Shanycka
Nov 25, 2023
Fast and friendly
The manager AJa was a pleasure to work with. The entire staff helpful. clean facility would definitely recommend
Recommended: Yes
Shanycka Hines
Nov 21, 2023
Awesome
Staff is friendly and kind. Facility is super clean.
Recommended: Yes
Shanycka Hines
Nov 21, 2023
Fast and Friendly Service
Fast and friendly service. The staff was kind and worked with me. Manager Aja turned my bad day around. I appreciate her efforts.
Recommended: Yes
MPB
Aug 21, 2023
Bate & Switch
When corporate-minded StorQuest took over family run Payless Self Storage everything changed. My 3 year contract was not honored, nor history of my loyalty as long term customer. My rates have gone up 20% every year when the desk staff told me they go up 7% a year. Even during the pandemic considered a State of Emergency when CA penal code says no more than 10%. Yes, it’s clean w. lots of options, but because of price gouging, and indifferent, not so caring staff, I’d go elsewhere.
Recommended: No
Ian
Aug 11, 2023
Easy move in process
Easy to get into, lots of luggage carts, and a large elevator. Overall good experience
Recommended: Yes
Brian Schrier
Jun 28, 2023
Beware of third party insurance upgrade scam
Their requirement to have insurance on my property is an upgrade scam. I have my own renters insurance that covers me but they still insisted on me purchasing theirs for a month while I got official documentation of mine. When I insisted on using my own insurance they told me they would not rent to me. They eventually did but not without extreme resistance and horrible attitude.
Recommended: No
Ava Foster
Jun 01, 2023
Helpful staff, confusing layout
Cherry was very helpful. I did have a hard time finding my unit, we didn’t have a map or anything so we didn’t know which building it was in.
Recommended: Yes
Safia
May 23, 2023
Good service
The service was nice and the storage units were priced at a reasonable price
Recommended: Yes
Jesse
May 19, 2023
Great!
Lots of perks for moving in to this facility: moving truck, reduced rent for 3 months, and onsite dollies.
Recommended: Yes
David Surratt
May 19, 2023
Adequately far above
I went online and immediately I found StorQuest. I made a reservation with only my name and a date. With their great rates and move in special it was a little over $30 to move in. Professional and prompt you will encounter at the desk and a happy customer I am by the hours I can facilitate to accommodate my work schedule and the smell of bleach in the halls. Finally a company that has it figured out. Your next storage must try StorQuest.
Recommended: Yes
Azzedine
May 18, 2023
Better than the best
Very good response, employees perfect good price
Thnx
Recommended: Yes
Jenny Kim
May 17, 2023
Would recommend
Friendly and helpful staff, clean entity
Recommended: Yes
Greg Davis
May 01, 2023
I choose sparefoot for the free truck and driver, not free or available.
the agent was very pleasant and effective at her job. The whole registration and and getting in went very well.
Recommended: Yes
Dennis Sleighter
Jan 01, 2023
the price is good the service OK
The place was closed over the weekend and I couldnt axcess my tools, this was a very big problem
Recommended: Yes
Flouzel Paningbatan
Oct 05, 2022
Great Customer Service
I was helped by Cherry. She was very nice and accommodating even with over whelming number of people coming into the office at ones.
Recommended: Yes
Yolanda
Jun 06, 2022
Great pricing
Very professional and knowledgeable team.
Recommended: Yes
Alexa Zielinski
May 13, 2022
Good storage place
Good clean nice staff! Moving in was easy
Recommended: Yes
Sandra R
Nov 02, 2021
Employees are helpful and approachable.
Location is easy to navigate through. The staff was helpful and thorough when informing me of policies and about the storage space. Highly appreciate that.
Recommended: Yes
John Holmstroem
Sep 27, 2021
Great price and service
After a not so good experience at another place, I was happy to do business here. The place is clean and the staff is very friendly. I'm glad to have found Self Storage at 321 Canal Blvd in Richmond.
Recommended: Yes
MARCELLA MARTIN
May 05, 2021
SUPERB CUSTOMER SERVICE
WHEN I GOT TO THE FACILITY, I WERE TREATED WITH RESPECT, BEFORE I LEFT, I HAD A FULL UNDERSTANDING OF THE RULES AND WHAT'S REQUIRED OF ME...CUSTOMER SERVICE WAS SUPERB.
Recommended: Yes
Maria
Apr 12, 2021
50% off first three months with a 4000 dollar insurance for $14.00
Locked gate , carts and elevators from 6 am to 8:30pm
Recommended: Yes
Heather
Mar 24, 2021
Excellent, friendly and intelligent help.
Very helpful, clean and nice facility.
Recommended: Yes
Maria Santiago
Mar 15, 2021
Great customer service
I believe Ruth was her name, made it an easy and smooth transactions.
Recommended: Yes
Stas P
Nov 25, 2020
Solid
Convenient layout, good value, very helpful staff. Would recommend
Recommended: Yes
慮条污
Nov 19, 2020
Great experience so far!
Great experience so far thanks!
Recommended: Yes
Yolanda
Jul 22, 2020
Great facility
The staff was very friendly. It was clean and had a number of cameras monitoring the facility that put me at ease
Recommended: Yes
Anne
Jul 06, 2020
The staff were extremely helpful and took our needs into account.
Kudos to the staff at this site - they totally sold us on the unit.
Recommended: Yes
Robert
May 01, 2020
Great service and pleasant facility
Customer Service is top of the line. Pricing is decent for the first 3 months, but gets a bit high after that. May look into other options in a few months.
Recommended: Yes
Juan Ignacio
Apr 28, 2020
Cheap, good 3-month promotion
Really nice staff and easy process. Also, clean facility and cheaper than competitors
Recommended: Yes
Thomas
Mar 22, 2020
Top shelf people. I apprecaite them very much.
Top shelf people. I apprecaite them very much.
Recommended: Yes
