May 26, 2020
Great first time experience in Chicago
I rented the unit to store my sonâs stuff over the summer. The process from finding the location online, called the customer service line with questions, filling out the paperwork and moving in went very well. Once I made my reservation, I received emails to confirm. On the move-in date, the process to see a unit and fill out the paperwork was slow due to Covid restrictions. The staff in the office were very efficient, friendly and responsive. The move in went quickly despite the fact that it was a busy Saturday. I would rent here again.
Mar 14, 2020
Super friendly and helpful staff! Very easy, cheap and straight forward:)
Mar 03, 2020
Pricing & Location canât be beat!
Super friendly and patient staff. Clean and straightforward. Competitive prices.
Sep 30, 2019
Great customer service and wonderful experience here at Self-Storage 1! Highly recommended!
Sep 16, 2019
Basic unit and service, nothing wonderful, but provides us with what we need.
May 18, 2019
Everything was Good, I had a good experience from start to finish
Oct 31, 2018
We moved into self storage 1 on a Saturday and had incredible service. The staff was very professional, funny, and tended to all of our needs, especially the store manager, Colin. They were extremely flexible and organized. The truck they lent us was so extremely helpful and we couldnât have been more grateful for it!
Sep 27, 2018
Quick and Easy!
The customer service at this facility is fantastic. The place is clean, well-maintained and they let us use their moving truck for free! Could not have asked for a better experience.
Aug 30, 2018
Dependable, easy-to-use storage facility
Great experience at Self Storage 1. Clean facility and friendly, professional customer service. Took a lot of the stress out of finding storage space in the city.
Jul 04, 2018
Easy to work with
Everything went smoothly. Price was great.
Jun 11, 2018
Well priced and conveniently located
Sabrina was very helpful in securing my unit. Fast and friendly.
Jun 08, 2018
Great facility! Staff was very friendly and professional
Jun 05, 2018
Great office help!
Great office help. Convenient location.
Jun 03, 2018
Overall very good deal
Great price, free truck on move in
May 22, 2018
No complaints - nice people, easy access, good location.
Everything about this facility met my needs. They allowed me a chance to switch the rental size after viewing them, provided me a tour and access instructions, very good customer service.
May 21, 2018
Friendly staff and solid facilities
Had all I needed for storage purposes and move in - could fit my uhaul van in the garage, asked them for help multiple times, and there were plenty of carts and elevators for quick moving.
May 14, 2018
Great experience moving into this facility!
We worked with a woman at the facility and she was amazing! Took her time helping us and had a great attitude and personality.
May 14, 2018
Excellent facility and really amazing staff.
I highly recommend this storage to others. As we live out of state and are storing our college student's apartment belongings for the summer, we did not know much about storage in Chicago. The manager of this facility, Colin, was very professional and extremely helpful. The facility is very efficient for moving in items, very secure, and extremely clean. Everyone working at this business was so nice. Again, I highly recommend this facility if you have storage needs.
May 14, 2018
Great experience start to finish
Had a fantastic experience with Sparefoot, and Self-Storage 1!
May 02, 2018
Great customer service and competitive price
See my comments at google review.
Apr 29, 2018
Organized and automated facility
The online application, courteous staff, accurate unit sizing and secure building suited my storage needs.
Apr 25, 2018
The staff was very friendly and helpful and did a wonderful job at adjusting/customizing service to fit my needs.
Apr 23, 2018
Great staff. Great amenities. Great value!
Couldnât be happier with this company. Everyone I spoke to on the phone and at the front desk weâre very friendly and helpful...they even suggested a smaller (cheaper) unit once I described what I planned on storing.
The key amenities are all there...security, temperature control (between 55-85 degrees), three unloading spots with carts and elevators, easy to find parking nearby, and the use of a free moving truck for moving stuff in!! (within a ten mile radius)
And with all that said I was expecting a higher rate but was very surprised and happy to see it was significantly lower than other quotes I saw. Was easily a no brainer to store my stuff with them.
Apr 08, 2018
Very convenient, safe, clean and affordable.
The staff is great, the process is quick and access to your unit is exceptional.
Apr 06, 2018
We switched our storage to here because of low prices and good service
Great space with several options to choose from for an affordable price.
Apr 02, 2018
Great price and great customer service
I've been using Self Storage 1 for almost a year and haven't had any issues. The price is very competitive for the area, the facility is clean, and they have early morning/late night access hours which makes it convenient to swing by before or after work. The automatic bill pay is convenient, too.
Apr 02, 2018
Amazing service and value
I pretty much never write reviews, but I have to say, this company is awesome. Even though I'm only giving them $70 a month, you'd think I was their most important customer. I even used their enthusiasm as an example to help our own support reps at my firm! Great company. No reason to look elsewhere.
Mar 28, 2018
I have been a customer since 2013 management has worked with me on the monthly price. This is one of the main reasons I have been a long time customer.
Good service always.
Mar 28, 2018
good value, fair price
good facility, good location, helpful staff
Mar 28, 2018
Great people & great location!
Clean facilities - and a staff that literally will go out of their way to help.
Mar 27, 2018
Great place, they always have deals to keep people coming inn. staff is great and space is pretty efficient.
Mar 27, 2018
No hassle and easiest storage space I've ever used!!
The space was perfect, they got me in and signed up in less than 15 minutes. David was so helpful and explained everything and made this such a simple and painless experience. I HIGHLY recommend this place if you need a storage space, so helpful, fun, and nice.
Mar 27, 2018
Convenient location,excellent customer service and very reasonable pricing!
I was helping my son, who was moving from out-of-town to the LIncoln Park area, find a convenient storage location. Since I myself was out of state, I was particularly pleased with the personal attention we received over the phone to make the whole process go smoothly. Everyone was so helpful, it made us feel like we were in good hands. My son has had absolutely no issues with Self Storage 1-Lincoln Park! GREAT facility!
Mar 27, 2018
Great and secure place to store goods
Very professional and secure storage spot located in the heart of Chicago. Recommend this to anyone looking for a storage space.
Mar 27, 2018
Great Customer Service
The service and professionalism is awesome. Staff is very helpful. Definitely a great value fr the price.
Mar 27, 2018
Great service, very accommodating and reliable.
It was very reasonably priced. I loved the customer service, and Iâm overall very satisfied with my experience at Self Storage. I would recommend to anyone.
Mar 27, 2018
Itâs better than others but prices are so high.
The specials are good but once you are done with the promotional period the prices are so high. There should be specials for people that are current customers.
Sep 11, 2017
Great value for money and good facility
Great value for money and convenient building with elevators
Aug 09, 2017
Clean, appears secure, staff was friendly and helpful, reasonably priced.
Jul 03, 2017
Fantastic customer service!!
The customer service at Self Storage 1 is top notch! I showed up 10 minutes before closing on a Friday to check in to my unit, and the staff members were so kind and patient-- they stayed late to answer my questions and make sure that I was satisfied with the unit. Easily accessible facility-- moving in the contents of a 1 bedroom apartment was much faster than expected. Would definitely recommend!
Sep 20, 2016
Great service & convenient location
I can't recommend Self Storage 1 highly enough - the employees are extremely helpful and personable, and struck me as totally dedicated to getting me exactly what I needed from a storage facility. The location is perfect for those of us living in too-small apartments in Wicker Park or Lincoln Park, and the facility is exceptionally secure.
Aug 29, 2016
So far, it seems like a great place & don't expect that to change. Good staff & options & procedures.
Jul 22, 2016
Super friendly staff and easy procedure to reserve!
Jul 03, 2016
Met our needs and was a fairly simple transaction
The staff was exceptionally helpful, knowledgable and very happy and pleasant. The only issue was that the location that I had initially thought I reserved online was not actually available the unit we ended up having to take was much more inconvenient as far as location.
Jun 18, 2016
Made the moving process easy!
May 24, 2016
I made the right decision by storing here
Great facility and I'm happy with my choice.
May 23, 2016
Excellent Customer Service
Amazed at how courteous and friendly the staff is. They take you step by step in the process and assure you have all you need. They frequently offered drinks and information. The facility is very clean and well layed out. These guys are awesome at customer service!!
May 20, 2016
Sign up process took a lot longer than I expected
Self storage is self storage. Not a lot of ways to stand out. Sign up took a lot longer than I expected. Was a little annoyed that there is a separate, mandatory $8 insurance fee if you don't have proof of home-owner's or renter's insurance. What if I am not storing anything critical and I want to waive the coverage?
May 03, 2016
Friendly staff, a clean environment and a fair price makes this place amazing.
Apr 17, 2016
Great Place! Great Space!
Very friendly staff, safe and secure building.
Apr 10, 2016
I am impressed with the level of friendly, professional customer service. The facility is spotless and well-maintained. Very satisfied with my decision to store my items here.
Mar 29, 2016
Great price, decent location
Friendly staff, provided clear explaination of lease terms.
Mar 26, 2016
Awesome customer experience
Spoke to Giovanni over the phone on Thursday evening and he clearly and patiently answered all of my questions. I was able to move in the next day and I couldn't be happier. The whole process was easy and efficient. Thank you Giovanni for your professionalism and promptness. Would definitively recommend to anyone that lives in the area! #SupportLocalBusiness
Jan 10, 2016
Emilio, Giovanni and Felix made the entire experience enjoyable.
You don't ever really expect to go to a storage fecility and get taken care of but Emilio did just that. Self Storage was clean, secure and professional. My wife and I had a pleasant experience and enjoyed our conversation with all the guys there. We left floored by how easy it was. We will absolutely send others there. Thanks, E, F and G!!
Dec 22, 2015
Haven't used facility yet so I can't revirw
Oct 31, 2015
Everything was great except because of availability I was in the basement. The basement has an odor to it and doesn't have smooth floors. Only complaint, but for the price and convenience it was worth it.
Oct 19, 2015
No problems. Security is tight, which makes the process difficult but I suppose it's for your own protection.
Oct 14, 2015
Perfect - staff is great as is the facility.
So happy I found them. Super easy to drive in and unload. The units are well lit and decently priced. The staff is very helpful.
Oct 13, 2015
The guys at the front desk you're very friendly and knowledgeable. The whole building is clean And secure. There've been many updates since I last rented a unit here.
Sep 14, 2015
Great service! Clean. Good location.
Sep 03, 2015
I was very pleased with the experience. The staff was friendly, the facility was clean and the moving truck was helpful.
Sep 01, 2015
The staff there is great. Very informative and so polite
Aug 30, 2015
Convenient and priced right
So far so good. Only been there short time. The staff was very knowledgable and helpful.
Aug 28, 2015
great place. not sure what else I am supposed to say
Aug 26, 2015
Small storage space
Outstanding customer service! Storage is clean and easy accessible. Pricing is very reasonable. I already recommended to all my friends.
Aug 26, 2015
Great place for short or long-term storage.
Staff was very helpful. They helped me find the size for me. The place is clean, reasonably priced and secure.
Aug 23, 2015
Great customer service. Super friendly staff.
Would absolutely recommend this place. Great staff and great security.
Aug 22, 2015
Staff well trained and helpful in a clean, convenient and secure facility
I was impressed with the professionalism of the staff and the condition of the facility. It's location is very convenient to downtown and the near northside of Chicago.
Aug 05, 2015
Gets the job done.
Aug 02, 2015
They are very professional and very helpful. Their facility is one of the cleanest and well organized I have every been to. They are at a great location and they offer a wide variety of sizes to fit the needs of every person. For a facility that is very secure and climate controlled they are very fairly priced and a great value. One of the best!!!
Jul 30, 2015
Further: this is the place to store your stuff!
They truly mean it when they say their service is exceptional! And their prices are very competitive.
Jul 29, 2015
Jul 28, 2015
Simple check in. Great prices.
Was helped quickly and got the best unit available. The location was clean. The customer service was excellent. Everything was explained to me and i left in time to get to work.
Jul 28, 2015
Great price, friendly staff, clean facility
I called the day before and was able to get my stuff moved in right away. Great service and super affordable!
Jul 26, 2015
Everyone at the Lincoln Park facility was extremely helpful and friendly.
I'm very happy with my choice to rent from the Lincoln Park storage facility. Everyone has been very helpful and the location is extremely clean and secure.
Jul 16, 2015
Easy and helpful
This is my first time renting a storage unit and everyone I worked with was friendly and explained everything I needed to know in detail.
Jul 14, 2015
Affordable, super friendly! Clean!
Super cool guys there, really knowledgeable and accommodating. Showed us the unit before signing anything to make sure it was the right size. Security codes for everything so your stuff is safe! And great affordable pricing!
Jul 10, 2015
Cost-effective and friendly option
When exploring self-storage options, this place caught my eye for its reasonable rates. (Also, it's conveniently located for me.) I found the staff to all be very friendly and helpful, as well.
As a perk, they offer free use of their truck (15' standard box truck) for your move-in within a 20-mile roundtrip, which was very helpful for me. What a great option. (Note: They lend it for move-ins only, not move-outs.)
Overall, very pleased with this place thus far.
Jul 01, 2015
Very Affordable and Easy
The facility easy to use, has plenty of hand carts. Customer service was good. Hours are reasonable. Price was great for short-term storage.
Jun 03, 2015
Excellent customer service.
Jun 01, 2015
Excellent facility and staff! Very easy access and great location.
Self Storage 1 is a great place to keep your belongings. The location on Elston makes it extremely easy to drive trucks in and out of the location. They have convenient access hours and a helpful staff.
May 31, 2015
Great service. As advertised.
Space is great. Really enjoyed the helpful attention the staff gave us.
May 29, 2015
First time experience - and it was amazing
This was my first time moving and finding a storage unit and I couldn't ask for a better facility. The price is incredible, it was close to my house, and he staff was really helpful, supportive and friendly.
The unit is clean, very accessible and looks very safe. Managing your reservation is also very convenient and easy (switched from 5x5 to 5x8).
Definitely recommend this to everyone.
Mar 01, 2015
The staff was great
I could have asked for better treatment by the staff newly issue I had was trying to vacuum the large truck, that was nothing that staff could control. The staff are very helpful and professional
Nov 10, 2014
The most helpful staff I've eer dealt with in a storage facility.