Jessica Van Alstyne
Aug 29, 2022
Staff was helpful and friendly
Sep 24, 2021
Went over everything I needed to know. Great services
Sep 15, 2021
Commotrina Hunter showed impeccable customer service care.
I like to thank Life Storage for hiring Commotrina Hunter Associate Store Manager she has impeccable customer service skills. I have been with Life storage for Two years was looking for a climax control unit bigger than the one I had. Commotrina was very helpful in helping me with my transfer. I immediately set up a direct payment to make sure you get your money on time.
Aug 03, 2021
great clean unit and wonderful customer service
May 17, 2021
Great customer service
Great customer service from the phone and in person..Everyone was amazing!
Feb 24, 2021
Great Great Great Great Great
Jul 17, 2020
Chad was very helpful throughout the whole process.g.
staff is helpful and knowledgeable.
Jun 04, 2020
Strong and secure.
Chad the store manager has always been professional and courteous at his job. I would highly recommend this store to anyone needing storage for their valuable possessions!!
May 28, 2020
Confirmed but not available
The original facility looks extremely nice and is very clean. The site manager was very nice and accommodating. I reserved a parking site at the Garners Ferry location, received a confirmation number and called the site as prescribed. When I arrived, the Manger told me that he did not have a parking site for my camper and asked if anyone called me to inform me of such. The Manager referred me to a different location that was totally different at the same agreed rental fee but that location is extremely old and I had to park on grass/weeds (not satisfied but I had no choice). I operated with the understanding of "confirmation" of the agreed rental site and price. I do understand that the Manager did his best to assist me (nice guy) but I am disappointed with the older location on Atlas Road. Please note that my rating is for the Atlas Road location parking only and not for the Garners Ferry Road location which would receive five stars.
Jul 03, 2019
Great place to store your things
Chad was very helpful and friendly from the time I called to the time I moved things in. The place is clean and very secure. The entire process was easy to get through and quick.
Jan 23, 2019
Best pricing for the area and super accommodating!
Customer service is great! Took a minute to locate the place, however once I was there everything moved quickly! Everything seems organized and clean and the man that helped me apply and pay was personable and seemed to take my safety and accessibility into account. This seemed to be one of the best deals in the area and I will definitely recommend to a friend!
Aug 29, 2018
The store manager was extremely friendly and went above and beyond to help me with the storage unit I reserved online. Extremely professional!
Aug 28, 2018
I reserved my storage unit online. They had the exact size I needed. Katherine helped me with my set up once I got there. the customer service was above and beyond. When my 2 yr old wanted my attention and began to cry, she gave him a highlighter and paper to draw on while he waited for me to finish my process. Super fast and friendly.Thanks!!!
Jul 28, 2018
Nice affordable Facility! I would definitely come back
This facility overall is great! I was able to get a unit for a reasonable price and the faculty was very helpful in guiding me with everything.
Jun 11, 2018
Very helpful staff!
Staff at this location have always been kind, courteous and extremely helpful! Definitely beyond other storage units, where the usual response is to direct you to the website. I've never once asked a question or had a situation where individual attention and concern were lacking, and have been rewarded in always doing so!
People working for Life Storage definitely the strongest asset to this location!
Jan 16, 2018
Best price and greatest customer service I've ever received
I will not only keep this unit for my tools but I will recommend it to anyone who is in need of one!
Jul 31, 2015
They are really good but
They are really good but the late fees is a rip off.
May 05, 2015
Everything is satisfactory
Apr 29, 2015
It is a great facility and the employees are very nice
Jan 26, 2015
Day 2 of the Nightmare
I just wanted to thank Brandon for excellent customer service at Uncle Bob's. When I arrived, I felt relieved. My nightmare of trying to get moved was over. I wish I would have known about the trucks though.
Jan 13, 2015
Nov 26, 2014
I was told the storage would fit my items yet it did not had to get another storage some where else.
Aug 05, 2014
I chose this place because I could move my stuff in the same day. The price was higher than the website said because there were several unexpected fees.
Jul 07, 2013
Bate and Add
The storage place seems okay. My problems was the fact that I was told one price, but not informed that in addition to the price online and in person, an additional required monthly insurance fee wil also be added. I am now paying $9 above what was advertised and quoted at Uncle Bobs. The lady that provided my paper work did not tell me about the extra $9 until she had the paper work in front of me... I paid the extra $9 for the insurance (and will have to pay it every month) but I walked away feeling I had been taken.
Feb 05, 2013
Your first impression is always your last impression and the start with Customer Services at any facility. The young man just have the BEST customer services. Great help.
Apr 30, 2012
Fast and Affordable
I am a student at USC Columbia from Louisville Kentucky and I needed to leave some larger items in Columbia over the summer for convenience and through Google search Uncle Bob's was the cheapest and closest thing to campus and when we go there it was really quick to get all signed up and since I was sharing it with a friend it was only $15 a month!
The lady whom got us all signed up etc. was very friendly and knowledgable to her work process which made things run a lot easier!
They don't provide locks for your unit, so make sure you bring a lock with you or have $12 to buy a good one in their office.
The only thing I would have to say negatively is the location of the storage unit... but it is not in such a bad area that the chance of theft is any higher than any other areas. There's a gate to get into the units AND they sell cylinder locks which are supposed to be impossible to break without a chainsaw.
Overall, I would definitely recommend this storage facility!
Aug 07, 2011
Fast and Easy
Booked on-line. Storage folks sent confirmation and an email reminder regarding move it date. Thought pricing was resonable. Unit was clean and overall place was well mantained. Empoyee was knowledgable and friendly. Only negative is the amount of paperwork.....