Jun 13, 2022
Hardly anyone ever in the building no one answers the phone over half the time. The price that I was supposed to be locked in on has gone up significantly was not supposed to go up.. Still not to high compared to other places..I go in to pay my bill and no oneâs ever there!! then I end up with a late fee if I donât get there by the fifth and no one answers the phone so I can find out when someone will PHYSICALLY be in the building to take my payment.. I donât want to use my bank card & donât have a checkbook to leave in the box, itâs very frustrating.. other than that the storage unit is not exactly filthy but I had to clean my unit out myself before moving my stuff in.. no riffraff is a plusâ¦ no one loitering around Iâve been there late at night before and felt somewhat comfortable. But the most annoying part is that I can hardy reach management to find out when someone will physically be there so I can make my payment on time & to not end up with a $25 late fee because no one is thereâ¦ itâs very frustrating thatâs the biggest issue for me, so unless you have a credit card & you feel like letting them take it out automatically every month .. not everybody does things over computers or phone or a credit card I prefer to go in and personally give my payment, so if youâre like me, Good luck getting anybody to take your payment or phone call! I doubt Iâll win the gift card but it would make up for those late fees lol.Iâm sure it could be worse but it is frustrating other than that it is a good facility and when Iâm actually personally in touch with somebody they are helpful as possible.
Jun 08, 2022
Everything went smoothly. The staff person was great.
The person in the office was very friendly and helpful.
May 19, 2022
Service Rep workin Sunday at check-in did a great job - very helpful.
Feb 21, 2022
Great and it was clean and easy t9access
Jan 01, 2022
Was able to reserve storage online with no problems.
Friendly help,clean and in and out with no problem.
Aug 23, 2021
We stored our bigger items from my daughterâs dorm for the summer.
Employees were nice and helpful. Facility was clean. Easy in and out access.
Jul 08, 2021
Storage unit is dry and clean, customer service was no good!
Was not greeted upon entry. They stopped serving me and started with another customer, said they try to serve people who âtake the least amount of timeâ first. So I had to wait longer while she helped others.
May 09, 2021
I needed this storage unit
Easy processing , very spacious, credit card accepted, was shown where storage unit was and how to get out
May 06, 2021
Super location & Staff!
Great service, pleasant and helpful!
Mar 16, 2021
See below comments
Lisa, the site manager was amiable and pleasant and very helpful in welcoming me to the faculty. Overall, I was very satisfied.
Mar 13, 2021
Lisa was excellent, very easy to sign up, great location, clean. I would highly recommend!
Mar 19, 2020
The storage unit I bought is very reasonable in pricing and the person who helped me was extremely nice. I would recommend this storage facility to one of my friends or family members if they needed a convenient, reasonable pricing storage unit.
Mar 14, 2020
Staff was friendly and space was nice.
Dec 15, 2019
I love Lisa there she was very helpful there and great customer Sevices
Has all ur needs and safe area
Nov 21, 2019
Miss Lisa Rocks
Good price, better people. Miss Lisa was the sweetest nicest lady.
Nov 02, 2019
Wonderful experience with lisa
Sep 20, 2019
Great service great rates great people
Great service great rates great people they answer all your questions they take to explain everything good service
Jan 23, 2019
Amazing customer service
Best customer service. My boyfriend and I got stuck in ice with our uhaul and the front desk woman came out with salt and a shovel and helped us for 2 hours in the freezing weather helping us get out
Jul 31, 2018
Good Customer Service
Having never used a storage unit before, I was unfamiliar with the process. Lisa made it very convenient and explained the move in/out procedure thoroughly. It really helped having someone guide me and my group through the instructions and eased our move quite a bit.
Apr 22, 2018
Very friendly and fast
I reserved a 10x25 made it in to get it. Was greeted and felt welcomed. Lisa is very friendly and helpful. Was in and out before i knew it. Would recommend to anyone
Feb 24, 2018
Staff was friendly and helpful.
Dec 15, 2017
Friendly and Affordable
Highly recommend. Easy process, friendly team, great price!
Aug 31, 2016
Fine. Location good.
Fine. The location is excellent. Service & move in went well.
Aug 12, 2016
Easy to use
The reservation and move-in process was very easy and straightforward! Excellent price, decent online interface, and simple auto-pay process. Easy to get in and out of the facility, no real complaints other than the lack of lighting in the unit itself, which is fine. Got a nice referral bonus for my friend. I'd definitely use them again in the future!
Aug 01, 2016
The manager at the storage facility was extremely professional and helpful. She made the experience easy and enjoyable. I would definitely recommend using this facility!
Mar 23, 2016
Good Secure Storage Facility
Simply Self Storage is an excellent option to store your furniture and other items that you need to put away.
The pricing is reasonable and the security setup of Simply Self Storage is very good.
Keep in mind, don't store high end valuable items. That is not what any storage units are for.
Simply Self Storage is highly recommended and their customer service is great.
Feb 17, 2016
Awesome customer service. Great storage space for my needs.
Aug 04, 2015
May 18, 2015
Simply put Lisa! She was amazing and made us feel welcomed. My wife and I are moving and have had a hard time with our landlords but Lisa made us laugh and put a smile on our faces.
Nov 14, 2014
excellent service ...very fast and comprehensive
I reserved a 10x20 unit online and was welcomed the very next morning w paperwork and a smile. The office manager was very knowledgeable and expedient and the entire experience was over before I knew it.
Jun 28, 2014
Very friendly and knowledgeable staff, very clean, office well organized, and nicely secure facility! I am a repeat customer, and will be again in the future for my storage needs!
May 19, 2014
Very helpful service and very clean facilities
The staff was great! I showed up and they handled the paperwork promptly. There was some confusion on my part, even some forgetfulness, but they went out of their way to make sure nothing was stalled.
May 05, 2014
The Storage area was clean and convenient. Lisa the manager was terrific. Not only did I get a good storage unit, I had a great time doing it.
Feb 04, 2014
Great customer service and convenient facility
Jan 05, 2014
This is my second time using Sparefoot. Seamless excellent service & handoff to your storage unit park.
You save lots of time by using Sparefoot and not having to call all tof the storage parks in your area. They help you find the best place or places and then it's a seamless handoff to the actual park. There are no changes to the inital special rate. Your storage park contacts you right away, so then you have two places giving you support right up to your move-in date. I have recommended Sparefoot to others and will continue to do so.
Dec 10, 2013
Dec 03, 2013
Oct 31, 2013
Tiffany was great but since 10/19 I have left 4 messages and sent 3 emails asking for the rate page she showed me, the one that shows how rates go up after a certain number of months. Also I looked at your website again and see nothing is mentioned about the mandatory $9 insurance. That should be more clearly explained.
Oct 15, 2013
Very nice experinece
Oct 02, 2013
Very good experience. Well helped.
Aug 08, 2013
It was quick, easy, convenient, and gave me peace of mind. I feel my belongings stored in the storage unit are safe and secure, and I was very pleased with the experience as a whole.
Aug 01, 2013
Falicia was very friendly and helpful, made filling out paperwork a somewhat fun experience. I wish I'd had some more information before-hand, like the fact that you're supposed to have your own lock, but besides that it was a good first experience with a storage facility.
Jul 31, 2013
Lady was very nice. I was not happy that even though I rented for a month, I had to rent the rest of the previous month and then the entire next month.
Jul 31, 2013
Very helpful staff and a very good deal
Jul 26, 2013
Excellent customer service and security.
Excellent customer service and is very secure. Easy to get to for campus storage. But I thought I was only paying for a month. Had to pay for all of August even though I was there for only 2 1/2 weeks. Didn't explain beforehand that it ran from the 1st to the 31st.
Jul 25, 2013
Jul 21, 2013
Overall, it was good but we only needed the storage unit for two weeks, between leases in the campus area. We moved in, in late July, which was prorated, but had to pay for all of August, which WAS NOT explained when we reserved over the phone. Only when we were there to sign the paperwork and it was too late to find something else, did we find this out.
Jul 18, 2013
so far so good!
Jul 11, 2013
Rodger wants you to be a farmhand!
great customer service Rodger wants you to be a farmhand!
Jun 21, 2013
Helpful and Courteous staff
I am very impressed with the very friendly and helpful sstaff. The facility is clean and the move in was quick and easy. Would definitely use them again
Jun 18, 2013
Allan G Borg
May 14, 2013
Very courteous and helpful employee
I am very impressed with the professional treatment and explanation of how the facility operates. Also am impressed that the police department makes routine rounds through the storage grounds.
May 13, 2013
Out to lunch
I was extremely disappointed to find nobody there when I arrived at 12:20 and then saw "back at 1:00" sign on the door. Sat 40 minutes in my hourly rental truck. The mandatory $9 per month insurance charge should be disclosed up front - price was misleading.
May 09, 2013
Quick and easy move in with friendly service. Good facility.
May 09, 2013
I'm sure we would have been out much faster but lots of students renting due to OSU dorms shutting down for the term. They tried to be as helpful as they could given how many of us were waiting. Overall, very nice and helpful getting us started
Apr 30, 2013
I found an internet rate however once I filled out the paper work at the facility, they had to charge me $9 more a month for insurance because the unit we rented was near the railroad tracks. We did not have the option to waive the insurance. This should have been disclosed up front.
Apr 27, 2013
Lisa is very friendly, helpful, thorough and efficient. Renting the unit was painless. Monthly fee is a good value.
Feb 20, 2013
I rented a space for a month, only used it for 3 days, then moved everything out and notified them of my departure within the month.
Soon after, I received emails from them asking me to take a survey to tell them about my experience. I assumed everything was done, but 4 months later I got a notice from the collection agency saying I owed ~$170.
I made some calls and finally figured out that I needed to write them a letter, however, when I had first called to notify them of my departure, nothing was said about this and I thought everything was okay.
It's unfortunate that a miscommunication (probably on both of our parts) could leave a damaging mark on my credit.
It also would have been nice to receive at least one type of notification to tell me I was racking up late fees with rent, especially since my space was empty and unlocked the entire time (which on the receipt it states in the moveout section: If we find your space unlocked and vacant, we may assume you have moved out and rent the space to someone else).
Other than that, everyone was very nice to me on the phone while I was trying to resolve this.
Suggestion for future customers: Actually go into the store and make sure they take your name out of the system. If you're not going to do this or think you might forget to, you might want to look for another storage place, but don't say you haven't been warned of the possible consequences.
Nov 29, 2012
Lisa was very helpful to me! She provided excellent customer service and I really appreciate her help.
Aug 01, 2012
Jul 28, 2012
Fast, helpful and friendly
It took less than 15 minutes from leaving my vehicle to being back in my vehicle. Everything was ready, the Manager could not have been helpful, The unit was clean, accessible, everything was explained, mt questions given clear and straight forward answers
Jul 23, 2012
we were very pleased with the service and friendliness of the staff. the unit was clean and the paperwork was minimal. reserving online was simple and easy. best value for your dollar.
Jul 02, 2012
Overall, a good storage place at fair price
Every storage place has two locks.You are required to buy atleast one lock from the owner of the facility and the least expensive lock from the owner worths $9.99.This is somewhat unfair.It would have been good if the tenant could buy both locks at his own.
Jun 06, 2012
Reasonable pricing, great staff, well kept facility. Overall good experience
Feb 15, 2012
Cooke rd was the best pricing in clintonville and very nice people working in that office
Feb 14, 2012
Really enjoy the ladies in the office at cooke rd they are very nice and very helpful