Jun 22, 2019
Front desk was super helpful and got in signed up quickly. Forks were already printed out and ready when I arrived and I got a tour before committing which was nice. Thanks Thomas!
Jun 01, 2019
Very easy process
It was a very easy registration and move in process. Very helpful staff, too!
Dec 18, 2018
Quick and helpful
Moving in was a quick and simple process. The person who helped us with paperwork was very friendly!
Sep 23, 2018
Lots of parking
I picked this storage facility because of climate control, availability of units I needed, location, lots of parking, excellent customer service, and pricing. It doesnât have the easiest elevators to use but the loading area makes up for that. The old wood floor in my two units were unfortunately filthy. One thing that would be helpful is to have a few of those hard plastic two tiered carts because the metal flat bed carts are difficult to maneuver in some of the tight turns in the hallways. Still and all, Iâd recommend this storage facility.
Sep 19, 2018
Easy and nice
Really helpful customer service, answered all our questions. The units looked clean and it was climate controlled. The security seemed really good, you have to enter a code to get anywhere in the building
Aug 13, 2018
great place! I would recommend to a friend
Jul 18, 2018
The staff here rocks
This facility may not be new, but it's well-kept and VERY clean. I really was impressed by that. And the staff (Michi) is wonderful -- they know the meaning of customer service.
Jul 12, 2018
They need to manage their elevators better
Convenient, reasonably priced but people leave the doors up on the freight elevators so it's very inefficient if multiple people are moving stuff in and out.
Jul 12, 2018
Love it! Great service and great price
Jun 20, 2018
Amazing customer service!!!
Michi and RD were SO helpful in helping me signup for a unit and showing me around. They took at least 40 minutesto walkme through everything and make sure I was getting the best unit possible at the lowest price. Thank you!!!
May 10, 2018
Easy and inexpensive
It was really easy to move in and was less expensive than most places in the area. Was very happy all around
Jan 26, 2018
Quick and Easy!
It was quick and easy, staff was very friendly!
Jan 18, 2018
The manager was really nice and she stayed longer to help with my move in. She was very understanding of me running late and I greatly appreciated her. The facility is also clean and reasonably priced.
Dec 05, 2017
Had to take stairs to get to the elevators. Place is a little old/dirty but was able to fit everything in. Easy to unload and plenty of carts.
Jun 19, 2017
The facility is great, but the employees could be better trained
When StorageMart called me to confirm my reservation that I had made through Sparefoot, they neglected to tell me that I needed to come in a pay now to lock in my price and available storage container. They had mentioned that I could "come in any time between that day and the day that I had scheduled to start my reservation." I happened to go in sometime between those two dates and my name wasn't on the list anywhere and was told by a different person that my storage locker hadn't been guaranteed to me as I did not go in and pay for it when I had reserved it. Whoever originally called me didn't give me the information that I needed, so I ended up losing my reservation and the free one month for AAA members that was available via sparefoot. It left me with a bad first impression and I ended up having to pay $10 per month more because my storage option was no longer available and I didn't get the AAA discount. If the employee who originally contacted me had been clearer that I could potentially lose my reservation, I would have come in sooner. The employees on site should be trained better for Sparefoot reservation information to prevent customer dissatisfaction.
May 27, 2017
Friendly staff, clean facility with easy access!
Check in was easy, the staff were friendly and the facility is clean and accessible. I would definitely recommend it!
May 23, 2017
This place has really easy access.
Everything went smoothly! The sell locks too!
May 09, 2017
they were very friendly and helped us with exactly what we need. They work with you and your needs!
May 01, 2017
Fast easy storage in the middle of the city
Took care of all fees , questions and set up over the phone. Took less than 15 min when I walked in I just had to sign my paperwork and I was taken to my unit. Great fast service.
May 01, 2017
Great Location, great price, great staff
This is in a great location, with great prices and a great staff to help you out.
Apr 29, 2017
Great price, helpful staff.
Helpful and friendly staff and plenty of carts to use to get stuff in to your storage locker.
Aug 08, 2016
Nice unit, climate controlled
I like this place, easy to load from a moving truck with a loading dock. Seems very secure.
May 29, 2016
Clean and updated facility with easy access
Overall exactly I'd expect from a storage facility. Well kept and maintained with a nice loading dock and freight elevator. Yard is secured with a nice automatic gate. Pricing was slightly lower than competitors
May 15, 2016
The staff is friendly, courteous and helpful
Just moved in a month ago. Love it.
May 02, 2016
Good choice, fair price and good customer service
I rented a 5'10' storage for my funiture. Facilities are clean and staff helpful. The only thing I can critique is that the elevator situation is a bit old fashoned and not very swift. Overall though i am happy w my choice
Apr 05, 2016
Great location, clean facility.
The pricing is very affordable. It's in a convenient location easily accessible to the expressway. I was very happy with my choice.
Mar 31, 2016
Friendly staff. Huge building. Clean and quiet.
Friendly staff and ginormous building. Easily accessible.
Feb 29, 2016
StorageMart is great!
Everyone was helpful, the location was perfect, and my move was simple. Thanks!
Feb 03, 2016
It was smooth and great. Best storage experience that I have had so far.
Jan 30, 2016
It was quick and comprehensive service!
Wonderful people, although the elevators are complicated, the place is safe and clean.
Dec 21, 2015
not the best.
Flat bed hand trucks are horrible.
Dec 20, 2015
Dec 16, 2015
Very good service at great prices.
Easy check in . Everything was as promised.
Oct 17, 2015
Good, pleasant experience
The lady who helped me register in the office was great. The facility is pretty standard, except that the elevators are old school freight elevators. Overall, good experience.
Oct 10, 2015
Everyone was super nice and helpful
The process was easy and the staff was helpful.
Sep 29, 2015
Friendly, easy, clean, fair prices
Easy to set up my reservation on the same day as move in. The office has any supplies you or movers could need to facilitate moving in. Clean facilities. Climate control. Friendly staff.
Sep 08, 2015
Amazing facility and staff!
The facility is clean and well-maintained, the front office staff are super friendly and efficient. Easy in, easy out with excellent security measures. Rates are very competitive. Love it!
Aug 27, 2015
Clean, efficient, easy access, and friendly staff
This storage facility is huge! I had no problems moving in my items, and appreciated the customer service very much. Also the location and unit pricing trumped the other storage companies I researched in the city of Chicago. would highly recommend!
Aug 24, 2015
Really nice, I have recommended it to few friends as well since I know they are moving as well.
Aug 04, 2015
great experience so far
They were very helpful and understanding. Easy access to the storage. Great price for a large storage. I recommend going to this location. They also sell moving supplies and locks for the storage.
Jul 28, 2015
So Far So Good
Aside from the fact that I haven't actually seen the unit, my husband has and says the place is clean and good location. We have had our entire house pretty much stored there for about 4 months since moving out of state and the movers said it was easy to move into and an entire 1 bedroom apartment fit into a 10x10 which is great. (Think tetris style storage). I would recommend this facility to a friend for sure. As long as everything is as smooth during the move out as was the move in!
Jul 27, 2015
Cheap storage and just what I needed
StorageMart is very cheap (it cost me about $56 for a month there) and they were clear with the cost from the get-go. No hidden fees/taxes, I paid online and nothing was due upon move-in. Employee was nice and checked me in pretty quickly.
The only thing is that only one of the two elevators was working and if there are other people moving stuff in and out, you often wait a long time for the elevators and sometimes have to take the stairs to go up and see what's up. That made my move-in a bit slower than I wanted to but overall my experience was pretty positive.
Jul 15, 2015
Great service and nice facilities
Jun 29, 2015
Relatively easy to get items in and out
Jun 28, 2015
The guy who signed us up was very helpful. Signing up was very easy and the best deal in town for all-climate storage!
Jun 15, 2015
Convenient 24 hour access
Secure, clean and convenient. I'd recommend it.
Jun 12, 2015
Friendly and helpful staff!
Everything was really easy thanks to the staff who made sure you know how to do everything. Storage unit was a little dirty but everything else was great.
Jun 08, 2015
Wonderful and friendly service
I had a very pleasant experience at Storage Mart. Prior to even arriving I received a phone call from the manager to review the process of renting a storage space and additionally called me back to let me know what I would do if I moved in after the normal business hours.
Jun 04, 2015
fair for clients
I think pretty nice for rent storage .Should have more equipment and evaluators. others thing is good.
May 31, 2015
The staff was extremely efficient and friendly. They were accommodating to our needs. Helped us get everything that we needed in order to make our move transition enjoyable.
May 20, 2015
Fast, smooth process! Convenient location and the manager on duty was really friendly!
May 14, 2015
May 09, 2015
It seemed good he was upfront about cost and helpfuk
May 06, 2015
Rented a 5/7 space and really liked it
Great customer service! They stayed extra hours on Sunday to help me move in and store my stuff!
Mar 30, 2015
Just moved in. everyone seems nice
Jan 20, 2015
Leaps and bounds above the rest!
Especially Public Storage!
Jan 17, 2015
Sep 28, 2014
Everyone is very helpful and kind.
Aug 20, 2014
Jun 09, 2014
Good experience due to good leadership by Manager Adam
Moved in to Storage Mart in Chicago prior to moving to Denver, Colorado on 6/6/14. Wish Storage Mart had locations in Denver??? Thanks for a positive experience!!! Oh and fyi for Adam the Redline is @ North & Clybourn!
Jun 02, 2014
May 24, 2014
Every thing went great other than elevator availability was a bit of a issue.
May 03, 2014
Mar 04, 2014
Jan 18, 2014
Truck rental service is not available
I reserved and paid for a storage locker through a phone conversation with the clear understanding that a free rental truck would be available the next day at 10:00 am. Several hours later I received a phone call from a different employee that the free truck was reserved for the entire day. The customer service representative was unhelpful, but after talking to management offered to refer us to a truck rental facility where we would pay the charges. We asked for a refund. Management then called and offered a $40 credit towards a moving truck, and directed us to a uhaul branch that was closed on Sundays. We reserved a truck from a different facility. If we can find a different storage facility in the next 12 hours we are going elsewhere.
Jan 18, 2014
I injured my hand very badly due being inside the elevator and trying to close the elevator door using the only strap available to close the door which was located on the outside of the door. When I pulled the strap my hand was crushed between the two doors. I filed an accident report while my hand was bleeding and swelling in front of the person behind the desk and he could not have been any less interested in how injured I was.
Dec 19, 2013
Dec 17, 2013
Dec 03, 2013
Overall a great experience. I had an issue with the after hours access i requested on my move in day but fortunately another customer helped me and I was able to complete my move in.
Sep 06, 2013
It was great!
Aug 08, 2013
Aug 06, 2013
Pleasant, efficient, quick. friendly and overall positive.
Jul 30, 2013
Great value & convenience
Very easy process.. "reserved" a unit online, got my first month discounted and a free moving truck for the day. Good sized freight elevators and convenient docking area. Definitely the best value for the price.
Jun 27, 2013
Adam was very helpful and accommodating
Jun 11, 2013
This was my first time renting a storage unit so I was a bit anxious. However, the excellent customer service I received from Chad Miller alleviated any concerns I had. From the moment I walked in, I was given a thorough overview of the facility and how things worked. After the tour and overview of security, I felt very comfortable with the process. Also, I was given exactly what I needed for a price that was perfect for my budget. By the time I had finished signing the paperwork, I felt like I was leaving my things with friends not just "some place". Overall, a very positive experience. :)
Jun 11, 2013
Chad was extremely helpful and made this process extremely easy for us. I greatly appreciate the support they gave during a crazy move in day.
Jun 10, 2013
the employees were extremely helpful with getting me set up and returned my phone calls timely. The carts they provided made my move so much easier.
Jun 06, 2013
Everything about the experience was hassle-free and fantastic. Especially the customer service. I can't thank them enough for making it such a painless and even pleasant experience. The fact that customers are afforded the use of dollies and a truck is unbeatable, and the employees went out of their way to make sure we were able to take advantage of those benefits. I would recommend this facility to anyone looking for storage.
Jun 06, 2013
We got a little lost it was so huge! Glad we decided on this place, really making our moving situation easier.
Jun 04, 2013
I actually couldn't believe the quality I was getting the price. I kind of thought it was an online scam at first. I was pleasantly surprised when everything worked out exactly how I had planned in terms of moving into the unit.
Jun 01, 2013
May 27, 2013
Clean, secure, and friendly
The location is very convenient. The space is clean and secure, and the staff is very friendly and helpful. Great overall
May 21, 2013
I had a great experience getting set up and moving in. The truck rental was extremely convenient and I feel very comfortable using this facility to store my valuables.
May 09, 2013
May 02, 2013
Chad was very helpful.
Apr 30, 2013
Apr 29, 2013
Completely painless. Move in was easy and quick. Customer service was great.
Apr 16, 2013
It was the least stressful rental in my lifetime, and I have moved 7 times in the past 12 years.
Apr 11, 2013
Apr 03, 2013
It was great! Efficient and extremely informative.
Apr 03, 2013
Very nice professional staff
Apr 02, 2013
Great space, very accommodating, very nice
Mar 05, 2013
Mar 05, 2013
It was great, Chad and Joe made it really smooth.
Nov 09, 2012
It was a very pleasant move made easy by the helpful staff.
Sep 14, 2012
Good location, secure, access at anytime
Great location, easy 24hour access, convenient and not a high traffic area. Very secure.
Sep 09, 2012
Friendly staff, nice facility
This is a nice, clean facility with very friendly employees. Their specials seem to go by calendar month, which can awfully quickly come down to nothing, depending on when you move in. In my case it was still a good value, suited my needs for short term storage, and was overall a much nicer experience than i had anticipated. Move-in is very easy via a loading dock and available carts. Store your stuff there!
Sep 05, 2012
Safe, secure, convenient...but a bit pricey
StorageMart is convenient and the staff was helpful for the most part. However, their "online special" was misleading. It stated that the first two months were 99% off, yet this applied to the first two calendar months, NOT the first two full months. I rented my unit the last week of August and even though there were only a few days left in that month, they included THAT as my first month at 99% off. Therefore I really only got one month for 99% off.
Aug 14, 2012
Very Helpful Staff
Jul 31, 2012
Better than I could have hoped for.
The employees were very knowledgeable of every aspect of the facility AND even helped me move some of my stuff! As unpleasant as moving can be, the whole experience went smoothly and efficiently.
Jul 31, 2012
Kind and knowledgable staff. price was good, but the pro-rated amount was steep.
Jul 30, 2012
Simple and Fast Storage and Access
The facility made moving stuff in and out simple and fast. The staff was very friendly and helpful explaining the processes, charges, access etc. The only downside is the lift can be locked down easily by movers, which can lead to a wait on occassion.
Jul 24, 2012
This facility and its staff, especially the manager Chad truly define topnotch in every aspect of storage: clean, safe, accessible, and patient (the latter can be necessary when you're involved in the stress of transition). I am so grateful to this group and this site!
Jul 03, 2012
Great Value and Great Location for a Great Price
The property is ideally located just a few minutes from the heart of downtown Chicago. I am able to get to the facilities in about 10 minutes (depending on traffic) from my Lakeshore Drive apartment. The representative was extremely helpful and polite, and put together. He took care of my reservation and paperwork in about 10 minutes, and was very thorough and clear about all the directions. He gave us a good walk-through of the facilities, which are quite nice. The only criticism I would have is that the facilities could use some signs to let you know which direction to go. Navigating around the huge property is a little difficult, although I found my way quite easily one I made about three trips. All in all, I've been extremely happy with Storage Mart as my choice!
Jun 17, 2012
Good price, excellent service and storage space
I could not have been more pleased. The sales manager reached out to me proactively by phone after I made my reservation. Paper work was quick and smooth. By luck or by consideration for my "senior" status I received a locker right next to the elevator. They made it easy for me to avoid the "required" insurance charge by explaining how I could bring in a copy of the declarations page from my homeowner's insurance; in addition covered the high points of the lease with me, including potential unpleasant surprise points. My only complaint is the $20 "administrative fee," which I figure is just away to offset the heavily discounted rate. I'd rather businesses didn't play games like that.