Nov 28, 2019
Customer service and maintenance is nonexistent
They told us the light was out in our unit and they "weren't allowed to change it". It was 10 feet or less off the ground. A one-step stool, box or chair could reach it.
On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious.
After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time, they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here!
I complained about this to the national support number and was told we would hear back from the store manager and the district manager. Its been weeks now, and no one has contacted me or given us our contract.
Customer service just doesnât exist.
Nov 12, 2019
Familiar faces great service
The girls in the office went above and beyond to keep me as a customer they worked out any issues I had the customer service at smart stop is exceptional
Nov 12, 2019
Clean well maintained
The girls in the office were great place was clean great benefits as far as security goes the onsite manager lady was a pleasure I feel safe knowing she cares about her job and duties
Nov 12, 2019
Only the price is nice
Only the price is nice. Maintenance might be an issue as well as customer service
Oct 17, 2019
Resolve my issues very fast. Good customer service overall
Oct 15, 2019
Over all good facility
Fast process , just have issues with code gate
Sep 24, 2019
Nice facility, excellent service
The young lady in the office made the sign up very easy and was very friendly! Made me feel right at home and answered all my questions!
Sep 02, 2019
Satisfied with the whole process.
Aug 30, 2019
Good and prompt service
I was satisfied with the service
Aug 20, 2019
Quick and efficient check-in, friendly staff, easy facility to navagate
The process and lease was quick and easy. The staff was very efficient and moved us through the process. They showed us the space and done.
The only issue was you have to buy insurance and this is not quoted in the price. Something to take into consideration when price shopping. They spring it on you once the lease is in process and at that point you are already committed. This is the only thing that keep a full five star rating.
Jul 02, 2019
Great customer service
Friendly and helpful staff. Clean
Jun 22, 2019
Main Security Gate very little access
I'm very upset with the owners or Regional Manager. I'm not sure who is calling the shots to repair the gate. You see, the gat can only be operated manually so instead of paying the money to get the gate repaired the following day or two they decided to majorly inconvenience all the tenants they decide to save a little money. What they have done is to limit the gate houes to thier office hours. Now the regular gate hours were 7-10pm daily, now office hours are approximately 9:30am to 5:30pm during the week. Sat 9-4pm, Sun 10-1:00 pm.
This utterly ridiculous trying to save a buck at the tenants expense.
It has been almost 2 weeks since the gate went on the fritts and this is costing alot of people MONEY & INCONVENIENCE.
Please note that I've been a tenant off and on for 30 years, the previous owner would never let something like this go on for almost 2 weeks. It go's to show you what they really care about and that is money.
Would you want to rent from people like this? I'm not! Moving out soon and they are overly priced too.
Have a great day!
May 21, 2019
Great value for the price
Great moving in experience. Love the drive up access
May 09, 2019
Great staff, helpful and efficient
I was able to reserve on line and received a timely follow up call from the Management when it was getting later in the day just to confirm a time to fill out the paperwork. Given that we were moving that day we could have missed coming in on time which would have been a problem with our removing van. Staff is on it!
May 02, 2019
Easy, convenient, and affordable storage
Quick and efficient processing at the office. Unit is easy to find and access.
Apr 19, 2019
The male clerk at this facility had made my rental registration a very pleasant experience. He was very helpful. Not only did he allow me to pick from the available units, he even allowed me to create my own gate code to something I would easily remember, which was astounding! No previous storage place has ever provided me with such services.
I'm looking forward to the continuance of great experiences here with storing my items.
Apr 16, 2019
Very helpful and friendly staff
Ryan was very helpful in setting us up with the unit and making the process quick and simple.
Apr 01, 2019
Helpful manager and staff!
Ryan was great to work with and the manager very helpful.
Jan 31, 2019
I recommended because location and price. The place is not good enough.
Overall is fair, however when I just rented the unit had no light and the next unit down has a big hole on the door.
Aug 03, 2018
Great deals, canât beat it staff was helpful
Jul 19, 2018
Easy, clean, affordable. Check in went smooth and when I arrived at my unit it was clean and neat.
Jul 10, 2018
Fast, easy, affordable!
Fast, easy, affordable! Units are clean and easy to access.