Aug 12, 2020
Great customer service
It was a helpful and stress free arrangement to obtain a storage unit. I was a bit concerned that there were no moving carts available, no fault of the facility though. I understand they were misappropriated by others. Place is clean and always nice to visit when I place items into storage. I would differently use this location for storage again.
Jun 17, 2020
Lack of Customer Service
Very disrespectful customer service at front desk
Apr 28, 2020
Could not have been simpler, am very satisfied
Online reservation and appointment took mere seconds. I got a direct phone call in less than one minute. Site manager Alan was prompt, prepared, professional and pleasant. Strongly recommend this location, no complaints! The gated access and after-dark lighting is well designed. Location is kept exceptionally clean. Meets our family's needs 100%.
Apr 02, 2020
Quick, Easy and Convenient
Found this place at the last minute but everything worked out great. Awesome customer service, best rates in town and well organized facility that is compact, has elevators and carts and all the supplies you need to be successful. Highly recommend this company, first monthâs rent was $1!
Mar 23, 2020
Unit is perfect size for my stuff
Unit is perfect size for my stuff; motion sensor lights are a nice touch; only thing that sucks is the gentleman working the desk told me I could use the carts as I needed, but when I showed up, they were all locked up. So that sucks. But overall, i'm satisfied with my storage unit.
Mar 09, 2020
Excellent customer service
Excellent customer service! Immaculate facility.
Feb 14, 2020
Beginning with the initial discussion on options, with the current office attendant, (kudos to her!) the size & location are perfect. Her walking me through each of them was extremely helpful. All are extremely clean & easily accessible. The prices are very reasonable. Access to all info, even when office is closed, is great. This is the 3rd time, over several years, I've utilized Public Storage at the same location & everything over the years is still extremely positive. Safety is a big deal, and is consistently attended to through the company.
Jan 07, 2020
STAFF IS PROFESSIONAL AND EFFICIENT
STAFF IS PROFESSIONAL AND EFFICIENT - PROPERTY IS CLEAN AND WELL MAINTAINED - GREAT LOCATION!!
Oct 01, 2019
nice place very well kept secure No moving Dollys after hours.
nice place very well kept secure, the staff was courteous, friendly and helpful the only reason for two stars is the moving Carts are not available during non business hours which is the only time I have is either before or after work i had to purchase my own because of this. There has to be a way to check them out if you can rent a scooter on a public sidewalk you should be able to checkout a dolly using your storage code. Figure this out Public Storage you can afford!
Jul 05, 2019
The first month free promotion turned...
The first month free promotion turned in to $57. Was not thrilled that i had to buy a lock because the locks you sell are the only ones that work with the units you rent.
James Carr II
Mar 06, 2019
The online reservation was easy to use...
The online reservation was easy to use and the staff at the storage complex were great! They made me feel like a VIP!
Jan 24, 2019
Amazing experience. Definitely will tell others about this facility. Jr was awesome and very helpful.
Dec 18, 2018
They were very helpful with all your...
They were very helpful with all your storage needs. good place to storage your stuff
Nov 07, 2018
Staff was very helpful
Staff was very helpful. Storage site is neat and orderly.
Jul 17, 2018
I was greeted by each of the employees that I encountered, and every one of them was very pleasant! The process of filling out the required paperwork and being taken to my unit was super quick and easy. The facility is clean and easy to access. I'm glad that I chose Public Storage for my needs!
Jun 25, 2018
I was taken care of right away
I was taken care of right away, and everything was explained to me in detail. The price is right too.
Jul 14, 2017
Very helpful staff and . . .
Very helpful staff and a competitive rate with a convenient location. It's hard to beat a combination like that!
Feb 21, 2017
Clean secure storage!
Awesome crew too!
Dec 03, 2016
Camille and Doug were most helpful in getting me the right unit. The property is clean and tidy and well lit at night.
Dec 03, 2016
Camille & Doug are awesome! Their assistance during a very trying time was outstanding. If you need storage this is the place to go!
Nov 02, 2016
The onsite employees were very helpful
Nov 01, 2016
Overall great experience
Only thing that scared me was a guy came into the lobby showing a hole in one of his boxes and a shoe that had been eaten by a mouse. Also, my storage unit was in a triangle shape which made it difficult for storing everything efficiently.
Oct 05, 2016
Having moved around the country many times, I have rented many storage units in various places around the country. The service at the Tyler street location is unparalleled. Most of my dealings there have been with Tom, and he always goes above and beyond to make sure that my needs are taken care of. Everyone who rents space there has a story, and Tom is genuinely interested hearing about yours (if you so please).
The last time I stopped by my unit, he asked me when my trip to Pennsylvania was coming up. I had mentioned the trip off-handedly the last time I was there, and I found it really cool that he remembered, and asked about it.
Every person that has a unit there is assigned a number, but to the staff that works there, we are more than just numbers - we are people that they genuinely care about. Top of the line service, with a personal, small town touch. Thanks guys. A+
Sep 09, 2016
The girls in office were great today. Thank u Brittany and Gabby for the easy rental process!! They were awesome! Come rent here for friendly and great customer service. :)
Aug 16, 2016
I had a great conversation with public storage. My husband and I are having a house built in Carlsbad and we just sold our home here in Corona. We are in limbo of how we are going to do this transition. The public storage representative (Cynthia), suggested that we move our things up to the public storage facility where it will be safe and clean. She showed us around the property and made us feel that we could be assure of our things being safely stored. I believe the best point of it all was the knowledge and professionalism that was given. I am a big on customer service and felt that Cynthia went above and beyond. Great to be assured that there is still some people who want to give the best at what they do.
Jun 21, 2016
Great storage option
The managers, property and attention to detail are all excellent!
Aug 11, 2015
Everyone in the Carlsbad office off of Tyler have been very professional and very helpful and very friendly. .
Aug 07, 2015
hidden charges that were not disclosed.
Dec 18, 2014
The facilities are clean. The front desk staff was thorough, courteous, and accommodating. Prices are very reasonable when compared to other sites.