Public Storage - Dallas - 5342 E Mockingbird Lane

Very friendly, welcoming, clear and helpful service

Recommended. Good access, excellent service at front desk

Recommended: Yes

Great!

Unit was clean and ready to go!

Recommended: Yes

Great online / "no contract" rental process!

Convenient location, excellent communication and friendly, knowledgeable staff!

Recommended: Yes

Pleasant experience

Thanks so much for a nice experience getting our unit rented. So far, everything has been professional and the place is nice and clean. My only concern is that the only exit is onto mockingbird lane. Super busy traffic

Recommended: Yes

Great job

Great job Very polite

Recommended: Yes

Easiest move in ever!

The staff was so accommodating and nice during this crazy time! They explained everything and let me look at the unit before we moved in. The unit is super accessible and the facility is so well kept.

Recommended: Yes

Do not feel valued as a customer

My initial experience was positive, but deteriorated when there was a problem. I lost my key to the unit, reported it and was told that I would need to wait until the end of the month when the locks would be broken and mine could be changed. So I waited and at the end of the month when I went to check, the lock had not been changed. I was told the person who was to break the lock did not come because there was only one lock (mine) to change. I was shocked that my one account did not matter. So far the situation has not been corrected. Very Disappointed.

Recommended: No

The staff was friendly

The staff was friendly, knowledgeable and helpful. The facility is large with a variety of options in sizes of units, climate controlled and not climate controlled. It seems secure with gates and codes, if somewhat dark - this was during the day. I have not been there after dark. The lights inside are not on motion sensor so you have to switch them on as you go down the aisle with all your stuff. The individual units are also dark with no outlets for shop lights making it hard to do any onsite organization. The lock that I have used before did not fit the hole on the door of my unit so I had to purchase a lock onsite at a somewhat exorbitant rate.

Recommended: Yes

Very pleased, but...

Everything was great about the experience (the initial online set up, the folks in the office, and the space itself). However, we were not sure if our homeowner's policy provided coverage, and couldn't call our insurance company as it was Sunday, so we signed up for the Public Storage insurance. When we confirmed on Monday that we do have that coverage, I had to drive back to the location to sign the iPad declining coverage. That was a huge inconvenience. You guys should make it so that this can be done online.

Recommended: Yes

A little surprised by the largest...

A little surprised by the largest storage company. For me it was cheaper, no contract (I only need it for 2 months). Service and sign up was really fast and easy. The folks and facility were great.

Recommended: Yes

Great facility great manager

Emily was very knowledgeable and helpful.

Recommended: Yes

Very good storage.

Very good storage.. professional people had my unit in 10mins

Recommended: Yes

My experience with Public Storage on...

My experience with Public Storage on Mockingbird was 5 star! They were very customer oriented and explained everything thoroughly. Checking in was great and I have no doubt that if I have any questions that they will be answered and handled.

Recommended: Yes

Great customer service

Haley and Priscilla are so helpful. Really made the process flawless from start to finish.

Recommended: Yes

Elevator is not working well

Elevator is not working well. I've been to the facility twice. The elevator came after Oahu g the button 4 times. The elevator didn't work at all during my second visit. I am not sure it will be working when the movers bring my goods to be stored later this week.

Recommended: Yes

All staff members very professional and...

All staff members very professional and cordial. Explained everything in fine detail. The grounds, units, etc. are clean and all is well lit. I would recommend to all.

Recommended: Yes

Easy move-in process

Easy move-in process, and great $1 for the first month deal. Beware that there are extra charges for insurance and admin fees, but otherwise, the company makes move-in quite simple and the staff are friendly. Facilities are well-kept as well.

Recommended: Yes

Very pleasant experience.

Very pleasant experience.

Recommended: Yes

Emily and the rest of the staff were ...

Emily and the rest of the staff were AMAZING! I told her that I was on a budget and she really looked out for me. Everyone there is very nice and helpful. Thanks for making this experience painless!

Recommended: Yes

Very flexible and understanding. They helped me out with schedule conflicts

Recommended: Yes

I am so grateful for this public storage location. The staff -specifically Anthony, went above and beyond to make sure that I was satisfied with my unit and that I understood the process of reserving it. I highly recommend this location and the company as a whole. It's worth the extra $$ knowing I have a trustworthy and helpful staff to rely on, as well as a safe place to store my belongings.

Recommended: Yes

Easy and quick. Derrick showed me my unit quickly and got me all set up.

Recommended: Yes

Very nice young people working here. They carried all of my boxes to the car for me.

Recommended: Yes

It was an easy and fast move into the storage unit.

It was an easy and fast move in to our storage unit.

Recommended: Yes

Customer Service

The manager at this property was not only an excellent person, but provided excellent customer service.

Recommended: Yes

Opened new account today with great help from Kaitlin. She did an excellent job helping me understand my options and working through the paperwork. Also, kudos to the entire staff at this location. They were pleasant, helpful, and a joy to work with.

Recommended: Yes

Easiest process!

I was able to reserve without being in town and complete my reservation once I arrived.

Recommended: Yes

Very easy!

Very easy to find the right unit and get the paperwork done to move in!

Recommended: Yes

Wonderful

Wonderful customer service

Recommended: Yes

Wonderful staff, stress-free booking!

The staff at the Public Storage location was so wonderful and helped me with everything I needed in a timely fashion. Also, the confirmations for my load-in date were very helpful.

Recommended: Yes

Great Experience, Wonderful Team, Site Could Be Better

Managers and team members on-site were great even through technical difficulties at their office. The location is nice and easy to navigate, however there are no security cameras at all. I expected more cameras in the buildings especially with limited lighting and hours after dark. To me the entry codes aren't enough to feel safe being in the building alone.

Recommended: Yes

Great Staff, Great Storage

I want over sold on a space that was too big. I was asked several times what I had to store and the size of space they recommended. They also added if the space was too big or too small, I could downgrade or upgrade.

Recommended: Yes

Great customer service

Everyone was friendly and made me feel special during a difficult time.

Recommended: Yes

Simple easy fast

I made the reservation over the phone. I recieved a phone call shortly after confirming my reservation. I had to reschedule a couple of times with no problem. Checkin was qick-no more that 20 minutes-impressed

Recommended: Yes