Prime Storage - Clifton

Terrible Custome Service, but pricing is fair

I DO NOT appreciate the service representatives at the Call Center. They are rude, inconsiderate, and borderline disrespectful. When I called on the night of my move in, "Kathleen" was busy trying to "close the sale" herself (telling me the "he" was "not available", when in fact it was a "she", and I found out later on that who I asked for wasn't even there!!!) - instead of transferring me to where I asked her to! I called back to speak to someone else to transfer me to the physical location and got "Yesenia" who informed me that the place was about to close (which is why I called). She seemed to only want to close the sale with me - even after I informed her that I was driving on a very busy highway AND during rush hour traffic!!!! THIS is what happens when people are driven to makes sales because of commission. There was NO respect, only concern about getting my money/closing the sale (and this is NOT an exaggeration). IF it wasn't for the General Manager "Zee", I would not even look in this place's direction - and that's a FACT!!! I'm sorry, but this was Terrible customer service just about all the way around.

Recommended: No

潇摯

Clean secure and climate control place

Recommended: Yes

Easy to get storage

It was very easy to set up. Everyone is very friendly and cooperative. They explain every detail even at times they repeated the important details to make sure you understand them.

Recommended: Yes

Good but could be better

For a storage place they are pretty good. The price could be lower as seen my size unit for at least 30-40 less. What is very annoying is you can’t use the dumpster to throw things away. With the price of renting should have that access. Instead have to put in your car and dispose at a different place which is annoying. Other places allow tenants to use the dumpsters. It’s close to my apartment complex which doesn’t offer storage so I’ve stayed.

Recommended: Yes

Yes, with a Caveat!

I think the price is inflated. The hours of operation is also limiting. The staff is awesome and is really the only saving grace that this storage company has.

Recommended: Yes

Vey nice

Very polite employees, thank you for your help.

Recommended: Yes

Great customer service

Great facility easy access friendly staff

Recommended: Yes

Security to me is a big issue

The only negative thought I have is in pior months before the covid outbreak, I went to the office to pay my bill in person and several times during business hours no body was there!! Door Locked!! Note on door said be back in fifteen minutes or so. Found that very surprising and very inconvenient!

Recommended: Yes

UNPROFESSIONAL SITE MANAGER OR LEAD GUY

The Manager or Lead guy this site has is extremely inappropriate and unprofessional. I went there Saturday 02/27/21 to confirm one of the units (115) of the 3 I had would not be charged. His response was inappropriate as he was upset because I could not remember my ID # to access the facility. He told me next time I visited the site and I did not remember the number he was not going to allow me to enter the facility. I asked what was his problem and why was he being rude -his response was "because this the second time I have to do this for you... if you don't remember the number next time make sure to call your employees so they can tell you the ID # because I will not let you in the building" I have had the UNITS there for over a year and there was certainly no need for his poor lack of leadership to manifest with someone that did not ever give him a hard time. Needless to say, while I did not visit the site to terminate the other 2 units , after his unprofessional tone in speaking to me like that in front of my daughter - I took a walk across the street to Colombia Storage and moved the other 2 UNITS i had with Prime to Colombia Storage thanks to his attitude. As the owner of a company who employs 300 Employees - one of the investments I ensure we do is invest into management training - the "manager" you have on site in Clifton NJ needs Much of it. I was able to speak to District Manager Evan and he assured me it would have been addressed.

Recommended: No

Great place

Great clean place . Front desk is always very helpful .

Recommended: Yes

Space is a little expensive

Accessibility is limited by the hours

Recommended: Yes

Good friendly place.

Good service, friendly staff. No complaints

Recommended: Yes

Not customer focused

1. Zero cell or WiFi reception. I reached out to office and corporate many times and even offered to pay premium for WiFi access. Many people who rent are doing do so for business and having your biz shut down while you use the space is a nightmare. 2. I paid my rent every single month during Covid. Many did not. They received very cushy deals. But for me, someone who paid every month during COVID THEY RAISED MY RENT. I can’t wait to get out. 3. They are charging a colleague a lower price than I am being charged and I have no idea why. The woman at front desk is lovely but really I other than she I don’t have much good to say about the place.

Recommended: No

Pleased.

Pleased with service and personnel.

Recommended: Yes

Clean, quality storage!

Perfect for me to store my items before moving into my dorm after New Years.

Recommended: Yes