moved in but everything looks fine
Luggage cart in the storage is very hard to operate and there is a step in what make it even more difficult.
To sign a lease you will need to have a lock with you, and nobody from the office sad it to me when we talked by a phone. That made me to do an additional trip home and back.
Recommended: Yes
Flora
May 23, 2018
Great service overall
Staff is super friendly, location is convenient for me.
Recommended: Yes
Mario
May 14, 2018
Great
Staff was awesome!! So nice and helpful. Bob was wonderful
Recommended: Yes
Corinne
Apr 11, 2018
A good location at a good price
Good customer service as well
Not climate controllled
Recommended: Yes
Kelly
Aug 25, 2017
Knowledgeable staff
Helpful staff made move in easy
Recommended: Yes
Amanda
Apr 02, 2017
Small storage unit - easy move in
I just needed a small unit to store a few things. This was the perfect size, perfect price, and super easy. The guys in the office were super nice, and the facility is clean and safe. Perfect for what I needed.
Recommended: Yes
Don s
Jan 30, 2017
was easy
Bob was very helpful. made it easy
Recommended: Yes
Jennifer
Sep 25, 2016
Fantastic... All around!
Staff is super friendly and helpful, unit was extremely clean and 100% dry. They can help you with insurance and even sell quality locks at a fair price if you need one. Facility was easy to find and has enough room to easily manuver a moving truck and flat bed trailer. Highly recommended!
Recommended: Yes
Victor
Aug 29, 2016
Very frendly easy acces to the intalation .
Very clean excelent customer service
Recommended: Yes
Karina
May 27, 2016
My first time using SpareFoot & great experience.
Great storage place for me and nearby my school, friendly staffs and will definitely recommend to my friends and family.
Recommended: Yes
Kristi
May 21, 2016
Amazing customer service!
Being from California, I needed to find a place to store my school belongings for the summer. Called on a Monday and I was moving stuff in by Wednesday. Danielle and Nicole were extremely helpful! Excellent customer service. The rental process could not be any easier. I will be back and highly recommend you to come here for your storage needs!
Recommended: Yes
Chris
May 17, 2016
Great friendly service, Easy Setup, Affordable Pricing, and Extremely Clean
The process for getting storage at Cube Smart in Hanover couldn't have been easier. I went online and reserved the exact size space I needed. It only took a few minutes to fill out the information necessary and after clicking submit I received a confirmation email. It was super simple, and fast. The next day I went in and Danielle showed me the space, and I was more than pleased with size and the price of the space. Danielle set up everything and the process only took about ten minutes from site to payment. I was absolutely satisfied overall, and will highly recommend Cube Smart to all my friends and family in need of storage space.
Recommended: Yes
Kristi
May 15, 2016
Extremely pleased and highly recommend!!
Fantastic customer service! I called on a Monday, started moving in two days later. The facility is very clean and the rental process super easy. I could not be happier with my unit! The folks in the office are very helpful and take the time to ensure your experience is a positive one. Thanks, Danielle and Nicole, for everything!
Recommended: Yes
Joseph
May 10, 2016
Everything is as advertised. Good value.
I had some difficulty at the gate, the second time because I didn't have my paperwork and mixed up the order of two of the numbers, but that took a minute to fix. Otherwise, everything is better than I expected. Very good value.
Recommended: Yes
Joseph
Apr 29, 2016
Very helpful staff. Relatively close. Good value. Good security.
I moved in yesterday evening (Thursday April 28). Everything is just what I was told. The space is adequate for my needs. Everyone was helpful. Overall, excellent value.
Recommended: Yes
Denis
Apr 26, 2016
Return customer again and again!
Over the years Ive moved many times, and each time I keep returning back to Cubesmart!
Recommended: Yes
Denis
Apr 24, 2016
4th time return customer
I've moved way too often, and each time I've researched and used a storage unit. This facility has been my top pick every time!
Recommended: Yes
Hannah
Feb 28, 2016
Excellent experience.
Excellent facility. Staff is very accommodating.
Recommended: Yes
Alex
Nov 05, 2015
So far, so good
Recommended: Yes
Johanne
Oct 18, 2015
Great customer service
Recommended: Yes
Gary
Sep 17, 2015
Staff is very friendly. Space, price and location meet my expectation.
Recommended: Yes
Jenn
Aug 22, 2015
Ray and Nicole were beyond helpful! True customer service :)
The facility is very convenient and safe - the staff is beyond helpful. The price is a bit higher than I expected to pay but I do feel like the quality of service is very high.
Recommended: Yes
Shazia
Aug 18, 2015
Very efficient, absolutely no hidden costs, most affordable option in the area, great communication and highly professional. This is my first time using storage unit and I'm very happy with my experience
Recommended: Yes
Irene
Jul 13, 2015
everyone was friendly and professional.
Recommended: Yes
marisa
May 27, 2015
Recommended: Yes
Stephanie
May 22, 2015
Recommended: Yes
Ram
May 20, 2015
Acceptable
Over all acceptable.Price could have been less since we have to pay $12 monthly for insurance coverage
Recommended: Yes
Daniel
Apr 30, 2015
Recommended: Yes
Heather
Apr 14, 2015
Great experience. Good prices.
Recommended: Yes
Christine VanSaders
Dec 28, 2014
Ben and Ray were incredibly helpful.
Excellent, knowledgeable group of people!! Ben and Ray could not have been a bigger help, unless they were to load and unload for me! One day, I lost my keys to the unit. Ray answered the door before hours and then looked for them. He called me within 20 minutes with the good news, relieving my potential panic attack!
Recommended: Yes
Elizabeth Viola
Dec 10, 2014
Courteous and knowledgable
I picked this site initially for the price and close proximity. They were very courteous, friendly and knowledgeable. Everything was told to me what I needed to know. I have been at other storage units before and so far this has been the best. Thanks.
Recommended: Yes
Seth
Nov 06, 2014
i have had the best experience...i wouldn't hesitate to refer a friend.
Recommended: Yes
Richard
Nov 05, 2014
Recommended: Yes
Vince
Oct 05, 2014
The size unit I needed was available and in a location that was perfect for what I am storing.
The location of the store was farther than I wanted but is convenient to several truck rental facilities.
They were not able to tell me for sure if they still have the pay for 12 months and get the 13th free deal.
The free truck for moving in was a pleasant surprise but it really costs $10 and the $100 CASH deposit was a minor annoyance in this cashless society.
(Had to borrow $25 from my daughter).
Recommended: Yes
Ashley
Sep 26, 2014
Manager stayed an hour late on a Sunday afternoon to make sure I got checked in when I needed to. And also accommodated a last minute change in unit size. Very friendly and helpful!
Recommended: Yes
Lewis
Sep 05, 2014
Fine
Recommended: Yes
Dan M
Aug 04, 2014
Great Service, Great Service, Free truck to move in
I initially chose to store with CubeSmart in East Hanover because the prices were the best for the type of storage I was in need of (short term, medium-size) to help complete a move to a new house that will take a few months to complete. The service I got from Ray and Bobby was fantastic and the facility is in great condition. I rated 4.5/5 because the access hours (6am to 10pm) aren't great, but they're good enough.
Recommended: Yes
Jennifer Rohlehr
Jul 08, 2014
The staff was excellent
My experience at East Hanover was excellent. Customer service was excellent.
Jen
Recommended: Yes
Bryan
Jun 12, 2014
good value for the price
Got a 5x5, first month and last month free with a year's payment upfront. Easy access, seems clean and safe.
Recommended: Yes
Jutta
Jun 10, 2014
Recommended: Yes
Robert
May 23, 2014
Easy online reservation. Office representative was knowledgeable and helpful. Excellent choice for storage.
Recommended: Yes
David Snyder
Feb 02, 2014
Great location and awesome staff!
Had a great experience with manager Ashley and the staff, who went the extra mile and were very helpful to us in our move. We were able to use the free truck for the initial move-in which was awesome. The drive-up spaces are very convenient, and we recommend them highly. We got the 10x10 space, and I think it was a very fair price. So, overall we felt we had definitely made the right choice.
Recommended: Yes
Gil
Aug 12, 2013
The staff is the best, could not ask for a more professional and courteous customer service group.
Recommended: Yes
SRINIVAS
Aug 08, 2013
I'm really happy that I found cube smart. Excellent price, easy access and outstanding support.
Recommended: Yes
David
Mar 19, 2013
Quick and painless.
Recommended: Yes
Denis
Jul 20, 2012
Awesome experience
Online special for the first month free, and then received a great surprise of a free moving truck for moving in! Saved me a lot of $!
Recommended: Yes
Mark T Ruzicka
Dec 11, 2010
They provided SUPERIOR customer service
I had a great experience here with everyone at East Hanover's U-store_it. They provided SUPERIOR customer service, always willing to help with hand trucks, access issues, etc. Even a bottle of water as i moved out and was drenched. Great team here...
Recommended: Yes
