Public Storage - Colorado Springs - 3725 Parkmoor Village Drive

Great Storage

I loved the ease and convenience of renting at this Public Storage location. I didn't have to go into the office or anything. Thank you.

Recommended: Yes

Great customer service

This facility is not truck and trailer friendly. Very tight turns and weird layout.

Recommended: Yes

Customer service is great

I normally don’t like to do reviews, but the customer service was very kind snd helpful, I totally recommend Public Storage.

Recommended: Yes

Storage done right!

Very helpful, Polite, and reasonable.

Recommended: Yes

Awesome staff

Easy application, awesome staff, fantastic prices, good location for me.

Recommended: Yes

Great facility

Great facility and Angie the manager is amazing

Recommended: Yes

Very friendly

Steve was very friendly. Highly recommend.

Recommended: Yes

poor customer service

i spoke to customer service over the phone. They reserved a unit for me at a great price. When I got to the storage unit they told me I wouldn't be able to fit all of the stuff in that one, it was too small. We upgraded to a bigger one. That now costs more. We got a good deal, the manager told us a a price. We agreed to it. But we weren't told all of the extra add ons that we needed until we ended up needing to checkout and pay. So we needed up spending $200 more than what we were originally quoted for. Just a bad experience.

Recommended: No

Manager on duty was extremely helpful...

Manager on duty was extremely helpful and knowledgeable I recommend this to anybody that needs a storage unit as I gave me a deal on the first month also can't beat the price

Recommended: Yes

Very clean facility

Very clean facility, especially the bathrooms and great customer service! Robert was great showing me around and explaing all the little details and just a great guy to talk to in general!

Recommended: Yes

Great sign up offers and stellar...

Great sign up offers and stellar customer service!

Recommended: Yes

Thoughtful, professional

She was helpful and kind

Recommended: Yes

Leon was very helpful with my storage...

Leon was very helpful with my storage rental. I would recommend this place to others.

Recommended: Yes

very good storage and people change...

very good storage and people change nothing

Recommended: Yes

Very good

Very good, all the way around.

Recommended: Yes

Leon explained everything in detail

Leon explained everything in detail. Felt like the security is a priority and that is important to me. Unit was clean and ready to go.

Recommended: Yes

Angie and tiffany are doing an awesome...

Angie and tiffany are doing an awesome good and everything couldn't be better. Thank you

Recommended: Yes

Loved them always use public storage ...

Loved them always use public storage for storage needs

Recommended: Yes

I had a wonderful experience. Cindy was very attentive to my payments and ensured that I knew everything that was going on. This was a very comforting having all of my items there.

Recommended: Yes

Excellent

Excellent, very easy to work with.

Recommended: Yes

I just got my storage unit! I worked with Angie, and she was AMAZING! She was so helpful and walked me through everything. She was detailed and fast moving. I would definitely recommend this location!!!! Thanks so much!

Recommended: Yes

Angie was a pleasure to meet and she took very good care of my Mother. Professional and a delight to have her set us up with our storage space. Thank you Angie.

Recommended: Yes

Angie at this Public Storage facility was fantastic. She made moving in and moving out so easy. Their rates are very reasonable. The property has always been clean and secure, every time I went to my unit. If I ever return to the area and need storage, I will use this facility again.

Recommended: Yes

I would highly recommend this location! We were showed our unit prior to paying to ensure it would work for us which it did and we ended up fitting all of our stuff in the unit we got. The property manager Angie is a very graceful and lovely woman to work with! Thank you so much for the wonderful service!

Recommended: Yes

I'm very pleased

I'm very pleased with your facilities, but especially with Angie, your manager.She is knowledgeable, very helpful and inspires trust.

Recommended: Yes

Some concerns, but overall satisfied

The general appearance of the facility office was run down. It appeared to be an unused building from the exterior. Inside the merchandise and office was tidy, but bugs filled the windows and the bathroom lacked supplies. The staff, Angie, was efficient and informative. She made sure to inform me of the additional cost of their cylinder lock system ahead of my scheduled appointment. The storage unit I rented was not swept and I as charged $10 for a mattress cover to "create a seal on the bottom of the door". I was not asked if like to buy the cover, it was assumed. I think if it's necessary to use these extra measures the facility needs to be repaired or the mattress cover should be complimentary. Also there was lighting to my unit but is not functional, with apparently no intention to repair it. However the newer doors on the unit glided easily, were simple to use and were in my opinion superior to standard storage doors even though they require a cylinder lock to function. The security of the facility is predicated on their gate system. However, even with the key pad gate, cylinder locks, security cameras and on-site management you are not allowed access to your unit 24 hours (only 6am-9pm). Additionally, you can literally get locked inside at 9:01pm and unless you block the entrance until the gate closes behind you it is extremely easy to enter without a code. Overall I'm satisfied with my rented unit.

Recommended: Yes

I feel safe and secure. Friendly staff

I feel as if my belongings are cared about and secure. The staff treats me as though they care about me, and are willing to help if payment arrangements are needed, or if anything else goes awry.

Recommended: Yes