Public Storage - Dallas - 3550 West Mockingbird Lane

Decent option for low cost storage

Good price, good quality, but the facility is a little hard to get around, could use some signs inside because the numbering doesn't seem to make any sense. Also the hours are way too restrictive.

Recommended: Yes

Customer Service is Terrible

I never received my information for move in. I even called the number on the office door, left a message, & a month later still haven’t received a call back to check to make sure everything worked out. I had to call the corporate customer service number to get sorted.

Recommended: No

No help/customer care

I’m very disappointed with the lack of help & customer care that was given upon move-in. I was not given the information to get inside the initial gate. So, I inquired with the number in the email confirmation, that person told me that I had to contact the on site people. There was no one on site so I called the number on the door & had to leave a vm. A week later I still have not received my call back. I contacted customer care again & was sent an email equipped with the info I needed to enter the gate only to find that there are ZERO carts available for clients. There are signs all over stating that carts are available & I found none. I asked staff about cart availability & they shared with me that they in fact have zero carts available

Recommended: No

Friendly and safe storage facility.

I was very impressed over all with every detail and the security. I was unsure from just looking at the website information. It is the right place and the storage area feels larger than described. There is no lighting inside which is a downfall so bring a flash light or a means that is battery powered for lighting.

Recommended: Yes

Easy Access

Easy to access and secure location

Recommended: Yes

Great no contact policy

Great no contact policy, easy to move in.

Recommended: Yes

Easy setup. Provided all info required to make onboarding smooth.

Good overall experience. It went smoothly and quickly. Melissa made life easy and transparent.

Recommended: Yes

Meets Expectation

Public Storage meets my expectation. I will definitely recommend this to a friend.

Recommended: Yes

Melissa was very helpful

Melissa was very helpful! She answered all my questions and showed me my respective unit. She offered great service.

Recommended: Yes

My unit was ready to go on time with all information sent to me in advance

I moved my studio apartment furniture and belongings into a 5x10 storage unit. The unit was ready to go with my lock and the code and information was sent to me the day before I moved in. I was very happy with the contactless experience, given the pandemic. Perfect for what I needed and no problems moving in.

Recommended: Yes

Recently rented my storage unit very...

Recently rented my storage unit very clean very spacious. I love the price and most of all i love the manager Bibi who was very nice through out my rental and provided me with all the information i needed.

Recommended: Yes

Great customer service!!

Great customer service!!! And friendly staff they rock actually and I had a huge problem getting things done at other places there was one on pleasant run off 35 here in Dallas and she was okay but just not friendly and accommodating. The one on mocking bird right off 75 in Dallas was very helpful in pointing me to the right facility because I went to the wrong location

Recommended: Yes

Great service and price

Great service and price

Recommended: Yes

great

this is a great storage option!!! I've used them several times!

Recommended: Yes

Happy customer

I happy with my decision to move to this location. I love the rates and the move in was so easy and smooth.

Recommended: Yes

Beth and Marisela are both so very helpful here. I've never had any problems with my items being stored here. Hallways are well lit, gated access, large drive ways, friendly staff. I just closed my account because I got my new place but I would definitely use them again if I needed to. They also have all the packing supplies you'll ever need and multiple push carts you can use. ??????

Recommended: Yes

Moved my son in from college. Very friendly and clean. Used them before and still great service.

Recommended: Yes

Beth, called my phone literally 10 minutes after I reserved my 5x5 storage space. However when I mentioned all that I was bringing along she suggested that i go one size larger to the 5x10 storage unit. When i met Beth for the first time she had a bright and welcoming smile on her face. She helped me get settled into my storage unit quickly because she feared that the rain would damage my furniture. She is literally the sweetest and one of the most caring employees I've seen work for any company. So far I've had no issues. The storage units are very well kept, Very clean.

Recommended: Yes

Beth, this is a great experience moving right into Dallas! She wasn't very helpful. Beth explained everything in detail and was great at helping us with whatever was needed. I would recommend this place to everyone.

Recommended: Yes

Naomi the property manager was super crazy awesome! She knew exactly what I needed, showed me the space because I had no clue about storage and she even showed me all the packing supplies they have!!! So much wow! So excited! Thank you for everything and your awesomeness! ?????

Recommended: Yes

Outstanding service!

Great customer service, clean environment, very knowledgeable staff!! Great experience!!

Recommended: Yes

Ready in a hurry

While moving I found that I needed some space in a hurry. Your on-line service not only helped me locate available space but gave me a discount for doing so on-line. I appreciate this time saver and recommend it to anyone.

Recommended: Yes