Diane
Mar 15, 2024
Worst storage facility I've ever dealt with!
When filling out the reservation form I declined insurance because I already have it. It said to show proof of insurance at check-in. I went during business hours and there was an open sign on the door but it was locked. A note said to call, but no one answered the phone. I was told today I'm being charged $33 for insurance and that I should have emailed it since the door was locked. Nowhere does it say to email proof of insurance. Even though I can show proof that I had insurance before I moved in, they refuse to waive the fee. Not MY fault they can't be reached during business hours. None of the emails I received showed the gate code, just the lock code and unit number, so I had to jump through major hoops with their call center to get it while I was paying my movers to wait. They also sent me an email on the day I was scheduled to move in that I owed $75 because 48 hours had elapsed since my move-in date and I failed to turn in the lock. They grudgingly admitted they made a mistake with the date. Very rude and unprofessional. Take my word for it...go elsewhere.
Recommended: No
Diane Basinet
Mar 09, 2024
Too difficult to get ahold of office
I got an email with my lock code and storage unit number. There was no gate code in any of the confirmation emails I got. When I arrived at the facility the sign said open but the door was locked. Followed the instructions and called the number it said. There was no answer. After waiting, I talked to someone at a call center who made me give them everything I had already given and had to repeat several times because they didn't understand me. I finally got the gate code but they neglected to tell me you had to enter some other digits besides the number so I had to call back. All this is happening when I'm paying 2 people by the hour to wait. Also, I received an email on my confirmed move-in date that I was being charged for removing the lock and putting on another one since I left the unit unsecured and my 48 hour deadline had passed. It turns out they made a mistake by going by the date I signed my lease and paid online. It was very clean but I deducted because the restrooms were locked and the water fountains didn't work. All in all, comparing it to the storage facility I moved from, I'm disappointed so far.
Recommended: Yes
James Ward
Mar 06, 2024
Nice and easy access.
Clean and well maintained facility.
Recommended: Yes
Edmond
Dec 03, 2023
Very clean facilities. Love the security service there.
Very Satisfied with this facility and area. Online registration is available and I fully recommend using it.
Recommended: Yes
Clarissa Coney
Nov 18, 2023
Customer service was second to none!
She was very helpful! Her customer service was superb!
Recommended: Yes
Brad
Aug 03, 2023
Takes Advantage of Customers
The online website that you pay on was down, and I was out of town with no cell phone coverage so was unable to call in and pay, and was charged a late fee. When I got back in town I called in asking to have them waive the late fee so I could pay, and they said the manager had to approve, and they would have to check with her. I probably called 7-8 times and visited in person, but the manager never called back and they just kept adding fees. I suspect this is part of their business model. Everyone I actually spoke with was nice, but insisted they weren't allowed to do anything without management approval, and indicated they were leaving emails/written messages for the manager, but told me she just didn't call people back. Very disappointed and wouldn't ever use them again.
Recommended: No
Curtis
Jul 10, 2023
Great facility
I have no complaints and the customer service is good thus far
Recommended: Yes
Chasity L. Jones
May 31, 2023
One of the best customer service experiences I've had.
I was in the market for an affordable storage unit and I needed it ASAP! I was able to start the process online and was able to finish it in the store. The process was easy and my agent was extremely helpful and very, very nice. I would most definitely recommend this storage facility to others!
Recommended: Yes
Lynn M
May 15, 2023
Very clean
I wasn't expecting it to be so spacious. It was very clean. Just that I needed
Recommended: Yes
Dawn Aleta Drawdy
May 08, 2023
Busy Day
It was a busy early afternoon, but it all went smoothly. It would be greatly appreciated if you would explain on your website the need for insurance and a personal lock. The manager was Wonderful amid an especially stressful day‼️🌸
Recommended: Yes
Tyrishia Thomas
Apr 26, 2023
Midgard Self Storage
Carlos was exceptional provided check in remotely, fast, and easy! I would definitely recommend.
Recommended: Yes
June Smith
Apr 23, 2023
Fantastic customer service
I highly recommend Midgard Self Storage in Columbia. The two ladies with whom I interacted, Doris and Madison, were responsive and helpful. They worked to help me find the best unit and the best price for what I needed. They didn't just answer my questions, they went above and beyond and offered information and were willing to walk to a number of units with me. Thank you for making my moving items into a storage unit go so smoothly.
Recommended: Yes
Anita
Dec 23, 2022
Great place
Awesome facilities will definitely recommend
Recommended: Yes
Melissa C.T.
Dec 03, 2022
Great experience!
Check in was quick. Rep was very nice and explained everything! Had a little hiccup with the gait but was addressed immediately. No problems so far!
Recommended: Yes
William Dunton
Oct 11, 2022
Rough start
Spots are a little smaller than advertised. Midgard on Atlas Rd had ample space for parking. Needed to get to my truck the first Monday after renting and a Uhaul truck was blocking the gate. Called to see if it could be moved. There was no reply back from the customer service line.
Recommended: No
Theresa S
Sep 10, 2022
Great experience
Everything went well. There was no issues.
Recommended: Yes
S Heyward
Aug 02, 2022
Storage
Staff made move in Easy ,& I was able to get a unit the day I reach out to them
Recommended: Yes
Tanika Jarrell
Jul 03, 2022
Good job рџ‘Џ
Great customer service and very informative
Recommended: Yes
Tanisha
Jun 29, 2022
Good size for the price
Would recommend to a friend Or family
Recommended: Yes
Dian Thompson
Apr 20, 2022
Perfect size unit and price with easy move in.
Great staff! A little complication with my reservation but it got resolved. Drive up move in is perfect. The size and price of my unit was exactly what I was looking for.
Recommended: Yes
Ruby Capers
Feb 28, 2022
Good as can be
Clean and very prices rights for all who visits.
Recommended: Yes
Nathaly Nash
Dec 20, 2021
Manager lies to get more money from customers
I went to the office and told them my bill was incorrect for the first month and the manager looked me right in my face and said the bill was correct and I would not get a $15 move on fee because I moved in Nov. as if we didn’t have a conversation the week prior when I was moving in when she told me how much I would be paying. I called corporate and they support lies so I will be moving my stuff after these 30 days are over. I have also reported them to JAG to make sure no other Soldier gets scammed by this company.
Recommended: No
Aujenette T Charles
Dec 10, 2021
Awesome
The check in was great I didn’t fully understand the deals but the CSR was very helpful and got me in the right unit for the right price.
Recommended: Yes
JOSEPH
Nov 26, 2021
Good Service
Very helpful in choosing the right space
Recommended: Yes
Erin Miller
Jul 29, 2021
Great service, wonderful staff and very clean facility!
This was my first time renting storage units and I couldn't have asked for a better experience. The ladies at the front desk were very friendly and knowledgeable, everything was thoroughly explained and the process was made very easy. The facility is spotless and I felt very safe securing my belongings there. The staff is also exceedingly understanding; on move-in day I borrowed a dolly and it was accidentally locked inside my unit! The lady I checked in with gave me a call about the missing dolly the following Monday and they let me return it to the office on my lunch break the next day--without even charging me for the mistake! I highly recommend this facility.
Recommended: Yes
Fadlo dib
May 19, 2021
Nce and clean
The place is very clean and nice
Recommended: Yes
TJ Harper
May 01, 2021
Great facility, reasonable prices.
Very clean facility. The rep behind the desk was very nice and helpful. Prices are extremely reasonable. Couldn’t believe I found a climate controlled unit for the price they were offering.
Recommended: Yes
Brooklin Witham
Apr 26, 2021
Move in
Easy, quick and affordable and the staff was knowledgeable.
Recommended: Yes
dv
Apr 01, 2021
Nice storage facility and very helpful staff.
This is a nice storage facility. The woman working behind the desk was very helpful and nice and created a positive rental experience.
Recommended: Yes
Andrew
Feb 01, 2021
Easy Move In
Great staff and clean facilities
Recommended: Yes
Ashlyn Yount
Jan 29, 2021
Amazing facility! Clean and Honest!
The front desk lady was the best! She took her time getting me registered and addressed any questions I had. She went through the entire contract with me and made everything so clear. Very clean and very helpful! Thank you!
Recommended: Yes
Alexis Booker
Jan 28, 2021
Amazing is a understatement
Great Customer Service, very friendly, and helpful.
Recommended: Yes
Martaiya Valentine
Jan 22, 2021
Easy to handle
Amazing customer service very friendly and helpful
Recommended: Yes
Jason McGeathy
Jan 19, 2021
Good place to store my belongings!!!
Customer service is great and nice clean and accessable access!!!
Recommended: Yes
Tee McDaniel
Dec 29, 2020
Smooth in processing
Moving in was a breeze. IтАЩve never had such a smoother experience stress free and accurate pricing. All paper signing was done electronically so it saved alot of time and my patience were not affected. Customer service was great! IтАЩll def refer people to this storage facility. And it was clean!!! Keep up the good workЁЯШБ
Recommended: Yes
Mike
Dec 07, 2020
?????
The employee that helped us was amazing. The grounds are kept clean. There was hidden fees like insurance, why not just add it to the price if ots a mandatory thing?? All in all a descent spot.
Recommended: Yes
Micah
Aug 01, 2020
Great service
Pricing was great and the on site representative was thorough and quick.
Recommended: Yes
Sheldon
Jul 16, 2019
Great and easy
Best place to have 24hr access
Recommended: Yes
