SmartStop Self Storage - Concord, Concord | Low Rates - Available Now

SmartStop Self Storage - Concord

1597 Market Street
Concord, CA 94520
22 reviews
We are experiencing high demand and can’t guarantee availability tomorrow. Reserve today with free cancellations.
How It Works with Free Cancellation
1. Reserve a Unit
2. Visit the Facility
3. Decide to Move In
$36.00 - $458.00
Available Units: Show All
4' x 5' Unit

Floor 1, Interior

1st Month Rent Free!

$36.00

per month
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4' x 5' Unit

Drive up, Outdoor access

1st Month Rent Free

$63.00

per month
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6' x 4' Unit

Drive up, Outdoor access

1st Month Rent Free!

$66.00

per month
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5' x 6' Unit

Floor 1, Interior

1st Month Rent Free!

$45.00

per month
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5' x 6' Unit

Drive up, Outdoor access

1st Month Rent Free

$71.00

per month
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5' x 10' Unit

Drive up, Outdoor access

1st Month Rent Free!

$92.00

per month
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6' x 10' Unit

Drive up, Outdoor access

1st Month Rent Free!

$103.00

per month
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6' x 10' Unit

Floor 1, Interior

1st Month Rent Free!

$111.00

per month
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5' x 14' Unit

Floor 1, Interior

1st Month Rent Free!

$122.00

per month
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10' x 10' Unit

Floor 1, Interior

1st Month Rent Free!

$150.00

per month
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10' x 10' Unit

Drive up, Outdoor access

1st Month Rent Free!

$156.00

per month
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10' x 10' Unit

Drive up, Outdoor access

1st Month Rent Free!

$293.00

per month
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10' x 15' Unit

Drive up, Outdoor access

1st Month Rent Free!

$174.00

per month
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10' x 18' Unit

Drive up, Outdoor access

1st Month Rent Free

$373.00

per month
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10' x 20' Unit

Drive up, Outdoor access

1st Month Rent Free!

$232.00

per month
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10' x 30' Unit

Drive up, Outdoor access

1st Month Rent Free!

$396.00

per month
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10' x 30' Unit

Drive up, Outdoor access

1st Month Rent Free!

$458.00

per month
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About
Features
  • Fenced and lighted
  • Video cameras on site
  • Vehicle requires insurance
  • Electronic gate access
  • Handcarts available
  • Moving supplies for sale
  • Manager lives on-site
  • Accepts mail/packages for tenants
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Homeowners/renters insurance accepted
  • Cash accepted
  • Checks accepted
  • Credit cards accepted (Visa, Mastercard, AMEX, Discover)
  • 10% military discount (active-duty)
  • 10% student discount
  • 10% senior discount
4 out of 5 stars - based on 22 reviews
Customer Reviews
John Nov 28, 2019

Customer service and maintenance is nonexistent

They told us the light was out in our unit and they "weren't allowed to change it". It was 10 feet or less off the ground. A one-step stool, box or chair could reach it. On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious. After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time, they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here! I complained about this to the national support number and was told we would hear back from the store manager and the district manager. Its been weeks now, and no one has contacted me or given us our contract. Customer service just doesn’t exist.

Recommended: No

lynn Nov 12, 2019

Familiar faces great service

The girls in the office went above and beyond to keep me as a customer they worked out any issues I had the customer service at smart stop is exceptional

Recommended: Yes

mike Nov 12, 2019

Clean well maintained

The girls in the office were great place was clean great benefits as far as security goes the onsite manager lady was a pleasure I feel safe knowing she cares about her job and duties

Recommended: Yes

John Nov 12, 2019

Only the price is nice

Only the price is nice. Maintenance might be an issue as well as customer service

Recommended: No

Dovido Oct 17, 2019

Fast process

Resolve my issues very fast. Good customer service overall

Recommended: Yes

Dovido Oct 15, 2019

Over all good facility

Fast process , just have issues with code gate

Recommended: Yes

Kathleen Marchington Sep 24, 2019

Nice facility, excellent service

The young lady in the office made the sign up very easy and was very friendly! Made me feel right at home and answered all my questions!

Recommended: Yes

June Sep 02, 2019

Satisfied

Satisfied with the whole process.

Recommended: Yes

June Aug 30, 2019

Good and prompt service

I was satisfied with the service

Recommended: Yes

William M. Aug 20, 2019

Quick and efficient check-in, friendly staff, easy facility to navagate

The process and lease was quick and easy. The staff was very efficient and moved us through the process. They showed us the space and done. The only issue was you have to buy insurance and this is not quoted in the price. Something to take into consideration when price shopping. They spring it on you once the lease is in process and at that point you are already committed. This is the only thing that keep a full five star rating.

Recommended: Yes

Stephani Jul 02, 2019

Great customer service

Friendly and helpful staff. Clean

Recommended: Yes

Anonymous Jun 22, 2019

Main Security Gate very little access

I'm very upset with the owners or Regional Manager. I'm not sure who is calling the shots to repair the gate. You see, the gat can only be operated manually so instead of paying the money to get the gate repaired the following day or two they decided to majorly inconvenience all the tenants they decide to save a little money. What they have done is to limit the gate houes to thier office hours. Now the regular gate hours were 7-10pm daily, now office hours are approximately 9:30am to 5:30pm during the week. Sat 9-4pm, Sun 10-1:00 pm. This utterly ridiculous trying to save a buck at the tenants expense. It has been almost 2 weeks since the gate went on the fritts and this is costing alot of people MONEY & INCONVENIENCE. Please note that I've been a tenant off and on for 30 years, the previous owner would never let something like this go on for almost 2 weeks. It go's to show you what they really care about and that is money. Would you want to rent from people like this? I'm not! Moving out soon and they are overly priced too. Have a great day!

Recommended: No

Brian May 21, 2019

Great value for the price

Great moving in experience. Love the drive up access

Recommended: Yes

Ken Dickerson May 09, 2019

Great staff, helpful and efficient

I was able to reserve on line and received a timely follow up call from the Management when it was getting later in the day just to confirm a time to fill out the paperwork. Given that we were moving that day we could have missed coming in on time which would have been a problem with our removing van. Staff is on it!

Recommended: Yes

Christine May 02, 2019

Easy, convenient, and affordable storage

Quick and efficient processing at the office. Unit is easy to find and access.

Recommended: Yes

Thalassa Apr 19, 2019

Friendly Facility

The male clerk at this facility had made my rental registration a very pleasant experience. He was very helpful. Not only did he allow me to pick from the available units, he even allowed me to create my own gate code to something I would easily remember, which was astounding! No previous storage place has ever provided me with such services. I'm looking forward to the continuance of great experiences here with storing my items.

Recommended: Yes

George Apr 16, 2019

Very helpful and friendly staff

Ryan was very helpful in setting us up with the unit and making the process quick and simple.

Recommended: Yes

Ken Dickerson Apr 01, 2019

Helpful manager and staff!

Ryan was great to work with and the manager very helpful.

Recommended: Yes

Oscar Jan 31, 2019

I recommended because location and price. The place is not good enough.

Overall is fair, however when I just rented the unit had no light and the next unit down has a big hole on the door.

Recommended: No

Maliasofia Aug 03, 2018

Great deals

Great deals, can’t beat it staff was helpful

Recommended: Yes

James Jul 19, 2018

Great service

Easy, clean, affordable. Check in went smooth and when I arrived at my unit it was clean and neat.

Recommended: Yes

Chase Jul 10, 2018

Fast, easy, affordable!

Fast, easy, affordable! Units are clean and easy to access.

Recommended: Yes