AB
Jul 25, 2023
Quick and Simple
In and out quickly, paperwork was simple, and staff was friendly.
Recommended: Yes
John kingsmill
May 14, 2023
Well protected...amostly drive ups...easy accessible
Very happy w ith easr of storage
Recommended: Yes
Michelle hames
Apr 05, 2023
GREAT
very reasonable prices good and easy
Recommended: Yes
Erika
Mar 11, 2023
Great experience
I have extreme anxiety. That being said the Manager was very easy to talk with down to earth. I had a great move in experience.
Recommended: Yes
Kimberly Hurley
Feb 19, 2023
Secluded and very spacious drive up to your unit and excellent prices !
It was so easy to reserve my unit online and I was amazed at how spacious the entire facility is! Wow! I am able to drive up to my unit and have plenty of space and when I say plenty I mean PLENTY of space to park and move my belongings into my unit. I have never been to any other storage facilities like this one. If I could I would give it 6 stars! Seriously, no nonsense, I am very happy that I found USA Storage. By far the best storage unit I have ever had! Thank you so very much for making my life so much easier!
Recommended: Yes
Ugly bob
Jan 31, 2023
Be careful and open mined
As of 01/30/2023, the main gate(only gate on property to gain access to your storage unit) is broken and no rush to fix it. Access hrs are Monday- Saturday 9am-5pm, closed on Sunday zero access on Sunday no matter what! Don't listen to the person on the phone, as your call is redirected to a call center. You're not calling the actual office in spring valley.
Understand equipment breaks from time to time, and the staff have to answer the same questions over and over, so they tend to get a little salty. Don't even try going on Sunday. You will waste your time, gas, and if your not careful you might anger the guy who lives there. He works hard Monday- Saturday 9am-5pm. And constantly has to be repeat himself over and over again. Sometimes to the same customer, because they don't understand why they can't get to there stuff when they are following directions from call center and they are with the time frame posted on the gate.
Recommended: No
Telmo Vasconez
Jan 25, 2023
Couldn't be Happier
I had a bad experience with U store it in Otay . It was refreshing to experience great customer service, no attitude and an experience manager on site. This property is in a quiet safe cul-de-sac. ðð¤
Recommended: Yes
Michelle hames
Jan 24, 2023
All good
It is reasonable price and safe
Recommended: Yes
Paul racecarbilly
Jan 13, 2023
I was day late on my reservation and they still accomadated me..
on site manager,good peoples.nice location.
Recommended: Yes
Crystal Buckingham
Dec 05, 2022
Made moving smooth
Thank you for the easy transition in moving. I am happy with my unit and the price, so it is a win win for me.
Recommended: Yes
Karenrose Garcia
Nov 01, 2022
This is unnecessary.
The gentleman who helped us was very courteous and accommodating.
Recommended: Yes
Uhmbaya Laury
May 15, 2022
Staff was very helpful and friendly
I like the unit and size I got love the hours I can come to storage very flexible and convenient also I like the fact that the storage facility is out of the way of a major street or road.
Recommended: Yes
Christine Loughran-Smith
Apr 07, 2022
Great customer service. Very easy process. Nice people.
Great facility so far. Efficient staff.
Recommended: Yes
Carolee Gould
Mar 28, 2022
Easy setup with friendly and helpful service.
Very helpful and courtesy service. Ideal for drive up unloading.
Recommended: Yes
VAShti Wilson
Jan 29, 2022
Easy access
Lighting was bright however had a problem in exiting?
Recommended: Yes
Tanya
Oct 21, 2021
Friendliness
.Manager and front desk very great customrr service. Very helpful, ran into a few issues but they patiently walked me threw everything, until I completely understood and fixed the issue with me. Thank you guys
Recommended: Yes
amanda
Jun 28, 2021
wonderful service
the people there were super friendly and helpful. and i like that you have access until 10 pm
Recommended: Yes
Luis
Mar 10, 2021
Great service. Clean place
Front desk lady was very nice and helpful. She waited for me 10 minutes past closing time. Place was very clean and quiet. I drove up there and hang out for an hour or so taking some stuff out and putting some in everytime I go.
Recommended: Yes
Karla Dietrich
Feb 16, 2021
Great customer service!
Great experience with ease of securing a unit. Very helpful & friendly staff. Best rates we found. Entire property, including the office & storage unit is well maintained and clean. The units are easily accessible. Security is great with 24 hour camera surveillance and on site live in security. Definitely recommend!
Recommended: Yes
