Clayton Ferguson
Mar 30, 2021
New, Clean and friendly
Brand née units with carts to help haul your stuff. Ms. Tammy was super nice and helpful when I arrived from out of state to this location.
Recommended: Yes
Ronald
Mar 07, 2021
It was super clean and the customer service was great and good price....
Overall I was very pleased with how clean it was and the lady in the office was very nice and she also showed us around the property. The only thing is the difference in price on site and the website is noticeable, it's cheaper in the website.
Recommended: Yes
Leah
Feb 10, 2021
Frustrating experience
Extremely disappointing experience. Public storage claims to care about the customers but doesn't even take basic, common sense steps to help us out. First off, for such a huge facility with hundreds of units and the price that we pay for them, they could splurge on a few more dolly carts. There were people unloading a huge truck and hogging 3 of them. I was lucky to even get a hold of one.
Second, the blatant ripping off, which is to be expected but annoying nonetheless. They quote you X dollars per month - but then if course at the last minute you NEED to pay $20 for the specific lock that they require (and of course they don't provide an image what kind of lock it is, so you have no idea if you have the "right" one). I had already purchased a lock from a previous storage unit and assumed it would be fine. But of course they have invested in these strange locks so they can rip everyone off and make they pay $20 for something that costs them less than a dollar. Oh and then at the last minute you find out you have to buy insurance too.
I did the online sign-up process, and this facility is gigantic, and they don't even bother to tell you WHICH ENTRANCE YOU SHOULD USE - based on the storage unit you have booked. So after unloading my stuff, piling into the elevator, and then realizing my unit# was not on the floor, I had to go all the way back down etc. Common sense.
And then when I got to my unit, I struggled to open it and had to call the manager. Karen was lovely and helpful. But how much effort would it be to provide a little picture/diagram TO TELL PEOPLE HOW TO OPEN THE DOOR. It was jammed really tight and it wasn't even easy for Karen to open it. I will never use Public Storage ever again. What a rip off.
Recommended: No
Ericca
Feb 06, 2021
Would recommend
Very good place for renting storage
Recommended: Yes
Carlos
Jan 20, 2021
good place
you have two entrances, it be easy to find an unit if entrance where number as 1 & 2 . it will make easier to park at the near entrance to the unit.
Your attendant was helpful but she never smile, flat affect. A âgood morning srâ is always helpful.
Recommended: Yes
Nikki
Jan 17, 2021
Great location!
Tammy is amazing!!! So helpful and nice!!
Recommended: Yes
Juan Ortega
Jan 12, 2021
We received great service by Karen and...
We received great service by Karen and another associate that helped us get to Karen. Thank you so much for going the extra mile and helping us find the right size and location.
Recommended: Yes
JP
Jan 11, 2021
Tammy and Karen are the best!!
Tammy and Karen are the best!!! Very knowledgeable and extremely helpful! Will recommend to all my family/friends.
Recommended: Yes
Patricia L.
Jan 05, 2021
Highly recommend
I used the online reservation, payment, and contract feature. It was very easy to do! The facility is very clean. There were flat bed dollies for use free of charge in the lobbies that made it so much easier to move my things in. My locker was just as described, with a plastic security lock and my purchased lock and contract inside my unit. The only difficulty I had was finding my locker as the numbers on the map were too small for my old eyes to read and I didnât have my glasses on me. Once I found it though, everything was smooth! Price wise, this was the most reasonable storage facility in the area. I would recommend it!
Recommended: Yes
Yulieth Contreras
Dec 12, 2020
Recommended
Really clean and organized. The staff is very kind.
Recommended: Yes
Tamara Pierre
Nov 17, 2020
Awesome Customer Service
I reserved a storage unit and it was not climate control and saw this location near my job. They were very professional and called me to confirm my appointment and accommodated me with all my concerns and questions. I love the hands on way through manager, Tammy called to welcome me for selecting the location. The working attendant was also very helpful and pleasant. They adhere to the social distancing guidelines. Glad this location and price worked out.
Recommended: Yes
Alejandro
Nov 16, 2020
Excellent service
Good price, faster due and big space. Time open is 6 am to 10 pm
Recommended: Yes
Marcos Assakawa
Nov 13, 2020
Great service!
It was really great experience from the booking online to storage my stuff. I highly recommend
Recommended: Yes
Mauricio Betancourt
Nov 04, 2020
Excellent place
Excellent place, super clean, friendly staff, amazing management. The only issue I found is the fact that you can't communicate with anyone after 9pm which is when they close in case of any issues or emergencies. Other than that, I'll recommend this storage facility 100%.
Recommended: Yes
Josue Gutierrez
Oct 26, 2020
customer service
I called for prices of units and was explained everything in detail. When i arrived at the facility Karen was very helpful and courteous. She also explained everything in detail and also showed me the units actual size. In short, the process was easy and stress free.
Recommended: Yes
Fran Marino
Sep 02, 2020
Great customer service
Great customer service. Tammy is wonderful. She is professional
, courteous, accommodating and very helpful. Easy access to the units, and clean.
Recommended: Yes
Cindy Anderson
Oct 06, 2017
Had this company years ago and back ...
Had this company years ago and back again! Always clean and the best personnel!
Recommended: Yes
Michael S
Oct 02, 2017
Had to do a last minute move-in before the hurricane. We were lucky to find a couple still available. The employees are very friendly and helpful and we were able to get most of the important items put away before we were hit. I would absolutely recommend this location.
Recommended: Yes
Wayne Perpall
Sep 14, 2017
So clean and close to our house. The manager Tammy is outstanding. Always there to help if you need anything. She is an important part of Public Storage. Super customer service.
Recommended: Yes
Darla Perpall
Sep 14, 2017
Public storage is so clean and convenient. Ask for Tammy she's amazing. Always friendly and very knowledgeable. If you need storage this is the place to go. Customer service is a 10+. We moved out last month after a year plus. I can't say enough about the place or Tammy. She goes above and beyond customer service. She really cares about the clients and their needs. If you are looking to rent go see Tammy.
Recommended: Yes
kelly ruddy
Jul 18, 2017
Both of the ladies were very helpful. My car broke down and they did not hesitate to help me out. Great customer service. Thank you ladies
Recommended: Yes
Bryan Leggett
Jul 18, 2017
Great service from Tammy the Property Manager. I stayed at this facility for almost a year while my house was being built. I would recommend it to anyone!
Side Note: If you live or have spent any significant time in South Florida you should know that good service is hard to come by... and Tammy makes it happen!
Recommended: Yes
Deborah Lund
May 02, 2017
Very helpful staff and clean facility
Very helpful staff and clean facility
Recommended: Yes
Ed
Sep 23, 2016
Very professional operation.
I was very impressed with the professionalism of the manager and the way things are set up.
Recommended: Yes
Angela H
Aug 26, 2015
Quick, Easy, Helpful
Overall great experience. Attendant was patient and shared multiple options and even saved me a bunch of money by showing me a unit that had a 1.00 first month rent special!
Recommended: Yes
Dennis Nelson
Jun 03, 2015
Great!!!!!!
Attentive service and very clean and comfortable facility. While there, check out Mazzola's Italian Restaurant. In the office complex next to storage.
Recommended: Yes
James Midili
Mar 05, 2015
Happy
So far my experience has been great. Tammy is very nice and she keeps the facility clean organized and easy to use.
Recommended: Yes
Judith Monaco
Mar 19, 2014
Public Storage saved my sanity
Recently I had a daughter move back home for a while . Now like any young woman she had a ton of stuff which was moving in with her , so we went to Public Storage to store some of the least needed items . This place is amazingly clean , the manager was a very sweet , helpful woman . We rented the unit as soon as we saw it and moved her things in later that day . Its lit up , easy to access the unit , and over all a very safe place to keep items . We are pleased we signed up with Public Storage as it solved our storage problems .
Recommended: Yes
