Aug 05, 2022
The customer service was outstanding,and quick. Very friendly, and very helpful.
Mar 30, 2022
Moved in on Monday. Noticed a couple of holes in the roof showing daylight. No one was in the office, so I emailed; no answer yet. Called on Tuesday morning, left message with service; as of Wednesday there's been no response. Had to tarp the top AND underside of the few things I put in there to ensure they weren't going to be ruined by water from the roof holes. Not happy at all.
Oct 10, 2021
Beth was very helpful, Heidi too
Everything worked out. Thanks Beth & Heidi.
Jul 06, 2021
Amazing and friendly customer service!
Amazing and friendly customer service!
Robert E Kilmer
May 08, 2021
very nice storage place
I dont know what else to say, nice storage place
Jan 24, 2021
Very friendly and efficient service
Very pleased with the whole experience of renting the unit and getting set up for access.
Aug 23, 2019
Great service...thanks George!
Great service, unit is very clean, helpful in answering all questions...gate was a little hard to open at first, but then it worked okay. Need to put a waiting chair in the lobby for people to sit and wait when busy.
Apr 28, 2018
Clean,very helpful and knowledgeable staff
Would recommend this to friends
Feb 04, 2018
Convenient, clean And assessable.
Convenient, clean and assessable unit. Front desk support was friendly and helpful.
Oct 13, 2016
Very satisfying experience
Liz at the front desk was great, she made the checkin process very easy. I highly rcommend this facility.
Sep 07, 2016
Great service and clean
Very clean - friendly service- 24/7 access
May 18, 2016
My unit required sweeping to move into, but the staff was accommodating.
I'm glad my storage unit was available when I needed it.
Feb 04, 2016
So far everything has been just great.. And I would use Keylock Storage Again & Again. It is highly recommended by me.
Feb 02, 2016
The new gal at the front took a long time to get me through the initial paperwork, approximately 1-1.5 hours, due to simply a lack of training. One interruption was involved with another customer. The gal was very pleasant throughout the process but did struggle. The following day, I mentioned it to the other gal in front office, who is apparently her supervisor who said she would continue to provide training to this employee. Otherwise, I am very happy with Keylock and glad I chose them for my storage needs.
Jan 24, 2016
I would recommend my friends to use this ficility.
I would recommend my friends to use this facility. It was close to my house, very clean and the price was right for the size. It was very convenient to book a reservation for the storage unit. It only took a few simple questions to complete the process and the young man that helped me was very polite. Overall I'd have to say this was the best experience I've ever had and making reservation for anything. I hope I don't sound too cornet but I'm so pleased with the quality of the unit and the polite and professional way I was treated. Thanks again.
Signed, Patricia A.
Jan 10, 2016
We had a pleasant experience when going to get our unit at keylock storage
Dec 15, 2015
Very efficient staff
The staff is friendly and efficient
Sep 27, 2015
Easy and clean
The facility is very clean, and simple to get in and out. The staff was very amusing wich made everything move along well.
Sep 23, 2015
Good storage, decent prices, nice discounts and promos
Professional customer service, lots of paperwork!
Sep 15, 2015
Great customer service
Sarah was very kind and went over policies and took her time answering all my questions. Perfect location to store my junk.
Jun 24, 2015
fast and accurate detailed friendly service
Very efficient friendly service! Will use again in the future and recommend to anyone in need of storage!
Apr 11, 2015
Mar 19, 2015
Everything was as expected. Courteous and very efficient phone staff. Pleasure doing business with you.
Feb 04, 2015
I have all ready recommended to a few friends that I knew were in search of storage. I really love that it is a 24 hour facility. It is the main reason why we chose this particular site and everything has been great so far.
Nov 28, 2014
Best Experience I could have asked for!
While moving to Priest River from CDA, I needed a storage unit for our excess furniture and random household items. After searching online and contacting several storage facilities, I decided to go into Keylock Storage. The staff was absolutely amazing! I signed up that day. Even though a couple other places had quoted slightly lower rates, the cleanliness, location and friendly staff was my deciding factor. I have nothing but praise for this facility and the company as a whole. I would gladly recommend them to anyone and would rent from them again if I ever am in need again of a storage unit.
Nov 20, 2014
Facility worked out great for us
Coming from out of state and driving a big moving truck I had contacted an employee to tell them I was coming and when I would be there, yet when I got there I had to wait along with other unit renters for 30 minutes before this employee opened the gate for us all the time acting like we were all intruding on her day. Heather stepped in and handled the situation and saw that I got a good unit when the one assigned wouldn't work also. She showed great customer service skills and promptly handled everything so we start unloading. I feel confident now having our belongings in this facility.
Nov 20, 2014
Very pleased with this facility and employees
We rented this facility on the phone 2,000 miles away after talking to a other facilities in the same area. Heather at Keylock in Coeur D Alene made me feel confident regarding the facility and that it would work for us. She did not disappoint. My husband found it clean and easy to access with a big 26 ft. truck and Heather went out of her way to make sure the experience was a good one.
May 31, 2014
Heather was exceptionally friendly and made our business transaction go very smooth.
Oct 15, 2013