Steven Hanson
Oct 31, 2023
Easy entry
Took only 2 mina to set up and get it.
Recommended: Yes
Lawrence Traub
Mar 06, 2023
A+++!
A+++++++ Very friendly too!
Thank you
Recommended: Yes
David Evans
Jan 21, 2021
Broken door hinge prevented entry.
The 5' x 10' storage unit was inside. The top hinge on the exterior door was broken, which prevented the door from opening more than one foot. I had to push the hinge unit up to get the door open. This is a very temporary fix. You will need to fix this door.
Recommended: No
Jeff Barber
Mar 17, 2020
Terrific service!
The on site manager John was fantastic help and he went out of his way to accommodate our needs. I will recommend this PS to anyone who asks!
Recommended: Yes
Joshua Ikemire
Mar 13, 2020
Horrible management
It was a cold day today and breezy so i had the door 2/3 of the way closed. I had been there 5 minutes to drop off some items and inventory some of the items in my storage. The manager approached and was very rude demanding that the door be open all the way. He then accused me of just hanging out. I had just arrived therefore i could not be hanging out. Because he was so rude and accusing, i asked him where in my contdact sid it state I had to keep the door open all the way. He stated that he requires it. He then calls the district manager who says the door has to be at least 2/3 of the way open... so which is it? All the way open or 2/3? As I am leaving, he proceeds to threatens to lock me out of my unit and then tells me I can only be there during office hours. I just recently moved in and he has no complaints and no reason to have such hostility towards me. I work in construction and keep my tools in that storage and for the most part, the only times I can be there are outside of office hours. So public storage no longer firs my needs. I also have several friends and family members that i will be telling this too and they will also leave.
Recommended: No
Rowan
Mar 03, 2020
The guy at the desk was super helpful and friendly
The guy at the desk was super helpful and friendly
Recommended: Yes
Michelle
Jan 22, 2020
John was fantastic at explaining in...
John was fantastic at explaining in detail
Recommended: Yes
Richard
Dec 10, 2019
Prompt professional services.
Prompt professional services.
Recommended: Yes
CO Native
Jun 09, 2018
Ok experience
Decent treatment. Wasn't sure what to expect to be honest. Reasonable price for the unit and good location for me is why I chose this storage. I was a little turned off by the "processing fee". I've worked in property management and I know "processing" is just a part of the job for getting customers, nothing out of the ordinary or unusual. So there should not be any extra charge for doing that. Also surprised and turned off by having to pay for using your special lock, not being able to use a lock I already had; can't use yours anywhere else, can't get money back for it when I'm done using the storage. My suggestion is lower your processing fee and either do not charge for your specialized lock or let people get a refund for turning in the lock. Thank you.
Recommended: Yes
Alex
May 30, 2018
Great customer service
Great customer service! Lu was very helpful and considerate! Would recommend to a friend any day!
Recommended: Yes
Adam
May 17, 2018
The manager (Lu) was excellent
The manager (Lu) was excellent! She walked me through every step of the process, was very friendly, and made me feel like she cared about what I needed.
Recommended: Yes
Bradley Cranford
May 19, 2017
Fantastic staff, Lu was very friendly and informative. Thanks Lu!
Recommended: Yes
free fuzzy
May 19, 2017
Have rented here a couple of months, everything was great. Lu made check out easy and she always has a smile!
Recommended: Yes
Jason Edrich
Apr 04, 2017
Quick and easy!
Quick and easy!
Recommended: Yes
Stephanie Pound
Mar 30, 2017
Very nice company. Lu was very helpful!
Recommended: Yes
Kayla
Jan 17, 2017
Helpful and caring
The staff knew what they were doing and were extremely helpful.
Recommended: Yes
MT
Dec 21, 2016
Watch for unadvertised costs
The guy at the office was nice. The facility was fine. The price was good and the hours were great. The thing that really disappointed me was that the advertised price online wasn't the actual cost. There was a lock fee, a 1 time sign up fee and mandatory insurance (which I can cancel nownthat i know my renter's insurance covers my things in storage). It felt shady that all the costs were not listed up front.
Recommended: Yes
Donald Burbank
Nov 29, 2016
Excellent service. Randy was excellent to work with
Great service and clean
Recommended: Yes
michael b
Oct 19, 2016
Dakota and Randy are very compassionate and helpful associates for Public Storage. I live in TX, but was at this facility for the emotional task of removing the contents from a unit containing my late son's belongings. Both gentlemen were very patient and understanding of the gravity of the situation. I commend both of them for their compassion and hope PS realizes they are great representatives for your organization.
Recommended: Yes
No name
Oct 11, 2016
Hidden fees
The $1 for first month rent was actually closer to $80! They don't tell you that you can't use your own lock or that you need insurance when they adversity their rates online. They also prorate on their end but if you want to leave 1/2 way through the month you have to pay for the whole month? Seems like hidden fees to me. Still rented a clean easily accessible unit.
Recommended: Yes
Charity Espina
May 24, 2015
My 1st public storage experience
Chad was awesome in helping me get set up at Lakewood, Colorado units. He was awesome!!!! He was very helpful, gave info and I bought a mattress pad all within an hour!!
Recommended: Yes
Michael Dunn
Feb 16, 2015
Over all service was very good!
I have had nothing but easy days with belongings at public storage! Keep up the good work.
Recommended: Yes
Christine Ellis
Sep 16, 2014
Chad is a great manager!!!
Meeting and working with Chad, the manager at the Public Storage where we rented a unit, was such a pleasant and positive experience. In this day and age of disappearing positive customer service, it was so wonderful to have such a great experience at Public Storage.
Recommended: Yes
