May 11, 2018
Clean, well-maintained, and easy to access
This building is clean, well-maintained, and is easy to access -- while still being secure. Was able to quickly get in, view units, and rent one without any trouble. Only downside? It's not 24 hour access -- it currently closes at 10PM, something to eb aware of. Otherwise, no complaints.
Sep 04, 2017
Close the home, clean,and the price is right. The staff is excellent.
Jul 07, 2017
great overall experience, friendly, affordable,helpful clean and secure
could not have had a better experience with you guys - friendly, affordable,helpful....I will definitely recommend you guys for storage and plan to use again in the future
Jun 27, 2017
Loved it! Great customer service!
Jun 01, 2017
Nice facility but one of the elevators was out of service
Jun 01, 2017
Nice facility but one of the elevators was out of service
Feb 27, 2017
great customer service
Good customer service the best I ever had
Sep 03, 2016
Clean, friendly, and seems safe
Jason, the manager, was extremely friendly and helpful. He went above and beyond to help us move in after our long move. He let us use the back door when the dock was full and stayed late to keep the back open for us. Everything seemed very straightforward and the place looks clean and secure.
Aug 30, 2016
The salesperson was very helpful and courteous. The online reservation was user friendly and easy to use. I would recommend sparefoot storage.
Aug 15, 2016
My unit leaked and they were pretty horrible about it.
I would *strongly* recommend against renting here, because if there is a problem, they're going to be rude, defensive, and cheap, and they're going to do as little as humanly possible to help you fix it.
I put my entire life's possessions in the unit over the summer. I came back after two weeks to pick a few things up, and a pipe running overhead had leaked into my unit, straight onto my kitchen table. When I told the building manager, he was defensive about it, and actually told me off for telling him about it in front of potential customers! (As if they didn't have a right to know.)
They switched me to a different unit two floors down, and offered neither help nor compensation for the fact that I had to move all my stuff by myself that day, which took me over 8 hours since I couldn't get help on short notice. They wouldn't even lend me a second lock so that my stuff would be secure as I went back and forth between the floors. I asked them if they would up my insurance to a better plan, in lieu of any other compensation, and they even refused that. (They refused to do *anything* because "That's what insurance is for," despite the fact that insurance doesn't cover time spent moving units or any other additional costs, only damaged items.)
They claim to never have had an issue with damage in a unit before, but if that's the case, would it have killed them to do *something* to show that they actually care about their tenant? Help me move my dresser, which was an impossible one-person task? Spend ten bucks a month to up my insurance? Even a token gesture would have been something, as compared to the "go-f*ck-yourself" attitude that I got. It makes me thing that issues must be much more common than they claim, if this is how they have to deal with it when they come up.
Jul 29, 2016
Jason was helpful, facility very secure. The only negative is the lack of parking.
Jun 30, 2016
Very communicable and flexible
The pro rated pricing was very useful and the facility was well equipped. Turning into facility a bit difficult due to traffic at times but not bad. The agents I spoke with were very communicable and explained pricing well and worked with our move in time so acess was flexible.
Jun 27, 2016
Great Service for a great price
The representative there was very nice and caring! I really appreciate his thorough explanation in wanting to help me.
May 29, 2016
Outstanding customer service!
I would highly recommend this facility to anyone and everyone. It was the most pleasant and friendly customer service I have experienced in a long time and in a storage facility ever!
May 14, 2016
Safeguard has a great facility. The manager was very nice and informative and above all charismatic! She explained things so well that I didn't have ask any questions. The facility looks very well managed and very clean. The hours and the location is very convenient for me as well as the pricing. I happy to be able to store my stuff there.
Oct 28, 2015
very secure and maybe a bit to strict.
Units are clean and the same as everywhere else, with good security. The only issues are the strict penalty rules and no use of power on the premises . (for extra lighting when in the unit for longer then ten minutes.) Everything else is livable.
Sep 01, 2015
Quick and easy process.
Customer service was awesome. The garage entry was easy. I only wish the smaller units where ground level. It was hard to climb stairs to store boxes overhead.
Aug 12, 2015
Thank you kindly for referring me.
Aug 07, 2015
Clean and easy
The paperwork was done quickly and efficienctly. The unit was easy to find and was very clean. The security seemed up to par and the front desk person helping was very upbeat.
Aug 06, 2015
Great employee who really took the time to make sure they sent me home happy
Aug 04, 2015
great service, fast response, very flexible. Thank you!
Jul 30, 2015
Easy location to find and the customer service was outstanding. Ayesha was thoughtful, gracious and attentive. It was a wonderful experience to have in the mist of moving.
Jul 27, 2015
Ayesha was awesome!
I can't praise this young lady enough. She made the entire process a very pleasant and efficient one. It is so rare today to find someone who takes pride in their work and offers genuine service with a smile.
Jul 26, 2015
Very Clean, Very professional, Very affordable!
The location of Sparefoot was very near to me, with easy access to my storage space and it was very competitive in costs. I actually ended up with one additional rented space due to my additional items I opted to store at Sparefoot.
I was more than pleased with the care and attention given by Brian the manager with my needs and how he was able to meet those needs. That is the kind of attention to details that is needed in today's providers of storage space.
Jul 08, 2015
Great quality place ...friendly staff
Jul 04, 2015
Really 6 stars.
Everything I could ask for, plus, background music playing over the PA system.
Jun 28, 2015
Fantastic customer service from Aisha!
Constance Van Beek
Jun 24, 2015
Exceeded my expectations.
I was very happy with Ayesha, the staff person who helped us with the paperwork, showed us how to use the locks, elevators, etc. Facility is squeaky clean and easily accessible from I-90 Highway. Good rates, very nice storage units, reasonable prices and options. Highly recommended!
Jun 20, 2015
Brian and Iesha were fabulous. You are fortunate to have such fine employees who obviously are dedicated to satisfying your customers. In my opinion, you should consider giving them a raise, or at least a bonus, for their exceptional work.
The only thing that I would take issue with is your policy to only guarantee the cost of the monthly rental for the first six months. I would like the rent to be guaranteed for at least one year, especially since I have rented the most expensive storage space and the cost is hefty. To contemplate that the rent might be raised in six months is unsettling.
Jun 14, 2015
Brian was very friendly, good neighborhood.
May 27, 2015
Staff is awesome. Prices seem high though.
May 10, 2015
Friendly staff, clean, safe and secure building
Great storage option. The staff is extremely friendly and the facility is brand new, so it's clean, well lit, and has a good feel of security -- I have felt safe being there. I like that you're given a fob that you swipe to let you in to the building and even in to the elevators. You buy the lock for the locker, which comes with 3 keys and is super easy to use. Pricing was a lot better than the other options for a 10x10 storage locker and they had the first month special. The office staff was knowledgable and wonderful to interact with. Would definitely recommend!
May 05, 2015
New facility very clean staff is very friendly and helpful
Apr 23, 2015
New facillity, bright and clean, friendly management
iI was moving under very stressful circumstances. The manager was extremely helpful and nice, even washed out my unit herself so it would be all clean when I moved in that evening. Plenty of room for two trucks in the bay, plenty of carts. One drawback: NO PARKING LOT in a neighborhood with not a lot of curbside parking. But the pluses FAR outweigh the minuses. Use the online move-in special.
Apr 23, 2015
Brand new facility, well lit, clean and safe. Glad I found this place to keep our things while we look for a new home
Apr 06, 2015
Very easy to reserve online and move in!!!
Apr 03, 2015
Ayesha was friendly and helpful. She was thoughtful too.This have made the whole process stressless and easy.
Apr 01, 2015
It's good experience and like it
Mar 22, 2015
I had the best experience! It was my first time renting a storage unit, but these ladies were fantastic! I'd rent longer than I needed just so I could interact with them! Thank you for outstanding service.
Mar 05, 2015
Very friendly and helpful staff. Very clean facility with easy access.
Feb 14, 2015
Working with Ayesha was wonderful. She was helpful and made the whole process simple.
The staff made the whole process easy. Move in was no problem at all.
Jan 31, 2015
Great Customer Service and a Good Deal
This is my first time renting a storage space, but I am really happy with my decision to rent from Safeguard. The process was easy and Nancy was extremely nice and helpful. In fact the customer service was surprisingly good considering this was the cheapest unit available in the northern part of the city,
Jan 21, 2015
Clean, quick check in, friendly staff
Brian checked me in within a half hour of the office closing on Saturday. I never felt rushed, but we still got everything taken care of quickly. I was impressed by the cleanliness of the facility, which is new. And I like the security, too.
Jan 20, 2015
I work in customer service and the people were beyond polite. Seamless experience...I wish all interactions were like this in the industry.
Jan 10, 2015
Manager was friendly and helpful, new facility looks very nice, introductory pricing was quite reasonable, facility is easy to get to--we are in the process of moving over the next week or so and having indoor storage is a big help, giving us time to sort out items we want to toss or donate without having to bring everything and clutter up our nice new place.