Jan 25, 2020
Easily accessible and clean
Lisa did a great job , she was very thorough and great at multitasking .
Aug 22, 2019
Lisa is great
Lisa is great. She was a big help to me. She walked me through and showed me how to use the lock. The place is clean. What I might recommend is another cart in case the one is in use. No problem and no issues.
Jun 27, 2019
excellent overall experience
excellent overall experience
Mar 22, 2019
Public storage is great I use it when...
Public storage is great I use it when every I need to store stuff it's safe and always clean and your employee Lisa is so sweet she is always so polite and helpful
Nov 08, 2018
Clean facilities with a knowledgeable, friendly staff.
Sep 20, 2018
The representative at the Dearborn Public Storage facility was excellent to work with! Very kind, helpful and accommodating when we needed to add a 2nd unit. The facility is also very clean!!
Sep 04, 2018
Glitched Online System
Lisa - property manager - was great. Very personable, concerned, eager to help and very professional and courteous. Sabeth (?) -- customer service representative at your customer call center was also very helpful, courteous, patient and professional. What prevented me from rating 5 stars is your online support system ... which evidently is STILL not working because I can't log into my account, which Lisa swears is completed and set-up, but Sabeth can not seem to find ... nor can I log into it. Evidently there is an account but no one has access to it. My e-mail address keeps triggering an error message that it is "unacceptable." Supposedly an "IT Ticket" has been triggered to investigate this glitch, and I am supposed to receive an e-mail that says everything is "fixed." But to this date, I have heard nothing. Lisa mentioned that she had received a couple other complaints from customers about this same issue.
May 02, 2018
Public storage is amazing
Public storage is amazing. They were the only place that would allow me 24 hour access. Also when I was coming to reserve my spot I went to another location and the young lady working stayed after close to get me squared away.
Apr 04, 2018
Manager was knowledgeable and quick.kevin Greer
Manager was knowledgeable and quick.
Sep 06, 2017
I recently moved from another state which was stressful. When I finally arrived, both of the ladies greeted me and were so friendly. Stefani was ready to assist me with my unit. We went through the necessary paperwork. She made the process go so smooth, which is what I needed. She picked the perfect unit and it fit everything in it perfectly. She even called to check on my move today, which made me feel so good. I usually don't complete reviews but these young ladies deserve it. Keep up the great customer service.
Jul 24, 2017
Thank you Stefani for handling all the paperwork and making it quick to move in. Great customer service and awesome rates.
Jul 05, 2017
Nice and clean storage units. Staff was amazing and so helpful! Debby helped me and answered all my Q's and has awesome customer service, thanks Debby! Prices are better thank other storage units in the area.
Jun 26, 2017
The place was very clean well-kept and lit. Kathie was there to assist us and she was very personable and professional she displayed patience in showing us around to see several different size units until we were satisfied with the particular unit we selected. thank you Kathie for your patience and your assistance. Terran
Mar 10, 2017
We needed a small space to store some extra inventory for our small business. Our most important consideration was a clean, well-maintained facility. This Public Storage fits the bill on both counts. The manager Kristine is friendly and helpful. The building itself is very clean and convenient to access.
Jan 25, 2017
The woman who helped me when I checked in was very thorough and new what she was doing to the point of getting my information an
My review is the response I made for my title, kind of messed that up.
Aug 09, 2016
Great Experience.. Excellant Customer Service
I have used Public storage several times and I will always use them. Service is A+, Staff friendly and Knowledgeable, Customer Service is the best,
Jul 26, 2016
Great service just don't have availability all the time.
Apr 16, 2015
Exceptional service. Clean facility. Friendly, helpful, knowledgeable, caring, lovely staff (Christine :-):-):-)). Affordable, convenient and secure.
Nov 18, 2014
Public Storage provided everything I needed and more.
I am fully satisfied with services provided by Public Storage. From my initial phone call with Kristie to the completion of my move in, I am very pleased. I would recommend speaking with Kristie at the Trowbridge facility in Dearborn for any storage needs.
Joel Mc Kinney
Mar 21, 2014
Extremely helpful on registration,well trained employees.
Except for an occasional (twice) wait when I came to pay my bill,(once for such a long time I left, and did not pay on time as a result). Also I was not notified of an increase in my rent.