Public Storage - San Francisco - 99 S Van Ness Ave

Never have i witnessed such rudeness

There are two employees there and older white gentleman property manager and older black lady who are both beyond rude to customers, i was waiting in line to do business and heard her screaming on the phone at some other customer, i almost didnt sign up but it was imperative that i get storage for that day, i may move my things as soon as possible though based on their treatment of other clients

Recommended: No

Would absolutely recommend!

Very clean, fast, easy, and convenient. Would highly recommend.

Recommended: Yes

I was very impressed at the speed and...

I was very impressed at the speed and efficiency of public storage. From call to handing me keys was about an hour. Thanks public storage.

Recommended: Yes

Would give more stars if possible!

If I could give more stars, I would. Thanks to Al! He was extremely helpful, very accommodating, quick to check me in, made sure my unit was all ready to go before handing off the keys, and most importantly (especially during this crazy time), he was very nice and pleasant to talk to! I read a lot of good reviews - all mentioning Al - before deciding to reserve a unit here, so I'm very happy with my decision.

Recommended: Yes

Just as advertised

Friendly and prompt support, clean unit with high ceilings that allowed me to stack everything nicely.

Recommended: Yes

Great experience in move in

Great experience in move in

Recommended: Yes

Good guys

Fair prices. Good service.

Recommended: Yes

The staff at the storage location are...

The staff at the storage location are very nice and knowledgeable people. Also, the staff that answer the toll free number are also very helpful. The storage itself is clean and the grounds are kept nice too.The storage location staff seem to always be available that's a plus when you are turned around in the storage area and can't seem to find the way out! It's great to see them and they assist your exiting without giving you any grief about losing your way.

Recommended: Yes

I think last week to get storage from...

I think last week to get storage from you guy's the in the counter he don't know what his doing he take lot of time and he ask his co worker lot of thing....and i told him please if you don't what you're doing please give me another person.......that's all

Recommended: No

Great price and great service.

Great price and great service.

Recommended: Yes

Thank you for great service!

Thank you for great service!

Recommended: Yes

I've been storing here for years... ask for Al, he rocks. Always helpful, polite, friendly and pleasant. Super helpful :)

Recommended: Yes

These guys are there to serve the customer ask politely and they will help you in a professional manner they are storage pros I highly recommend AL and Slise they helped me with my storage needs . Thanks guys

Recommended: Yes

Good security safe place too store your belongings.

Recommended: Yes

Pricing policies unfair & unit measurements inaccurate

I had an urgent need to store my belongings, and placed my order online in order to achieve the lowest cost possible. The web site showed that the space cost a certain amount, and was a certain size. However, the web site only showed the length and width of the unit, not the height. When I called to find out the height of the unit, I was told that the ceiling is more than 10 feet high. It turns out that is not the case. I brought a tape measure with me, and there was chicken wire installed to keep the ceiling at 8.5 feet. Furthermore, it turns out that the sizing is an estimate. The unit was actually smaller than advertised. I would have no problem if the unit was actually bigger than advertised, but apparently Public Storage is the kind of company that wishes to take advantage of people. If they actually cared about their customers, then they would advertise their units as smaller than they actually are, instead of larger than they actually are. After choosing a specific unit to rent, I decided to change my reservation the next day. To my dismay, the prices had increased. I was given an excuse about pricing being based on demand. Somehow I doubt that to be true, because if so, then prices would decline when demand decreases. Coming from a new customer who is unfamiliar with how the company operates, and has an urgent need to rent for the first time, it feels incredibly rude for the company to not give clear details about each unit, and the pricing changes leave me with the sense that the company doesn't actually care about me. I understand that Public Storage is a business, but businesses should exist to serve their customers, not take advantage of them for the sake of maximizing profit.

Recommended: Yes

Great costumer service!!

I was immediately convinced this was the perfect storage co. To patronize ! the Manager Al produce a contract so fast compared to other places where your wait time is long. I will recomend to all my friends

Recommended: Yes

My name is Wanda Rose and I have been a tenant for over 8 years and have know both Al and Elise since they started. They have been very attentive and handled any issues that I have brought to them. I feel that it is important to compliment a staff on a job well-done and as I visit my room often it makes things so much more pleasant to deal with nice people. Thank you

Recommended: Yes

I like this place. It is clean and well maintained by the staff. It was easy to work with the staff to find me a storage unit that was right for me. I made a reservation for a unit not realizing how big it was so they got one that was the perfect size. Easy access to the unit either by the street side elevator or use the one in the back. Parking in there own indoor lot by the office or for moving trucks there is a large lot with parking for several large trucks. Al the manager was a great guy to work with

Recommended: Yes

Price

Would be nice to have a lower rate for the space I am renting.

Recommended: Yes

I really like the customer service and friendly smiles. I would recommend this company to anyone.

I was heard and helped they the whole process. Thanks to Jose and All. Thanks guts!

Recommended: Yes

Friendly Staff, needs map for 1100 units.

Needs a map, for my several units.

Recommended: Yes

Avoid the front desk

99 Van Ness Avenue: The facility is in good enough condition, remember your computer generated code coz you'll be using it a lot! (Especially if you have to use the elevators) Very important: Only deal with Al at the front desk. That woman Elise has the biggest chip on her shoulder, she doesn't like her job and will not listen to you because she will be too busy talking (and she cannot talk and listen...) She also forgets that by us paying, she gets paid. So at least let the client explain themselves. I am considering moving out due to her attitude alone.

Recommended: Yes

Really good but a few quirks

So far my experience has been good overall. Biggest down point was when I checked out a flat dolly, giving them my license while I did. When I came back the 2 girls working the office had closed up, leaving a sign that said they'd be back in twenty minutes. So even though I was done, I had to stay another 20 to get my license back! With two people working you would think one would stay in the office!

Recommended: Yes

Great Service

This is the first time I use public storage, I like the service they give me, they answer all my questions, even when we are there late they understand and kindly help us move our item, I would recommend this place to my friends and family

Recommended: Yes

Public Storage - San Francisco

Convenient and secure but rent increases substantially each year for long term storage.

Recommended: Yes

Great place to store your stuff

I recently closed my office after many years in business and had to store some of the most important business records and other physical assets of my company. This facility is clean and well-operated. The staff is helpful and courteous.

Recommended: Yes