Sep 30, 2021
GreatEasy online service no complaints no worries really great with communication when they called to confirm very clean storage unit more space than we really need it just all-around great great great great place
Apr 08, 2021
Great location. Self service assistance at kiosk was very helpful.
Jan 25, 2021
Jerry is very polite and welcoming! The whole experience has been easy and straightforward
Dec 17, 2020
Trying to get to speak with a live...
Trying to get to speak with a live person is difficult. When I did finally speak with the ladies @ 66th location and went in person they were delightful. Unfortunately, when we opened #153 @ 16079 US Hwy 19, we found the ceiling had deteriorated with moisture and mold and pieces of it were falling into our belongings. When I tried to speak with someone about it today just to report it, she told me that she couldn't discuss it with me because it was not my name in the unit, however, when I tried to explain, this unit is for a business and that person is no longer employed with us, she told me she couldn't speak with me, that I would have to get that person to call them. The ladies @ 66th saw my email was the same and I showed them my card with Executive Director on it, they allowed me to make the switch and sent an email to me showing the closing of that unit. Again, I tried to explain that to the lady I spoke with this afternoon, she said we can go round and round about this, but I can't talk with you about it. Horrible customer service.
Dec 10, 2020
Reserved unit was not available
Had to settle for a smaller unit for almost the same cost.
Jun 09, 2020
Jerry was awesome
Jerry was awesome. Very kind and helpful.
Ryan W Castleberry
Jun 03, 2020
Everything I needed and looking for in storage along with good pricing.
Very helpful, maintained and respected social distancing along with a face mask, easy to work with, informative and fairly priced.
May 04, 2020
your folks helped us get a good rate...
your folks helped us get a good rate and the proper storage for our needs.
Apr 19, 2020
Very friendly people
Very friendly people, help with any problems u may have..
Nina Dela Rosa
Feb 04, 2020
Great service! The manager was very nice and helpful. Highly recommend. Thank you
Jan 31, 2020
jerry was very professional and thoughtful.
Apr 24, 2019
Everything was handled great except the...
Everything was handled great except the person from customer service gave me the wrong price for the special that was going on. It was ok as i had the money to pay the extra amount. Everything else was fantastic including the price per month-which I was told the correct amount about the monthly cost.
Mar 15, 2019
So far excellent
So far excellent. Only been there one time and lady was very helpful and pleasant. Got the size unit we wanted and a decent price
Apr 17, 2018
The price was reasonable and we were...
The price was reasonable and we were drawn in by the low introductory rate but we don't think we'll stay. There was a lot of confusion with the computer sywere being down. We spent an entire morning trying to get a unit. The manager was sweet, apologetic and was doing this to the best with what she has. That is an old run down facility with a fresh coat of paint . Doors were warped and twisted and outside doors would not close completely. I don't trust the climate controls. As it gets warmer, I can't see how they will control humidity. Ou in its walls were busted had holes in it and missing drywall. This place needs serious rehab at all levels
Feb 26, 2018
Awesome customer service
Awesome customer service. Very nice and pleasant visit I had.
Nov 14, 2017
Very helpful. Made it easy
Sep 08, 2017
All Businesses need people like Rosa, very kind hearted and there for her customers she goes out of her way to make sure all is taken care of. Recommend this location 100%.
Sep 02, 2017
The representative on site the day I stopped by her name is Rosa was courteous and thoughtful and she really made every effort to make sure that all questions and issues were addressed on that first day.
Jul 10, 2017
Great service, clean areas.
Jul 06, 2017
I am a 27 year veteran, 100% disabled and Rosa is the most friendly, professional, knowledgeable and helpful individual, as far as customer service I have came across in the last 2 years since my medical retirement. She went above and beyond to help me and get everything organized. The properties are extremely well kept, clean and organized. The best part of this storage facility is the customer service Rosa provides. Rosa should be commended for her outstanding service. Extremely impressed. The whole property as well as the units are extremely secure, and clean. Well organized facility. Thank you Rosa and Public Storage. Highly Recommend property # 52103
Jul 04, 2017
Rosa was incredibly sweet and helpful as well as efficient and knowledgeable. When showing me the unit she had reserved for me, the door rolled up too far and we had troubles pulling the door back down. Rosa got on her golf cart, retrieved a large metal tool, and quickly fixed the catch on the door so it could be closed and secured. She is very resourceful and knows how to get things done!!! She assured me that rounds are made several times a day to check locks. When i arrived to the facility Saturday afternoon with a low cell phone battery, the gentleman in the office allowed me to leave my phone in the office to charge which made me feel valued as a customer. I highly recommend this location.
May 30, 2017
My experience went well
My experience went well. They were very friendly and helpful.
Apr 18, 2017
Very friendly staff
Very friendly staff, units are nice, reasonably priced and they have good 1st month deals.
Mar 20, 2017
One of the best storage facilities I have ever used. The staff is so helpful that there is not a star level to rate that high. They are proactive on all levels of customer service. Helping me avoid late fees. Helping me with best unit for my stuff. Helping me with online setup of my account. The list goes on. I highly recommend this site bc they look after you and your belongings to utmost levels.
Mar 15, 2017
Public Storage 2 Thumbs Up
awesome customer service..good hours
Jan 25, 2017
Very smooth move in,
Very smooth move in,
Dec 21, 2016
Generally good service, occasionally it would be nice to get into the unit later than 9pm.
Sep 21, 2016
24 how access would be better
Staff was great but I would have preferred 24 hour access
Jun 07, 2016
Was in a bind to get this done and keep moving; took 30 mins to get signed up!
The attendant was very nice and courteous but it took about a half hour to process paperwork (sign, sign, sign here, etc.) and finally get back to my unit to start storing my stuff during my move
Apr 03, 2016
Public Storage is Awesome very friendly and met my every needs.
When we called public storage we were surprised at how we received a call from the property manager introducing herself. She kept me updated if anything changed. Not to mention she went above and beyond to help us out. Thanks Donna at the Tri-City Public Storage YOU ROCK!
Aug 21, 2014
I checked on a few companies before going to public storage and they had the best offer on prices for what I was looking for in the way of storage units. the storage unit where I am at is very neat and clean. I have no complaints and the personal are very helpful and friendly.
Aug 13, 2014
I love public storage!
Very happy with the friendly people who run this facility and prices are good.