Aug 02, 2023
predatory fees and terrible communication
got a reduced intro rate, planned to move out asap before half price runs out. They pro-rated from 1st of month so only got 50% off 45 days. The phone # changed and was not updated online so they were messaging me about an issue and leaving old # also in e-mail. Had to physically go there during office hours and they were like nevermind about the issue. Then a rat ate cellophane in unit and when I was moving out the crumbs got scattered. No broom in building, and only one for the entire facility you have to ask for. They charged me $40 and wanted to charge $100 which is insanity. Also they do not refund any remaining balance. I asked for a broom at the end and the guy didn't even bring it. Screw this place.
Jul 06, 2023
I found this place online and saw a discount if I reserved the price online.
I did so, seeing that the discount applied for a 2-3 month period.
When I showed up, the guy at the counter pulled up my reserved price and then shocked me by telling me I had to pay for the 2-3 months all at once.
When I told him that sounds off, as other competitors go month to month, he said "Well, we know some people only want to rent for a month, so we make them pay for all of the discounted months, so they don't take off after one."
But it gets worse.
Because of this bait and switch nonsense I had to hear, when thinking I was getting a great bargain, I went to their competitor around the corner, who doesn't play such unprofessional games.
A month later I get an email saying "You haven't paid your rent. You owe us (lots of money) for being late and for late fees. If you don't pay, your unit will be locked and all of your belongings will be sold..."
It even showed a unit number.
Well, I NEVER SIGNED UP for this place. All I did was "reserve" a price for a discounted bargain of 2-3 months at a lower price.
I never signed a contract, never gave my credit card or anything.
I replied to this email and explained the above and demanded my name be removed, as I have never once even been passed the front door of the office; never even going through their gate to the storage areas.
I got another email "THREAT" from the location manager, once again telling me that I owed several months of payments and late fees and that my unit was going to be locked and I couldn't get my stuff out.
I NEVER STORED MY STUFF HERE, NEVER SIGNED AN AGREEMENT, NEVER GAVE MY CARD INFO. I never set foot in the gate!
This is fraud! And when I pointed all of this out to the manager in a reply, he didn't apologize, but say "You don't owe anything, it's taken care of."
FIRE THE MANAGER AND PERSON WHO ATTACHED A UNIT TO MY NAME without my signature or agreement to rent on any paper work!
May 18, 2023
Great customer service, great location, and great price! Havenât been using it for long, but Iâm already satisfied with my unit. Itâs easy to get in and out, it was clean upon purchase, and the high security throughout the place is a plus.
May 01, 2023
The service is great. Everything is well taken care of and clean. The hours are very flexible. The management is very attentive to their clients needs.
Apr 04, 2023
First class facility with wonderful staff.
Very nice facility, with a wide range of units to suit every need. The availability of four wheel carts to aid in the access the inside units is a definite plus.
Mar 04, 2023
Great and convenient location
Great and friendly employees and very helpful
Feb 02, 2023
Experience with Storage in Spring Valley
They have an amazing facility. They have a clean space and I would use them for my business in the future when needed again. Take Care secure space, ya'll are wonderful.
Feb 02, 2023
Absolutely I would recommend the place for my friend and family
Very beautiful customer service very friendly. Brian is the best the facility is very nice and clean and secure. Iâm very happy with you guys. The only thing is the price you guys keep going up with us. Iâve been with you guys for three years you should just raise the prices with than you attend, thank you
Jan 22, 2023
Everything was just great.
I'm terrible with names but the gentleman working could not have been any nicer not any more helpful! He's a gem.
Apr 21, 2022
It was a good experience
It was the easiest & friendliest experience with a storage unit I have ever had ððððð
Apr 11, 2022
Felt very welcoming and secure.
Clean and safe, staff was friendly and helpful.
Nov 01, 2021
I needed short term climate controlled storage in a hurry.
These guys were great. The unit was cleaner than most homes.
Sep 02, 2021
Very clean & great customer service
Thomas A. Lockwood
Sep 01, 2021
Great place, climate controlled. Very courteous, helpful staff.
As you walk toward your space the lights come on and I didn't need a flashlight once there. The cart that is almost always there for carrying heavy objects right by the door as you go in. I get a little nervous about my monthly bills but I can't find a better, safer place to store some of the items that I don't need with me at all times. I will eventually move into a place where all my stuff will be just outside in a garage but until that time comes I'm very happy with the hours during which I can get at my stuff from 6am until 10pm which is much better than the last storage unit I had and way more secure as well Thanks !
Sep 01, 2021
Good size storage unit
Currently renting a 10x15 unit from this location. The staff are friendly and the rental process was relatively quick and easy. My only complaint would be that the pricing is a tad high. Other than that, it has been a nice experience so far.
Aug 03, 2021
Staff is awesome!
Very clean and safe. Staff are very easy to work with.
Jul 20, 2021
Clean & Friendly Staff!
The storage facility is clean and the staff is friendly and accommodating.
Jul 18, 2021
Beautiful facility. Extremely clean and the office staff was very helpful explaining everything and getting me set up. I felt very safe leaving my belongings here.
Jul 06, 2021
I badly needed a spot to store a 25' truck.
I called around to near by storage places and no one had room for a 25' truck except for the Spring Valley SecureSpace.
As I only needed a space for a month and a half, got a great deal as they give one month free rent.
Am I a happy camper?
You bet I am.
Jul 04, 2021
Awesome staff and very friendly!
I spoke to Miguel, who is the manager, and he was really helpful and super nice. He was very upfront about the unit and I saw how clean the facility and units were and I was really impressed. I highly recommend this place. Awesome customer service!!!!
Jun 29, 2021
Fast and efficient. Easy to move into!
Staff was helpful and approachable. Even took the time to install my lock and show me how it works!
Fast and efficient. Easy to move in.
Jun 19, 2021
Agent Brian was very helpful Paperwork and billing
Jun 16, 2021
Temperature controlled inside the building.
Nicer temperature inside. They keep it at 77 degrees.
Jun 04, 2021
CLEAN AWSOME LAYOUT BEST PRICE
Wow just Wow! IM AMASSED!One of the nicest cleanest storage spots Ive ever seen or rented. Nice staff and roomy layout.No dust or oders no bugs or rodants No complaints.Hands down these guys are #1 they set the bar! 5 STARS!
Jun 03, 2021
Very easy process
Keys where ready for me in unit, able to register online
May 30, 2021
Easy process, havenât rented a storage in awhile, be good to explain how it works to get in and out with code...
May 25, 2021
Overall, great experience!
The guys in the front desk were really helpful, they showed us how to install the unique lock and where exactly the storage unit was. He even showed us tips and tricks to lock it if it were to get stuck.
May 25, 2021
Great price great facility friendly staff
May 24, 2021
friendly and secure
very pleased with location price and access and I feel that my items are safe
May 17, 2021
I am beyond stoked with the customer service and just the overall friendly and efficient atmosphere. Thank you for all of your hard work and I look forward to continuing my stay with you guys!
May 03, 2021
clean and friendly easily accessible
May 03, 2021
Very friendly and helpful staff.
I would highly recommend this place to my friends and family. Very helpful and friendly.
Pamela M Williams
Apr 05, 2021
Initial encounter with agent was very nice; excellent customer service presentation. Actual storage area clean.
Mar 22, 2021
Very clean facility
This is the first time in over 10 years that I needed a storage unit, I arrived at SecureStorage to a new clean storage facility. I liked that everything was ground level and a metal building. The monthly cost of the unit in my price range and location is relatively close to my house.
Mar 01, 2021
My Greatest Choice Ever!!!
This storage facility is awesome and the space is phenomenal. If I had to choose again SecureSpace self storage is by far the best choice I've made. I recommend to all my friends and family.
Feb 24, 2021
Move in was easy and quick
Staff was helpful, unit clean, well kept property
Feb 08, 2021
clean environment and I appreciate the air conditioned space !
Great place .Very helpful , clean environment and I appreciate the air conditioned space !
Jan 27, 2021
Great place to rent
Very clean and very secure also the staff are very professional
Jan 25, 2021
I love how there prices are really low and it's very clean and very affordable