Public Storage - Pittsburg - 1275 California Ave

Thank you Taylor

Thank you Taylor for working with me in person to achieve what I expected. You're the best and the end result was more than I expected. You went above and beyond to help me find what I needed. Thank you

Recommended: Yes

Run fast to another storage place

Don’t do it. Office staff has horrible customer service. Public storage as a whole isn’t the best company to rent from. I will be moving my storage as soon as I can because of the treatment I have received & witnessed. They also should look into extending their gate hours to something other than business hours.

Recommended: No

Thanks

Fast easy and efficient way to get a unit.

Recommended: Yes

10'x15' Storage

I just moved in on July 24, I'm happy so far.

Recommended: Yes

Don’t like the changing of access hours

I don’t like the fact that right after I moved into the storage unit they charged the hours from 6-6pm The hours of access was the reason I chose this storage in the first place Had the hours been 6-6 before I moved in I would’ve never chose this location I’m mad about the access hours now Please change the access hours back 6 o clock is too early to close to the customers

Recommended: Yes

Clean , easy to move in

Easy to move in , clean locker space , 10x 10 locker was the best price around and provides more then ample room for what I need

Recommended: Yes

Quality storage

I was extremely happy with the customer service I received when I recently had need to get short term storage. From the initial call of inquiry, Richard answered my questions. Then on my way to the facility I received a courtesy call from Tina letting me know someone would be there to assist me. Margarite, at the main office, took care of getting me the best storage option for my needs. I would highly recommend Public Storage to anyone.

Recommended: Yes

Clean and helpful

The staff was helpful and the building and unit were spotless

Recommended: Yes

Great customer service for a first time storage user

Great customer service I received from the front desk staff and they were very friendly.

Recommended: Yes

Totally pleased with Bobby and Chelsia's Customer Service!

Totally pleased with Bobby and Chelsia's customer service at 25709. I really can't understand company policy on transferring storage unit from one person to another. We're a nonprofit, providing donated books to low income children. Prior President requested that unit be taken out of her name and transferred to someone else in the nonprofit., Apparently Public Storage doesn't allow transfers. We had to move out of our existing exterior unit. No other exterior units available so we were offered an interior unit which is much less convenient but cheaper. Having trouble understanding the unreasonable policy. We were willing to move out of the unit, have it assessed and then move back in. Suggestion was not an option. Would suggest that management review this policy an evaluate each situation on its on merits.

Recommended: Yes

I am very pleased

Great service , thank you Margaret for everything.

Recommended: Yes

Everything I expected and more

Everything I expected and more. Quality location and quality customer service. I couldn't ask for more.

Recommended: Yes

Very nice storage place

Very nice storage place. Management very professional and courteous. Would recommend to friends and family to use.

Recommended: Yes

Great Unit and great service

Facility is very clean and very easy to get to. The security doors are amazing and the units are well-lit and very spacious...

Recommended: Yes

Ericka was great

Ericka was great! I'm glad I choose to go with them ??

Recommended: Yes

Very clean secure and the staff was...

Very clean secure and the staff was wonderful

Recommended: Yes

Awesome service from the staff

Awesome service from the staff. Margaret helped me out and she was great. Answered all the questions I had and was very knowledgeable. The place was clean and the security seemed spot on.

Recommended: Yes

The moved in was a smooth transition...

The moved in was a smooth transition your staff was very accommodating thank you

Recommended: Yes

Staff professional and advising

Staff professional and advising

Recommended: Yes

Great service clean area and safe I was...

Great service clean area and safe I was very satisfied

Recommended: Yes

Insurance is a disappointment

The employee was helpful and honest. But it left me feeling that even with the most insurance- my items will not be safe. I was also disappointed that Public Storage only covers up to $5,000. I feel most people's living rooms are nearly that amount alone.

Recommended: Yes

Excellent

Excellent - no reservations, I would recommend this company to anyone.

Recommended: Yes

Margaret is great! She is helpful and informative. Her positive attitude is infectious!!

Recommended: Yes

The property Manager Margaret was ...

The property Manager Margaret was awesome and great customer service..Friendly atmosphere.

Recommended: Yes

Andrea is awesome, very friendly and professional. She easily answered all of our questions which left us feeling very confident with our decision to store here at Public Storage.

Recommended: Yes

Great experience Bobbie was very polite and helpful and made the process easy as possible I recommend everyone come here for their storage needs

Recommended: Yes

Margaret is very friendly and helpful. It is not to much that she can't help me. Great customer service skills and always keep me with a smile. Thanks for all your help.

Recommended: Yes

Policy & Procedure

Very good Customer Service. However, I am recommending that if the Consumer makes a mistake or change happens within 1 day, that you be allowed a refund of monies. I had an unusual situation and contacted the storage place immediately. NO REFUND! MARGARET was excellent and allowed me to transfer to a dmaller unit (that I may or may not use). Thanks for listening.

Recommended: Yes

Great customer service! Andrea was so helpful and gave us all the information we need it. The facilities are really clean and the unit was in great conditions. We just had to get our unit here. If you're looking for a storage place this is a great location.

Recommended: Yes

Excellent customer service

Excellent customer service skills very polite and professional

Recommended: Yes

Fantastic!!

Alyna and Margaret where awesome thank you so much ladies for making my move into your facility a painless one!! You guys rock!!

Recommended: Yes

public storage was convenient and the staff was very helpful.

Pubuc storage was convenient and the staff was very helpful.

Recommended: Yes