Art Smith
Sep 25, 2023
Pretty good place
So far pretty good smooth experience
Recommended: Yes
Adrienne Carter
Jul 26, 2023
Great Facility
This location has worked with me on making sure I was able to keep my items even though the unit was in my ex-name. They made sure I was able to access the portal to be able to make on time payments.
Recommended: Yes
卒
Apr 08, 2023
Unbeatable Price
We were looking for storage options and the pricing was all over the place and really high on individual storage company websites. The pricing on SpareFoot was a lot lower and the reservation process was quick and effortless. Highly recommended!
Recommended: Yes
Roxana Mirella Suarez
Nov 23, 2022
Had all I expected.
Joe the manager was very helpful and professional, made the experience pleasant.
Recommended: Yes
Varsha Ravi
Feb 22, 2022
Great customer support. Clean storage.
The customer support helped me setup everything online for no-contact move which was easy and helpful. The storage was clean and climate controlled.
Recommended: Yes
Luc Dunn
Jan 31, 2022
Good spot
Good location and unit style, solid pricing for the area
Recommended: Yes
Sean
Jul 20, 2021
Clean, air-conditioned, key entry, conveniently located, well managed
Clean, air-conditioned, key entry, conveniently located, well managed.
Recommended: Yes
態整
Jan 27, 2021
Good experience, would recommend
When I arrived there were not many carts or hand trucks so you might want to come prepared with that. Check in was fast and easy. The space looked very clean.
Recommended: Yes
Mike Watjen
Jan 25, 2021
Great Management
Jay was Extremely helpful and knowledgable. I reserved the unit through Sparefoot, but showed up to take rental of the unit. Jay walked me to the unit, showed me how the facility works and walked me through the rental process.
Thank you for making it so seamless and quick!!
Recommended: Yes
Mahin Ghandchi
Jul 08, 2020
WE DIDN'T WANT TO SURPRISED EVERY...
WE DIDN'T WANT TO SURPRISED EVERY TIME,IN YOUR OFFICE,,WHY DID YOU CLOSED YOUR OFFICE EVERY 30 MINUTES???
Recommended: Yes
Adam
Jul 06, 2020
Annoying elevator, hidden fees
Hidden fees include expensive lock ($20 for a $8 lock), necessary insurance and an insane $24 "Admin" fee? I dont know what this is for
Recommended: No
Adam
Jul 02, 2020
Annoying elevator and lock prices
Decent not great. Lock prices are too high and elevator operation is annoying
Recommended: Yes
Tsung
Jun 03, 2020
Very satisfy for the clean space
Very easy to reserve the space, very clean and provide trolley for convenient transport of the heavy items. Will recommend to people who need clean and managed space.
Recommended: Yes
M
Apr 29, 2020
Clean, nice employees, lots of hidden fees
Public Storage in Chantilly has really nice employees who always treat me really well every time I’m there. The availability of dollies is awesome, and has helped immensely during my move. The storage facility seems very clean, and my personal unit was spotless upon renting.
My issues are as follows: lots of hidden fees. Of course I’m sure this is how it is with every storage unit, but sheesh you advertise $1 first month then after the fees it costs just as much as it would have without the $1 discount. Also, I find it rather funny, but mostly dumb, that you must supply your own lock. It’s a storage facility. Shouldn’t it come with a lock? And then you want to try to sell me a lock for $20?!? Talk about a classic scalping. My final grievance is the size of the elevator. You’d think for a storage place you’d have an elevator fit to accommodate people with large items like furniture/beds/etc, but the elevator can barely fit myself and one other if we’re both carrying items or pushing dollies. It’s quite difficult to maneuver. We manage, it’s not the end of the world, but maybe something to consider in the future, guys.
Recommended: Yes
Joshua
Apr 07, 2020
Good stuff!
Friendly people, friendly climate control!
Recommended: Yes
Lisa
Mar 11, 2020
Nice storage facility
Great staff and experience. The only complaint I have is the timing on the elevators isn’t adequate for moving. We were using 2 carts and the elevator barely stayed open to get the first one out. Otherwise everything was great!
Recommended: Yes
Mike Wilson
Nov 22, 2019
Very helpful attendant
Very helpful attendant. Took care of everything I needed
Recommended: Yes
Ross
May 21, 2019
Not bad, not great... Sufficient.
The facility is a little run down, with one of the gates not locking and very few carts available. The keypad for the elevator is frustrating and would be far more useful to have one inside the elevator also. The cost of the storage did not include insurance, which was disappointing to discover. The staff are friendly, and helpful and other than the above mentioned issues, everything is adequate.
Recommended: Yes
Janet C
Nov 26, 2018
Clean and safe are the 2 words
Clean and safe are the 2 words I would use to describe this storage facility. Professional and kind are the 2 words I would use to describe Aida, the employee who assisted us. We are very happy with our experience here and would highly recommend.
Recommended: Yes
Rachael Pattison
May 29, 2018
Professional
Professional, friendly, helpful
Recommended: Yes
Mohamed Swaraldahab
Apr 16, 2018
Aida is a fantastic employee
Aida is a fantastic employee. Awesome customer service. Only reason I rented there even though price is higher than competitors.
Recommended: Yes
Nancy Barrett
Sep 05, 2017
Aida was very helpful and my paperwork was completed quickly. My unit was clean and I am confident that my goods are safe at this location.
Recommended: Yes
Tony Brown
Sep 04, 2017
Mrs AIDA was really helpful ,she is on top of everything's and vevry professional ,thank you for passion and help......?
Recommended: Yes
Linda Grunwald
Aug 04, 2017
I used this facility for the past 7 years while living overseas. I had confidence that my belongs were safe and well cared for during this time. Public Storage was great at communicating important matters with me. They were very professional and polite at all times.
Recommended: Yes
Miguel Salazar
Aug 01, 2017
Great experience so far!!! Aida has been great to work with. I walked in and in the same had the unit that best suited me. I will forever use and recommend to my friends and family for storage. - Happy customer :D
Recommended: Yes
Hans Schmieder
Jul 01, 2017
I checked in about a week ago, was met by Aida who walked me through everything and showed me the space before sealing the deal. Very friendly, quick, and efficient. I was also contacted after initial sign-up and after check-in by the owner inquiring if things went well.
Recommended: Yes
Sashank Bhaghavatula
May 30, 2016
The staff was excellent but the elevators was broken
The employee was excellent and helpful with no issues. The only problem was the elevator was broken and we were unable to go up and only can go down.It was little annoying
Recommended: Yes
