Lisa
Sep 21, 2021
Needs better Customer Service
I called to reserve a unit and was told I would receive the $1 special for the 1st month. When I got to the facility the next day I was told I was Not getting the unit for $1 that I had to pay full price. The woman I was dealing with when I arrived was a bit snippy about it and complained asking if I 'm still taking the unit. I really wanted to tell her a thing or two but I let it go, being the better person.
Recommended: Yes
Mia Adams
Jun 23, 2021
Nice people to work with
Very clean place and the people are very nice
Recommended: Yes
Nancy OBrien
Jun 17, 2021
Great place to store your worldly possessions
Thank You !! Alyssa for making my first experience renting a storage facility hassle free. Great customer service at the Crest Hill , IL. location.
Recommended: Yes
Nick Chavez
Jun 13, 2021
Convenient
Great customer service. Unit very clean easy access in & out
Recommended: Yes
Debra
Jun 10, 2021
Smooth process to obtain Storage unit
Only problem,that was immediately solved,getting the latch to connect ,to put lock on unit,to safely secure rental Storage unit. I was not aware of the Storage facility hours,until the next moving in day,hours for daily usage. For $15 more,24 hrs access 365 days of the year.
Recommended: Yes
Peji
Feb 08, 2020
Highly recommend
Diane was so helpful and very hilarious, would definitely recommend this facility to anyone.
Recommended: Yes
Roberta Oliver
Feb 05, 2020
Good, clean area
Helpful staff. Easy accessibility. Good price
Recommended: Yes
SCOTT
Jan 01, 2020
reasonably priced
personnel at desk very helpful and quick to get my storage needs taken care of. unit was clean and seemed to be well maintained. chose this facility cause its close to home and reasonably priced. has plenty of room for storage or a boat as one day I just might need that. secure access gate in and out. would recommend this facility to future customers looking for storage needs...
Recommended: Yes
Paul
Oct 24, 2019
Rented location on the first site visit
Facility is clean and Diane was pleasant and easy to work with. Overall my experience is 5 Stars
Recommended: Yes
Ashley
Nov 08, 2018
I recommend them!
Great customer service! I drove from Evanston to Plainfield and it was the wrong location, also very close to closing time. The manager at the Crest Hill location helped us get into a unit immediately despite being past closing. So thankful!
Recommended: Yes
Diane
May 02, 2018
Love the friendly service and reasonable price.
Plenty of driving space to bring RV in and out. Available hours make storing there a plus.
Recommended: Yes
Corey
Nov 07, 2017
Great place
Very quick and easy kiosk process very painless
Recommended: Yes
Karlton
Jul 16, 2017
Pretty nice
Needs to be 24hr access other than thats its what i was looking for
Recommended: Yes
Jeremy
Mar 20, 2017
Very clean
A lot of space to move around your trailer. The parking spaces are the perfect size not to small and not to big.
Recommended: Yes
Christopher
Mar 06, 2017
Nice place!
Very clean and staff was friendly.
Recommended: Yes
Kimberly
Mar 03, 2017
Just moved in
Spacious and convienient. However, dusty floor and huge puddle of water right in front of unit. Roadway to unit is FULL of deep potholes
Recommended: Yes
Nathaniel
Sep 06, 2016
Can't use sparefoot.com
Try using the actual online site. They didn't receive my request for reservation but the lady at the front desk was about to handle my situation and get me in the right unit for my needs. It cost more but in the end I got a better unit and it was indoor.
Recommended: Yes
Sylvia
Aug 27, 2016
They didn't have truck they advertised
Disappointied they didn't have courtesy moving van they advertised
Recommended: Yes
Kim
Aug 14, 2016
Nice! And easy!
We appreciated the easy process and clean units!
Recommended: Yes
Kim
Jun 06, 2016
Smooth transaction - nice people to work with.
Recommended: Yes
jeannie
Apr 13, 2016
Jan was the best at what she does.
Jan could tell I was stressed & was able to converse with me about other stuff to help me relax. You really have a gem working for you. Nobody else has customer service like that, You can be very proud.
Recommended: Yes
sue
Feb 03, 2016
very secure
good place to rent from and they are very knowledgeable and clean
Recommended: Yes
Jerry
Aug 05, 2015
Great customer service
The staff at this location have been fantastic to work with. They were friendly and very helpful in determining the space needed for our new RV. I am happy I chose this location for our storage needs.
Jerry Weaver
Recommended: Yes
Cecelia
Jun 29, 2015
Great
Jan was great. Very polite and helpful.
Place was clean.
I am happy
Recommended: Yes
Mike
Jun 26, 2015
Recommended: Yes
Araceli
Jun 15, 2015
Quick and easy transaction.
Excellent customer service. Readily available to answer questions.
Recommended: Yes
colleen allison
Jun 03, 2015
to cool...
Easy to get to, love my storage unit, very clean, the women at the front desk is so friendly, and my storage unit is half of what I was paying before.. T,m happy..
Recommended: Yes
Sharon
May 10, 2015
The Emails, text messages, and phone calls were unorganized, randomly frequent, and overwhelming, while I tried to get my house packed & moved, 1,100 miles away.
It became frustrating.
Recommended: Yes
Pamela
Apr 25, 2015
Great so far.
Recommended: Yes
Don
Apr 03, 2015
good site and pricing
close facility works well for my needs
Recommended: Yes
Darrin eigenbauer
Mar 15, 2015
The lady was very nice and helpful and efficient. We were in and out of the office in minutes . The price was good and had a good experience. Thx
Recommended: Yes
John Szklarski (under the account of Tara Mollandin)
Feb 05, 2015
Poor snow removal
I realize that the snowstorm we had on Sunday into Monday was significant, but the lanes in the facility were not easy to negotiate and all of the lockers were plowed in. I got stuck in a snowbank because it was impossible to turn around. I would never have gotten out if there hadn't been movers to help me. Plus there are no lights in the lockers which made it difficult to see what we were moving.
On the plus side the locker was clean and the price was the lowest around.
Recommended: Yes
Syed
Jan 04, 2015
There are some unauthorized parking right in front of my unit which was made known to the management.
Recommended: Yes
Tim
Oct 18, 2014
Beware of renting
If you rent a storage make sure your on time because if you fall behind the lady that runs it is very rude and she will add fees on and you will never get your stuff out..... Bad place to store your stuff beware
Recommended: No
Jerry L. Johnson
Oct 12, 2014
It turn into just what I wanted.
Recommended: Yes
Eric
Jun 22, 2014
Recommended: Yes
Cynthia Ketcham
Jun 18, 2014
Excellent facility staff friendly, knowledgeable. Paper work was done quickly
I would recommend this facility to any one, Staff is courteous, and helpful to the size you may need. I was in and out within 15-20 min.
Recommended: Yes
David
Sep 11, 2013
Would prefer earlier and later hours for access.
Recommended: Yes
Jerry
Sep 04, 2013
Helpful staff.
Recommended: Yes
Peggy
Aug 08, 2013
The staff was extremely friendly and easy to talk to. The facilities are clean.
Recommended: Yes
Rick R
Jul 14, 2013
Very nice facility!
Nice folks, great place, worked well for me.
Recommended: Yes
Olivia
Jun 04, 2013
The people were very pleasant and helpful. They're also the cheapest and most convenient storage place I've seen. I would definitely return and I've been recommending them since the first day I contacted them. I really appreciate their business. :)
Recommended: Yes
Murphy Louviere
Apr 20, 2013
The gate needs to be fixed!!!
If the gate had been working properly, this would have been one of the best places in the country. I travel a lot, and all over the states!!
Recommended: Yes
Matt Swanson
Aug 07, 2012
Great Job
We were able to get in and get a unit fast...great experience
Recommended: Yes
Don J
Apr 20, 2011
Quick and Painless
Had me in and out in a timely manner. Gave me a VERY convenient spot. Friendly and fast.
Recommended: Yes
Matt T
Jan 17, 2011
Great Job
We had to move out of our house quick, and the woman in the office was great. She helped get us a storage unit right away.
Recommended: Yes
