Annette
Apr 01, 2023
A great experience
I'm a return customer to Storage Ameica.
I would never anywhere else.
Great experience
Recommended: Yes
Crystal carey
Sep 30, 2022
My experience
This was such a wonderful experience for me. The boss was completely professional. The other woman that help with the paperwork was completely professional. The boss took the time to walk me upstairs and show me the unit before I bought it. They offered me a lot for the storage unit cuz I did not have one. I also got a 50% discount off for the first two months. So I paid in advance for the first two months. Carts are right outside the doors so you can load your stuff up place is very clean I am very satisfied with my overall experience. It's nice to see the boss of a business take the time to interact with customers. It's not something you see every day.
Recommended: Yes
Michelle cookinham
Sep 21, 2022
Great job
Sign up was easy and fast staff helpful
Recommended: Yes
Cameron DaCosta
Jul 29, 2022
Excellent
I went to the office after setting up a reservation, I was helped by Candice who was extremely polite, helpful, and professional, this place was very busy and with several rude customers and phone calls, yet her can the others behind the counter maintained efficient and polite service to myself and others. Pricing is very affordable with a wide selection of sizes, the staff has excellent customer service! I think these guys need a raise.
Recommended: Yes
c mcweeney
Jun 16, 2022
friendly, quick and through
friendly counter people, easy sign up, through explanation, ease of access.
Recommended: Yes
Raymond Tanguay
May 18, 2022
Great staff!
Everyone there is super helpful and explained every step clearly!
Recommended: Yes
richard King
Mar 10, 2022
Great experience 5 gold stars !
I had an excellent experience renting a storage unit.
The staff was very professional and helpful. 5 stars from me.
Recommended: Yes
Donna Collins
Mar 01, 2022
Great service
Great service with questions and information about saving rates and getting a storage unit same day.
Recommended: Yes
Marie
Jan 19, 2022
Good customer service and support
I will recommend this to anyone
Recommended: Yes
J.
Apr 29, 2021
Great Move In Experience
People at front desk were very friendly. The cart and elevator were great help.
Recommended: Yes
Irene Diaz
Feb 18, 2021
Everything was fine.
Everything was fine.Very professional.
Recommended: Yes
Edgardo
Feb 15, 2021
Excellent
Nice people!
Clean place and hour to in available
Recommended: Yes
maria agosto
Nov 20, 2020
loved it
good place love the price and its very clean
Recommended: Yes
Melly D'andrea
Jun 03, 2020
Save yourself the time and energy and look elsewhere.
I don't usually write reviews for anything but for this I have to. The elevator is ALWAYS messed up. So if you don't mind using the stairs, it's a good deal. There was an issue with the elevator this past Saturday, was told it would be fixed on Monday. Went on Tuesday and it was barley working and now today (Wednesday) it's down again. Ran into a gentleman the other day that was highly upset removing his stuff from the facility saying there was an issue with the elevator from the previous week he was there. It's clear that it's an on-going problem.
The place has 1 elevator and 1 staircase, I'm highly upset about my experience since I got the unit but will keep my stuff there until I have to take it out because removing it now will just be inconvenient and they will not refund my money anyways. Only 1 person is the office is helpful, the other 2 young people have no knowledge of anything.
Other storage units cost more but i'm going to guess that's it's worth the money for the hassle that I have been going through since I got the unit. This has REALLY slowed down my moving process as I cannot haul a ton of stuff up through the staircase. However, it is clean and each floor is climate controlled EXCEPT the staircase. The staircase is not like your average stairs at home, think in terms of a HUGE mill staircase which is the same amount has 2 long stairs case in a reg home.
This is summer and it is EXTREMELY hot to be moving stuff around, imagine going to the storage unit place with a PACKED car to only find out the elevator is broken. Your only option would be to use the stairs, which I had to and it was hot as hell. I hope this information will be useful to others, again it's probably only worth is if you plan to rent a unit on the 1st floor. Otherwise I would highly suggest looking elsewhere to save yourself the time and energy.
Recommended: No
Raymond
Apr 16, 2020
i wiould definately recommend
The young kid who helped me was very kind and hi-energy, professional and courteous. Semi Affordable and location is so easily accessible. My only complaint.. not enough hand carts. otherwise.. this is the best storage experience I have had
Recommended: Yes
Christopher
Mar 29, 2020
Aaaaa
Aaa great place aaaaaaaaaaaaaaaa
Recommended: Yes
Diego Fernandez
Mar 21, 2020
Perfect storage unit
I was in a rush to get a storage unit and i found this place and thank God I did. The lady at the front desk was so friendly and made sure I understood the prices, sizes of storage units, etc. Everyone there made sure I had the best experience and they lived up to it. I would definitely recommend this place to anyone who needs storage. Couldn't have asked for a better place.
Recommended: Yes
Brittany
Mar 05, 2020
Best service ever
So good I’m glad that I chose this rental facility. The service I received was amazing from the time we walked in until the time we walked out. Very friendly knew their stuff.
Recommended: Yes
Joanne Czerwein
Sep 18, 2019
Best customer service
Staff went over and above to accommodate my needs.
Recommended: Yes
Steven Parker
Aug 12, 2019
Sold me just with the customer service
Prompt friendly service, very helpful and professional, clean and very convenient accessibility.
Recommended: Yes
Keri
Feb 15, 2019
Amazing, Clean, & Friendly!
Staff was kind, knowledgable, and extemely efficient. Units are clean and have easy access.
Recommended: Yes
Lakesha
Dec 05, 2018
No good customer service
No good customer service . I have had a bad experience since moving there.
Recommended: Yes
Lorrie
Oct 21, 2018
Great
Staff very courteous. Facility very neat clean & easily accessible for moving in.
Recommended: Yes
Joseph
Jul 09, 2018
Great option near Providence
The covered loading docks were critical because it rained during my moving day. I also have found the staff to be friendly and go out of their way to treat customers as people
Recommended: Yes
Kimberlie
Apr 02, 2018
Great
Very but very worth it they make it easy for you and good costumer serves to
Recommended: Yes
Jackie
Sep 24, 2017
Clean, simple, easy
It's a straightforward facility. The only issue is all of the different turns one might have to take to get to their unit, but there are signs everywhere.
Recommended: Yes
Jackie
Sep 22, 2017
easy and simple
It's a bit of a drive from providence, but that's the only complaint
Recommended: Yes
Delwine
Sep 02, 2017
awesome staff!
great price and staff was very friendly
Recommended: Yes
Delwine
Aug 31, 2017
Awesome service!
Rhonda and her staff were great!
Recommended: Yes
Hfortez
Jul 23, 2017
Great service
I got there late there was this lady that did an axelant job even knowing her shift was done she still stood there and did an excellent costumer service
Recommended: Yes
Kimora
Jul 09, 2017
Great customer service
Was welcomed they went over everything very clean
Recommended: Yes
Joseph
Jul 03, 2017
Great Customer Service and Facility
I was so pleased with the entire experience. The desk person was extremely helpful, thorough and confident. And comparing prices as to nearby storage facilities, Storage America was amazing
Recommended: Yes
Michelle
Jun 27, 2017
Quick and easy
Staff was helpful in explaining everything
Recommended: Yes
Rennie Meyers
Jun 05, 2017
gr8 stuff
really appreciated the efficiency of the office
Recommended: Yes
Patricia
May 21, 2017
Easy access and friendly staff!
I've been storing my college gear every summer since freshmen year and it's always an easy process. The staff are very helpful and the facilities are easy to access.
Recommended: Yes
Marianna
May 21, 2017
Unit reservered online not available during move-in, fine regardless
I chose this facility because it had the cheapest 5x5 unit within 5 miles ($25/mo), but when I arrived the salesperson informed me that all of the 5x5 units were taken, and the next size was 5x10 for $65/mo. I needed storage immediately so signed on for the rest of the month at least, and this size ended up being what I needed anyway. The space is clean, I've never had to wait to load my things, and the loading docks are easy to work. I'll likely use them in the future, I just wish there was more transparency about what untis were available (in-person they said it was first-come, first-serve).
Recommended: Yes
Amara
May 19, 2017
Great service, reasonably priced
I am a collage student who needed a unit to move my dorm stuff into for the summer. The price fit my budget and I was able to store all my stuff with no trouble at all.
Recommended: Yes
MOANA
May 18, 2017
Very clean and helpful.
The storage unit was very helpful.
Recommended: Yes
Cyril
May 18, 2017
Great service, good prices, clean facility that is easy to access.
The customer service was great, Desiree was very helpful with the move-in process. The prices are good, better than most other places I saw in the area. Access to the facility is easy, plenty of dollies available for transporting stuff between car and unit. The unit itself was very clean, it looked like they filter the air because we couldn't find much dust. The climate control is a very nice feature.
Recommended: Yes
Regina
Apr 19, 2017
Very friendly staff, clean environment and secure.
Clean, efficent and easy process. The staff was personable and easy going.
Recommended: Yes
Alfonso
Apr 09, 2017
Great
Friendly. And helpful. Would rent again
Recommended: Yes
James
Mar 21, 2017
I overall had good exprience m.the price changed tho
It was ok i would recommend it it to friend
Recommended: Yes
Linda
Feb 21, 2017
Customerservice was great
the Rep that help was awesome .it was quick and prompt
Recommended: Yes
Julia
Jun 30, 2016
Very convenient
Staff was very friendly and helpful. Plenty of space for what I need, easily accessible and well lit.
Recommended: Yes
susana
Jun 26, 2016
Unhappy
Front desk associate was extremely rude.
Recommended: No
James
Jun 26, 2016
Excellent facility, clean and secure.
Storage America is clean, secure, easy to deal with. The space is inside and climate controlled just as I requested, and the access is great.
Recommended: Yes
Silvina
Jun 11, 2016
Exactly what I need!
Great customer service.. The facility is clean .. I'm very glad I found this storage company.. Exactly what I was looking for.
Recommended: Yes
Arlene
Jun 09, 2016
The guy that help me was excellent
It was a Lil expensive and I didn't have much things but it was last minute.
Recommended: Yes
meagen
Jun 09, 2016
Great service. Quick and efficient
Great service. Personnel was great. Worked for me!!
Recommended: Yes
Paras Aryal
May 29, 2016
Great service
Customer service was awesome and so was swiftness of execution
Recommended: Yes
Chelsea
May 25, 2016
Great
Service was quick pricing was reasonable and the facility is very secure
Recommended: Yes
Betsy
May 25, 2016
Nice location right off the highway.
The space was comfortable to move in. Well lit. And customer service was great. Staff was knowledge and detailed. It was my first time using a storage unit and it was a lot easier than I anticipated.
Recommended: Yes
慈獲慨
May 24, 2016
Very efficient experience.
I did not have any problems with this storage unit facility, I did face a minor hiccup but the staff was very friendly and helpful. They made my experience with moving great, which made me realize the importance of quality customer service.
Recommended: Yes
Andrew
May 23, 2016
Nice facility, needs to work on customer service
nice facility, employees could use better training (person helping me didn't know anything about the insurance option). They gave me a unit that the far end of the building from the loading dock, had to carry couch all the way there because dollies were too small.
Recommended: Yes
Patricia
May 20, 2016
Great service and good facilities!
The people here are extremely nice and really accommodating. I loved the storage space I was able to snag for a cheap price!
Recommended: Yes
J
May 20, 2016
Cheap and Easy Place to Store
Facility was easy to use and exactly as advertised. Customer service was great, although it took a long time to check in. Pricing is excellent.
Recommended: Yes
Ashley S
Apr 27, 2016
Good place
Good prices, many different size units, gopd customer service
Recommended: Yes
victoria
Apr 12, 2016
Staff was wonderful!
The staff was very nice and helpful. Walked me through step step and explained every process.
Recommended: Yes
Linda
Apr 09, 2016
Great customer service. I saw 2 of your employees (woman & young man), on 4/1/16 deal a beligerent and rude customer with authority and politeness at the same time. I was impressed! Great service, great price, and clean surrounding are what I truly appreciate.
Recommended: Yes
Kristofor
Mar 13, 2016
Great place
Clean and friendly staff highly recommend
Recommended: Yes
Paula
Feb 23, 2016
Great staff, went out of their way to get me whatever discounts they had available, clear about the rules but also open to help in any way they can.
Recommended: Yes
Paula
Feb 19, 2016
Great service and the best prices around!
Nice facility and the employees go out of their way to keep you informed and get you any discounts they possibly can.
Recommended: Yes
toni
Feb 10, 2016
Service
Very nice and clean with a good costumer service....
Recommended: Yes
Lori larose
Feb 09, 2016
Great place
Love it it is clean and dry well lit even at night. Would rent again from you
Recommended: Yes
Lawrence
Oct 15, 2015
It was easy to do everything.
Recommended: Yes
rhonde kunz
Oct 15, 2015
Needed to move my stuff from a really crappy other storage facility
I was really impressed with this storage facility! Very clean, secure, climate controlled and not to expensive! customer service was very helpful, patient, courteous and explained everything well. Good access to building, with lots of dolly's and a big, working elevator. All said- 100 times better than the other storage place I came from!!!! : )
Recommended: Yes
Ketty
Sep 27, 2015
Painless
I am very impressed with the storage facility. They explained everything and made it painless.
Recommended: Yes
Suthida
Sep 15, 2015
Great Quick service
Was refered by a friend and will likely to refer another.
Recommended: Yes
Kayla
Sep 14, 2015
Very Nice
I moved my storage in on Sept 11th around 4pm and the two gentleman that assisted me were very pleasant and professional.
Recommended: Yes
Katie
Aug 29, 2015
Recommended: Yes
Max
Aug 27, 2015
Good deal, first 4 months discounted.
biggest downside -- the freight elevator is not very large.
biggest upside -- the first 4 months were significantly discounted, which made it cheaper than anything else i had found in MA, NH, RI or CT.
Recommended: Yes
William
Aug 01, 2015
GREAT CUSTOMER SERVICE AND EASY CHECK IN
FRIENDLY STAFF WITH EASY ACCESS TO MY UNIT. I SHOPPED AROUND FOR THE BEST DEAL AND STORAGE AMERICA HAD IT. ONLY 1 COMPLAINT { MY UNIT WAS NOT SWEPT OUT AND THE FLOOR WAS LITTERED WITH SUNFLOWER SEEDS AND A FEW WRAPPERS WE HAD TO SHOE THEM OUT INTO THE HALL BEFORE PACKING} BUT FOR ME THAT IS A LITTLE THING.
Recommended: Yes
victor
Jul 28, 2015
Cost effective
Easy to get in an out even in busy days, the elevator always works and the automatic lightning in the aisles is a great feature
Recommended: Yes
Deja
Jul 25, 2015
Best storage company in RI
I've had my unit for about 4 months and this is the Best storage company I've seen . Lots of space for an amazing price
Recommended: Yes
Jennifer
Jul 08, 2015
The staff was terrific and the facility clean and secure.
Everyone was great at the sign up and move in. They sell all kinds if doodads to help with the move which is smart. Glad I found this place. Thanks Sparefoot!
Recommended: Yes
Sophie
Jul 01, 2015
Overall excellent. Super nice team (Rhonda and Gilbert).Very helpful. The only thing I would suggest to improve is ramp access. I rented a 10' ft u-Haul and could not back it up all the way to loading dock. There were no ramps available and I would suggest that you recommend your customers to check/rent one either from their truck rental company or from you directly. Otherwise, I had a great experience.
Recommended: Yes
Fernanda
Jun 22, 2015
Great and easy move in!
Place looks great and office desk people were very nice. Our unit was a bit dusty but other than that it was very good, docks were supervised by attendants and access was easy.
Recommended: Yes
Kimberly
Jun 15, 2015
Good location, clean space. The staff was extremely helpful. A great overall experience.
Recommended: Yes
Rhiannon
May 29, 2015
Smooth check in and great service
staff was friendly and helpful, and walked me through the check in and security processes. Everything was clean and in good working order.
Recommended: Yes
Konrad
May 24, 2015
Organized
Good location
Great security
Convenient timing for storage
Recommended: Yes
Robert
May 22, 2015
Storage America said they could not find my reservation but had a 4.5 x 5.0 ft unit they gave me for the same price.
They did not have my reservation gave me a 4.5 x 5.0 ft unit for your price in basement. I hope no hurricanes this summer so it will not flood.
Recommended: Yes
Joshua
May 19, 2015
Good affordable storage
Good price, decent security and good customer service
Recommended: Yes
Shelley
May 15, 2015
Return visit even easier than the first time
Easy move in, no issues. Would be nice if there were fewer papers to sign, but that probably goes with the territory.
Recommended: Yes
Judy
May 06, 2015
great place
I was happy with the facility. All was clean, and staff very friendly and helpful. Access is comfortable.
Recommended: Yes
Felicia
Oct 27, 2014
GOOD
Recommended: Yes
John M Gomes III
Oct 18, 2014
Very Good For The Price Need More Outside Cameras
Outside Units At The Lincoln Facility Really Have No Security There Is One Camera That Is Fixed On One Spot I Am Going To Have To Move Inside To Feel More Secure That Is The Only Bad Thing I Can Say Staff Is Friendly And You Cant Beat The Price
Recommended: Yes
Gursharn
Oct 08, 2014
Good experience. Got in quick and got the paper work over with in a timely manner. Good customer service no complaints.
Recommended: Yes
heather
Sep 15, 2014
the price is great . i just dont like that im on the third floor and the elevator is out of service frid sat and sun. i had to carry studd down the stairs
Recommended: No
Tracy Grady
Sep 06, 2014
Terrible customer service and management!
I stored my sons college things in this facility. On the weekend that most kids move back into their dorms, they closed early on Saturday when families were trying to check out from out of town. Then they were closed Sunday and Monday leaving me no choice but to extend my stay in Providence. They hung up on me when I called to discuss the problem. DO NOT use this facility if you are a college student.
Recommended: No
Tracy Grady
Aug 29, 2014
Don't rent if you are a college experience
My son attends Providence College and his move in date is Labor Day. Guess what, Storage America is closed Sunday and Monday for Labor Day so we can not get his stuff. DO NOT rent from them if you are a college student. Hung up on me when I tried to ask for help!! TERIBLE customer service.
Recommended: No
Pai Hsin
Aug 25, 2014
everything went smoothly
Recommended: Yes
Eduardo Olegario
Aug 22, 2014
Great experience!
Gilbert was a great guy to work with!
1st Floor is a must if you have a lot to move.
I only wished they had a military discount :(
Recommended: Yes
Margaret
Jul 19, 2014
Quick Check In. Nice And Helpful Staff. Easy Units to get in and out of
Recommended: Yes
Kevin Leland
Jul 18, 2014
Surprisingly nice!
Central falls hasn't been known as the greatest place in RI. This was my first time out there in many years. WOW! My opinion has changed. The neighborhood was nice and clean. The building itself was great. They had art work hanging, done by local kids and everything was clean as a whistle. Gilbert, the manager who set it all up was a hard-working, no non-sense guy. Very friendly just the same.
Recommended: Yes
Dom
Jul 14, 2014
good.
friendly staff, good access, not good air conditioned (3rd floor) and too much paper work
Recommended: Yes
Derek
Jul 06, 2014
Recommended: Yes
Barbara Calder
May 27, 2014
Easy to rent storage unit
Staff very helpful and knowledgeable. User friendly storage facility.
Recommended: Yes
Alexandra
Apr 08, 2014
i wish the elevator doors were higher.
Recommended: Yes
Justin
Mar 04, 2014
great experience so far. Everything seems clean and secure
Recommended: Yes
Benjamin
Jan 30, 2014
I move a lot; I have rented storage units all over Mass and RI; I have never gotten such good customer service in my life. They answered every question I had. They walked me through everything. And I was the A**hole that showed up 20min before they closed. They were amazing!
Recommended: Yes
Brandy
Dec 31, 2013
The customer service was super & helpful. Had no problem answering questions & also gave me a walk through so I new exactly how secure the building is & how to get in & out of the facility. Very friendly and professional & would recommend to all looking to find a secure & people friendly storage facility. Thank you Storage America in Central Falls, you made me feel secure leaving my belongs in your facility & my move so much easier. Happy New Year!!
Recommended: Yes
dickens
Dec 11, 2013
The moving were easy
Recommended: Yes
Jennifer
Nov 21, 2013
My experience couldn't have been better! Friendly, helpful staff; great location. I couldn't have asked for anything more!
Recommended: Yes
Tamaqua
Jul 25, 2013
Customer service is great and the prices are affordable,the lowest around
Recommended: Yes
Robert W Maroney
Jun 30, 2013
Overall, Great place.
Overall, Great place. Nice staff. Clean, great Security, great access hours 5 AM to 11 PM midnight seven days a week. And half the price of anything around here. Climate control too.
According to Storage Facility special pricing on the Rent was only for two months not three. Some discrepancy from what the phone representative said. She told me three months. But overall still a good deal.
Some confusion here. The paperwork got screwed up. When I went to pay July's rent a week early the computer had me down for the full amount. The service rep had somehow screwed up the paperwork and had to be re-fixed in the computer.
Still it was nice not to be charged to reserve and hold the room and not to be charged some bogus administration fee upon registration.
All in all, great place highly recommended.
Recommended: Yes
Alissa
Jun 17, 2013
Recommended: Yes
Kay
Jun 07, 2013
The people working at the facility were very helpful, friendly and funny! It was easy to do business with the gentleman because they were very organized and seemed to be happy to assist you and enjoyed their job.
Recommended: Yes
Heather
May 28, 2013
Not in a great area- lights are on a timer and take a moment to turn on. Scary to go to after regular business hours.
Recommended: Yes
James
May 21, 2013
Friendly, helpful.
Recommended: Yes
Dora
May 21, 2013
Recommended: Yes
C
May 21, 2013
No complains except that the 20$ non-refundable deposit was a suprise! Still a very good value.
Recommended: Yes
Jordan
May 14, 2013
Everything was clear, simple, and cheap
Recommended: Yes
Robert
Apr 04, 2013
good storage, pleasant personnel
Recommended: Yes
Michael
Feb 27, 2013
Recommended: Yes
curtis
Feb 19, 2013
pricing confusing
online ad stated "winter special 4 months for $15" so I signing up thinking im spending $25 which included admin fee. but was told 5x10 unit is $15 per month, which is still a great price but $15 for 4 months is always better.SA reason for error was not the best either.
Recommended: Yes
Aretha
Feb 15, 2013
Storage America-Central Falls: Excellent experience. Fast,friendly,efficient and informative service. Free equipment available to load your items. Elevators to speed up your work. and locks available if needed. I HIGHLY RECOMMEND!!
Recommended: Yes
Renee
Feb 04, 2013
This is my 1st experience using a storage unit and I am amazed that I had such an easy time getting set up and moving items into the unit. The paper work was simple and quick, a 4 month discount was fantastic, and the regular price for climate controlled temp units are reasonable and the lowest in this area. The units are in a remodeled warehouse with loading docks for easy transfer from your truck type vehicle and easy to use carts are available to move your items. Security is great and I'd recommend this place to anyone who needs a storage facility. The staff on duty are also very helpful as well as friendly with nice personalities......laughter and smiles !!!!
Recommended: Yes
Roberta
Sep 27, 2012
Recommended: Yes
Tommy Tom
Jun 30, 2012
highly recommended
was looking for a storage unit and it was very last minute saw an online deal printed out and same day had a unit the staff member asked if i mined second floor and said its $10 cheaper great staff clean not trashy very pleased
Recommended: Yes
Nick LaRoche
Jun 05, 2012
excellent service
I was very impressed with this storage facility in many ways: location, convenience, customer service, and pricing. I have rented storage units in the past, and think this one by far gives the best deals, options.
Recommended: Yes
Christopher
May 09, 2012
Easy going staff
The people at this facility are easy to work with, and they got me in and out of there very quickly. They found the storage unit closest to the door available, had all the paperwork ready for me to fill out, and answered any question I had quickly and accurately. Having a Penske location on site made moving into the unit a breeze. The truck was in excellent condition. I would definitely recommend this facility to anyone looking for a storage unit or a rental truck.
Recommended: Yes
