May 08, 2020
very convienent ,clean ,easy to talk to.
my only problem is the move in special they say its a dollar for the first month they started charging me right away . I should probably note that I haven't talked to them yet.
Apr 08, 2020
The gentleman that help was very...
The gentleman that help was very knowledgeable and pleasant
Oct 21, 2019
My experience with Public Storage is...stress free
My experience with Public Storage is excellent
Choosing Public Storage was the best thing for me
The Registration was a easy procedure with the helpful staff
I'm totally satisfied that my personal things are stored in a secure storage location
Aug 16, 2019
Fantastic service & storage
Samantha was fantastic. She got my paperwork, locks and space through so fast. The storage unit was clean, and at no point did I feel like I was rushed or forced over a barrel with "options".
Jan 22, 2019
Rachel was very helpful
Rachel was very helpful, courteous and professional. She helped me get the right unit for what I needed.
Oct 24, 2018
At no time during the reservation/quote...
At no time during the reservation/quote process was I told that I HAD to purchase their specific padlock and insurance. If I have to sign something that states they are not liable for any theft then there is no reason for me to get those items from them. I will be removing my stuff from storage with them as soon as possible and will be sure to share with anyone and everyone not to use them for any storage needs
Aug 24, 2018
Everything as advertised
Good staff,communication,and facility.Price was best around..
Jun 06, 2018
Quick n Easy
Quick. Easy. Friendly staff. Clean hallways in climate controlled space. Only reason not 5-stars is that the online price for the unit I selected/reserved was a slightly lower price than what it translated to when I signed everything on-site and picked up my keys. I even showed the employee the online price and she couldn't understand why they didn't match. So I'm paying slightly more than what my online booking indicated.
Apr 26, 2018
Great service !!
I was very happy with my experience with Public Storage. Helped my nephew the weekend before.
Sep 10, 2017
Thanks Samantha for all the info and help and making my experience a good one..
Aug 31, 2017
Samantha was a pleasure to work with
Samantha was a pleasure to work with. Very knowledgeable and helpful. Great pricing.
Aug 16, 2017
Samantha was amazing to work with. She is extremely helpful and very knowledgeable. She made this experience easy and effortless. I would highly recommend this business. The facility is very clean very well taken care of and very secure. This storage facility offers peace of mind for your storage needs.
Aug 01, 2017
Samantha were the best in everything from customer service through final signing the contract. She was a life saver with helping me holding and keeping me posted with a parking spot availability till we finally got signing up the contract. Thank you for all your help and support
Jun 10, 2017
After a long drive and trouble with traffic Samantha greeted me with a smile. She also kept in touch prior to my arrival to ensure our appointment and was very flexible. She showed me to my unit and kindly explained the lease. I am very happy that I chose Public Storage. Samantha is a kind person, professional, and very caring. I recommend this storage facility and have confidence that Samantha will provide the security, service, and care you are looking for. Thanks Samantha! See you around!
May 15, 2017
Kaylee had to work hard against Murphys Law including the computer crashing when I came in to rent. It took some time but her calm and persistence was impressive and she got me my space. Then follow up by Samantha the next business day made the customer service here hard to beat.
May 07, 2017
Samantha at the Carpentersville ...
Samantha at the Carpentersville location was amazing! Very helpful and was so patient with me as I had to bring my 3 and 1 year old with me to set up my account. I would recommend PS based on her customer service! Once again she was amazing.
Apr 26, 2017
Samantha was amazing at explaining everything, and just took great care of us all around. Will definitely recommend this location to anyone with storage needs.
Jan 19, 2016
Samantha is awesome
My husband and I chose the Carpentersville location, due to reasonable pricing and its security. Samantha, the site manager, was so friendly. She went over all of the options available to us and made the experience quick and headache free.
Nov 19, 2015
Samantha was very efficient and helpful. Registering for the locker took less time than I expected. Everything went smoothly and I would recommend this facility.
Mar 18, 2015
This is my first time renting a storage unit and i have to say it has a great experience. The staff was more than wonderful helping us set up everything and assisting in how to store items. The hours are great and the price we got was awesome.
Dec 16, 2014
no stress storage
Very friendly staff. Made it Easy and simple to rent a unite