StorageMart - Mandela Pkwy & I-580

Great service!

Great service and friendly people

Recommended: Yes

Quick and easy

There were 2 ppl that helped me Noth were great ! There was a gentleman that walked me around and was very helpful whej showing me the different size units he was patient w me as I didn't quite know what size I actually needed. Great customer service. I believe his name was Carmello(my apologies is I spelled it wrong)

Recommended: Yes

Great quality value

Great quality valueCustomer service was really good explained all my questions give me a tour would definitely be using this business for a long time

Recommended: Yes

Great environment friendly

The staff is very friendly and patient

Recommended: Yes

Good customer service

Good customer service clean facility.

Recommended: Yes

Helpful and friendly staff

Very professional and friendly staff! Getting set up with my unit was a breeze. Facility looks slightly dated, but is definitely good enough.

Recommended: Yes

Recommend

Great customer service! Not the best location

Recommended: Yes

Perfect

I been using this place for almost 2 yrs now and it has been the decision I made The manager is very helpful and professional Cleaning crew above and beyond

Recommended: Yes

Unusual, ecletic design in a hardscrabble neighborhood

The layout of this repurposed composite building consists of a core of detached modules within the building topped and bottomed by mazes of conventional hallway storage. All but one of the lifts are cargo only, you will have to do the stairs if you are on the upper three levels. Some stairways only serve the modules. No fire suppression but the facility with very few exceptions is very well lit and clean with balcony views of the modules that will remind you of science fiction movies. It also features a double horizontal gate elevator the Paul the managing owner said was from 1919-back when Oakland itself mattered. Fortunately, they have the sharp and attentive management that this unusual building requires and there are no hobo camps around the facility.

Recommended: Yes

Secure facility, wonderful front desk staff, easy access from the freeway

Bonita at the front desk was five star. I don’t think I would have decided to stay & use this facility without her helpfulness & professionalism. She went above & beyond to make the difficult process of moving more easeful & less stressful. Thank you, Bonita!

Recommended: Yes

Excellent Manager - So nice and accommodating!

Bonita was the on-site manager who assisted us so quickly, even though we arrived so close to closing time on Sunday! After hours searching, comparing prices, distance, etc. on-line, I was able to find this place so close to our home AND much less expensive than most of the storage facilities in the area! We were able to move in the same day. She was very clear about all of the rules, paperwork, and showing us how to get in and use the elevators. We were happy to find out that the 4th floor only involved 2 flights of stairs and the elevators for our stuff were easy to use. They provide carts so we didn't need our dolly and were able to move in with just one trip. The facility is very secure, the manager ALWAYS made sure that nobody unauthorized could get in. We are really happy with the price we found online. And we are especially happy with the great customer service! They also seem to give money to charity, so that's always good!

Recommended: Yes

Great location - and very well organization and tidy.

The staff at this location are very helpful and they even provided a lock for my storage site on the day of my move-in, which I had not expected. The facilities are well organized and clean and I feel I can trust that the belongings that I have stored there are safe. Also, I appreciate the access that provided to my items in storage - which I can access when convenient. Will definitely make use of the facility if I have storage needs going forward.

Recommended: Yes

Good access to emeryville

Good, but building is old. Need longer access hours on weekdays.

Recommended: Yes

I got locked in the lift elevator. .

Lift elevator fate has been malfunctioning for some time apparently. This was my first visit to start service and lift gate locked, there was no way to contact office to let them know had I been there alone. I had to yell for my husband on another floor. Last inspection certificate expired 5/2019. This elevator and gate needs to be updated. The ladies in the office were pleasant and efficient, but no apology was offered to me when the office person did show up.

Recommended: No

I like this space

Well organized and friendly customer service! Wish it was open 24.7 though.

Recommended: Yes

Really friendly and convenient...

The staff is super friendly and very helpful. The facility is pretty typical, it's a storage place, clean, convenient, and obviously well cared for.

Recommended: Yes

Affordable and Good Location

The facility itself is nice, and the location is convenient. The only drawbacks are that they only allow access during office hours, you need to provide your own lock and they charge you an extra fee for insurance. Other than that, the front desk person is very pleasant to work with and even stayed a little later so I could move everything in, which was really nice of her.

Recommended: Yes

Easy move in

Would recommend to a friend! Easy move

Recommended: Yes

Great space

Location is good, parking and security systems. The place run smoothly and the customer service desk has helpful and friendly people. Though I wish their hours were longer or even 24/7. Great place overall!

Recommended: Yes

You get what you pay for, but friendly staff

It's a bit of a mess, with a wonky elevator, dollies, and everything else you can imagine. With that being said, you are getting what you pay for, and the staff is really nice. For someone in a bind who needs the most bare bones, cheap option, it's not bad. Side note: thank you to the kind woman working that day who let us stay 30 minutes after closing to finish packing our stuff!!

Recommended: Yes

You get what you pay for, but friendly staff

It's a bit of a mess, with a wonky elevator, dollies, and everything else you can imagine. With that being said, you are getting what you pay for, and the staff is really nice. For someone in a bind who needs the most bare bones, cheap option, it's not bad. Side note: thank you to the kind woman working that day who let us stay 30 minutes after closing to finish packing our stuff!!

Recommended: Yes

Doesn’t get better

Outstanding service all around

Recommended: Yes

Very proficient young ladies

Knew what they were doing. Fast easy paperwork with clear explanation of contract hours etc. Service with a smile

Recommended: Yes

Very proficient young ladies

Knew what they were doing. Fast easy paperwork with clear explanation of contract hours etc. Service with a smile

Recommended: Yes

Really lovely storage spot and workers are great

Everyone that works at this spot is super helpful and chill. Especially love the manager she is great

Recommended: Yes

Easy and manageable storage units.

The storage building was really easy to find. Navigating through the entire building inside is a bit confusing the first time, but one gets used to it and it’s very easy to go around from the entrance to your unit.

Recommended: Yes

Friendly staff, just could use more elevators

Friendly staff, just could use more elevators

Recommended: Yes

A good storage option

Very convenient but the staff could be more welcoming.

Recommended: Yes

Great pricing, poor service

The pricing was great for a last-minute storage unit. However, I did not anticipate such an unkept storage facility with bugs roaming inside. I was also met with poor service as they did not have carts to move my things. Overall I did not have a very pleasant moving experience, but the pricing was cheap and convenient.

Recommended: No

The sign-up process was straightforward, fast and I got the space I needed.

I signed up with sparefoot over the phone, the whole process took minutes and they gave me a rebate on the lock I purchased at the facility. The whole thing was easy, well documented and reviewed with personnel onsite. It’s my first time getting a storage unit, but based on my experience I’ll definitely use both services again.

Recommended: Yes

Good good good

.......................... Good

Recommended: Yes

Overall good experience on the first day

Overall a good experience so far, with a few little things about the property that could use improvement - such as making it easier to load boxes at the dock (right now there's no way to load on a cart right at your car and then take the cart to the dock, you have to bring the boxes to the dock, which is a bit inconvenient). It would also be nice to have an elevator that you could ride with your things, rather than sending them on the freight elevator up and down. Other than that, it was a smooth experience, and a reasonable price.

Recommended: Yes

Great customer service

The young lady was very helpful she explained the process very well and I would recommend the storage to anyone

Recommended: Yes

Best storage experience

Great service, very clean and gave us an extra few minutes past closing to get all of our things in thank you so much.

Recommended: Yes

Decent value

They were disorganized at check in and not the cleanest place, but decent value and the staff seemed friendly.

Recommended: Yes

Quick easy move in

Very friendly staff. Easy move in

Recommended: Yes

Helpful staff, easy move in

The staff were incredibly helpful and made my experience moving in very easy. I was surpirsed by the cleanliness of the facility.

Recommended: Yes

Overall good experience.

Overall good experience. But corridors between units are pretty narrow, which makes it a bit difficult to introduce big pieces of furnitures in the unit.

Recommended: Yes

Easy move in!

Great spot. Easily accessible from the freeway

Recommended: Yes

Budget friendly, convenient location.

The facility was no frills, but conveniently located. The manager was very friendly and honest. Pricing was good, with the great promo of first month's free. I'm happy with my choice!

Recommended: Yes

Great customer service

The lady in the front desk was very attentive and helped me out with all my questions. She even spent another hour there to help me finish loading all my stuff since my movers got there pretty late. I know she didn't have to do that but I'm so thankful she did. The staff and her were all amazing and I will definitely be recommending this place to all my friends.

Recommended: Yes

Reasonable

Reasonably priced, and conveniently located near my home.

Recommended: Yes

Bring a tarp because there are ceiling leaks

Friendly and helpful staff but the units on the top floor have ceiling leaks.

Recommended: No

Affordable

Check-in was very long a lot of the documents they want you to sign should have been emailed prior to check in. Printing contracts is very old, would have preferred to have the option to have signed copies of my contract emailed to me. The elevator was also not working and this could pose an issue for anyone moving into the larger unit on the second level.

Recommended: Yes

Very accessible

The huge slide up door being located right next to the freight elevator was very convenient. My move was extremely easy because of that and the receptionist was very helpful.

Recommended: Yes

easy access and friendly people on site

I like it because the storage is very easy to access and friendly people on duty and very helpful.

Recommended: Yes

Staff was very helpful and knowledgable.

Recommended: Yes

Pricing glitch didn't make a happy camper out of me-being flexible did!

Had a few glitches with pricing, wait time with minuets to spare before closing and having to run to empty items into storage ... They remained flexible and open so I could. Bravo.

Recommended: Yes

quick and easy, would recommend.

great customer service, great value.

Recommended: Yes

A real lifesaver!

Needed storage on short notice, on a holiday weekend. Reserved online, called to prepay. Very helpful customer service. Thanks Jeanette!

Recommended: Yes

Great price....

This place is great for last min.... Although there is no 24 hour access....

Recommended: Yes

Quick, simple easy storage.

GREAT SERVICE the check in was simple, the facility is no-frills and easy to navigate, Helpful managers explain the policies. I'll store stuff here until I die.

Recommended: Yes

Customer Service was good, space is a little dirty.

I have had a good experience here so far. a little pricey, but decent.

Recommended: Yes

Poor design. I wouldn't rent here again.

When I first went to sign my paperwork to get my day going before moving my stuff, the office worker had left and closed the office. The maintenance worker said that she had gone to take her kid to school. So that was the first strike against this facility, I understand that this stuff happens sometimes, but that's also how bad reviews happen. My schedule for moving had been thrown off. In addition to this first inconvenience, the facility has a poor design. The corridors are so narrow that it's hard to even get their own carts through the corners, and if you have something big on the cart it's easier to just pick it up and walk it over. So their lay-out was probably an attempt to maximize rentable space (understandable) but it was done to the detriment of utility. The third strike against this facility is that their roll-up doors are on a timer to close if no one has gone through them in a while. However it's such a short timer that it gives you just enough to get your cart almost loaded and then the doors start to shut before you can go through. It makes the whole process frustrating. And finally, when you are looking for a cart, chances are you won't find them. Instead of me having to wander the maze looking for a cart, I strongly feel that the employees should make an effort to keep the carts near the entrances. One good thing about this facility is that when I was moving in a few days before the end of the month, they prorated the rent without a problem. My experience in the past with other facilities is that they won't prorate the rent and want to charge you a full month, even for a few days. This facility is run by the same people as the one on San Pablo nearby. I have used that facility in the past and I can say that that one is much better.

Recommended: No

super helpful intake person....she was great.

Recommended: Yes

A more economical choice- facility is average but the staff is very helpful and friendly. Nearby Storquest is much nicer but maybe not worth x2 the cost.

Recommended: Yes

Great experience

The employees were very helpful, although the facility is pretty basic. It was clean, well-lit, and I quickly learned the layout. All in all, it was a good experience

Recommended: Yes

No problems at all -- move in was smooth and easy and the attendant was quite helpful.

Recommended: Yes