Don
Jun 03, 2023
This has been the best overall experience I have had with a rental space.
When looking for temporary storage for my travel trailer, I got lucky. My first call was tp Personal Storage in Newark, CA because it was close to my sisters home. From the assistance I received on the phone to the walk-through at the rental lot, the customer service was first-rate. Professional and courteous service has become rare but was present in every aspect of my experience with Personal Storage. The physical property was in outstanding condition and well-secured. I couldn't be happier.
Recommended: Yes
Edward
Jan 20, 2023
Love the place
The customer service ladies were excellent and informative in th service they provided me
Recommended: Yes
Bob Vincent
Jan 06, 2023
Very smooth customer service
I was in a rush before the rain started to pour down. I called ahead of time to make the paperwork easy.
I was brought to my new storage home for my classic wooden boat to guard against the upcoming storms. Thank you so much.
Recommended: Yes
Teresa toland
Nov 01, 2022
Great place I feel comfortable using this storage
I feel that my stuff is completely safe in the storage unit the only inconvenience is that it closes early and you’re not able to get in and out of the gate at a certain time other than that it is clean there’s a lot of carts you can utilize to move your stuff I’m really happy with my choice to store my stuff here
Recommended: Yes
Donald Couch
Apr 06, 2022
All good, service, cleanliness and price.
The storage site appears to be new. It is well designed, with easy access and very helpful employees. The registration is uncomplicated. The layout of the property is close to one of the principal streets in the area, making for easy to and from travel. The person who helped us (Shadeep I believe) was quite pleasant, easily understood and more than willing to help in any way possible.
Recommended: Yes
Antonio Deras
Dec 12, 2021
I’ll
The operation hours don’t work for me they close so early I get off work at 5 pm I can’t make it by 6
I Thought they close at 9 pm like others I’ll stay for this Month only .
Recommended: No
Shantayne Washington
Jul 26, 2021
Very fast pace when checking in
So far great nothing to complain about
Recommended: Yes
mfp
Apr 18, 2021
secure organized and reasonablle price
perfect facility for both short and long term parking and storage
superb service quality
excellent amenities and facility structure
after extensive research none better
Recommended: Yes
敌慮
Apr 03, 2021
Very clean really nice facility!!
I just rented a 5' x 10' unit here at this facility. The price was great not to mention how impressed I was with the cleanliness thought the whole facility. Of course in in person inguiery customer service was great. But when I went in the office to let them know my entry code did not work mind you in person. I was ignored for 45 minutes and was talked to very rudely like it was my fault the code didn't work. I am very experienced in renting units with Public Storage and have not experienced such rudeness. I was told to try the code again knowing I did several times. When I tried to go back in the door was looked and the women there would not let me in. When I called there was no answer mind you I had two car vehicles fully loaded and was not able to access my unit. And yes I left early from work so I was there in plenty of time before they closed. I suggest if your interested in renting from this facility you just have to chose your battles. To be honest I will not rent or recommend this facility to anyone I know ever. I was so disappointed especially since I thought I found an amazing facility.
Recommended: Yes
Scott Howison
Mar 21, 2021
Parking spot rental
Everything went smoothly and I am quite happy with the service and value.
Recommended: Yes
M
Mar 02, 2021
clean
Employee’s were very nice, the building is clean and easily accessible
Recommended: Yes
Gorete Cunha
Mar 01, 2021
The lady that helped me was super nice
The lady that helped me was super nice
Recommended: Yes
Yvonne maertz
Jan 04, 2021
I love the location and the service.
I was pleased and I feel my Rv will be safe, thank you.
Recommended: Yes
D Vaughn
Sep 18, 2020
Elevators don't always work! Constuction dust on all my stuff!
Staff is generally pretty nice. Prices are ok. On 2 occasions I had to take the steps to the 3rd floor because the elevator was broken. Another 2 tenants and I discovered that if we walk up to the 3rd floor and press the button the elevator will come up. It was a mess!! At some point the location started to have work done on the ceilings. All of by belongings were covered with white dust powder!
Recommended: No
Nick
Jul 20, 2020
Easy and quick setup, was moving into the unit in less than 30 minutes.
Elevators and Dolly's were backed up quite badly; one elevator was out of out of service.
Would have like to see some more precautions around the cleaning of the elevators and dolly handles to protect folks moving things in and out.
Unit and facility were clean and secure, very happy with our choice to store here.
Recommended: Yes
Ashley
Jul 05, 2020
Really clean and in safe area
Love this location and quality of the unit
Recommended: Yes
DANIEL
Jul 04, 2020
Okay for the moment, but they can improve
Well organized, clean, and seems safe but I am not very happy with the rent. Because I know that there are some that are cheaper.
I have a friend who rents a 10 x 15 for $ 84.00 at the same company Public Storage
Recommended: Yes
Leslie
Jun 29, 2020
Good move in experience
Front desk was understaffed but they definitely tried their best to assist us as quick as possible, given the covid circumstances.
Recommended: Yes
Courtney
Jun 24, 2020
Nice friendly and clean
Be aware of the additional charges. You'll need to bring your own lock and buy one if theirs as well if you don't have the cylinder lock (on time $20 purchase if you don't already own one). You also need to have insurance on your belongings, which can range to an extra $11-$15/month.
Otherwise this place is great, security is too notch and the place is really clean. You can do everything in a contactless way as well.
Recommended: Yes
Aleksandr
Jun 04, 2020
潇摯
Good! Good! Good! Good! Good!
Recommended: Yes
Michael Wong
Jun 02, 2020
A lot cleaner than other storage places...
A lot cleaner than other storage places that I have used in the past. Friendly and knowledgeable staff.
Recommended: Yes
Galina
May 10, 2020
Excellent place!
Clean and Safe. Exceptional customer service
Recommended: Yes
Abdullah
May 07, 2020
Clean space
Clean property & easy check in process.
Recommended: Yes
Kristina
Apr 29, 2020
Easy check in process
I’ve rented a parking space here before and just like last time the check in process was fast, professional and enjoyable.
Recommended: Yes
Farhana
Apr 21, 2020
Clean and efficient
I got a pretty good deal on storage here and the facility felt secure, was clean, and the process was very straightforward. Overall a good experience.
Recommended: Yes
John Corstorphine
Mar 20, 2020
Public Storage in Newark
Public Storage in Newark, CA is emblematic of the KISS principle. Remember? Keep It Simple, Stupid. From walking in the front door to leaving with contract, lock, keys, space, and autopayment was no more than 15 minutes, including a visit to the space. Blissfully easy and uncomplicated. What else could anyone want?
Recommended: Yes
Francisco
Mar 10, 2020
Good customer service
Felt totally secured storing my car there, would definitely recommend friends and family
Recommended: Yes
Shannon
Feb 20, 2020
Newerk storage
Great staff and clean facility!
Recommended: Yes
Momma V
Feb 08, 2020
The facility is very clean
The facility is very clean, and the staff was friendly, helpful and professional.
Recommended: Yes
Joyce Arsi
Feb 04, 2020
Great Staff
Very kind, efficient, knowledgeable staff.
Recommended: Yes
Albert Sanchez
Dec 25, 2019
Clean
Clean, secure and polite attendants.
Recommended: Yes
Richard M
Dec 13, 2019
Online reservations
The online reservations save time when checking in. It would be helpful if it displayed the full itemized move-in cost.
Recommended: Yes
Tina Berry
May 01, 2019
TK was awesome !
TK was awesome !! great customer service !!
Recommended: Yes
James Buenaflor
Apr 17, 2019
Great customer service
Great customer service. Very fair price
Recommended: Yes
Alfonso Mansubre
Mar 05, 2019
Great Service!!!
Great Service!!!
Recommended: Yes
Daniel Acosta
Jan 22, 2019
Integrity come fisrt every business
Well i cant really say much but so far the service was good and price is little high but im trusting this company my vehicle be more secure than been on the street.
Recommended: Yes
Susheel
Jan 15, 2019
Lots of co-selling.
Lots of co-selling. There are too many co-selling things you have. The lock, the insurance, admin fee. You are making as good buck on the low advertised price.
Recommended: Yes
Jacqueline Bonifacio
Sep 19, 2018
The people were really accommodating
The people were really accommodating. They were very thorough with all the rules and what to do when needed something. Also, they are very kind and understanding
Recommended: Yes
Dale Basham
Aug 08, 2018
Survey
All three of the individuals that I spoke with were polite and courteous. The rental space check in process was fast and easy. and there was a prompt response for any questions I had.
Recommended: Yes
James Johnson
Jun 12, 2018
Brand new extremely clean facility...
Brand new extremely clean facility climate controlled, and the staff is great!
Recommended: Yes
Dayton Pham
Jun 05, 2018
Safe and Secure
They helped me find the best unit that would help fit my needs at a price that won't break the bank. Even gave me a tour of the property to insure that my belongings would be safe and secure. Staff was extremely helpful with everything and really took care of me! Overall, this was the Best customer service experience!
Recommended: Yes
Hollmann Perez
Apr 30, 2018
Super service
Super service . Very satisfied
Recommended: Yes
Sylvia G Cardenas
Sep 06, 2017
I would recommend this company to anyone
I would recommend this company to anyone excellent service.
Recommended: Yes
Tilo Ortega
Jul 13, 2017
it went smooth and the guy at the ...
it went smooth and the guy at the counter was a righteous duded
Recommended: Yes
Cayce Lyntin
Jan 11, 2017
Good clean facility. Rates are ?. Staff is ?
Looking for a affordable quality built facility with staff to boot? This storage compound is sound and qualified to meet your short term and long term needs. I'm glad to have taken up the offer after all my research.
Recommended: Yes
Josh
Jan 10, 2017
Great price and service
Totally satisfied
Recommended: Yes
Irene Hentschke
Nov 16, 2016
Public Storage in Newark, CA
Daniella helped with the paperwork and walked me through several spaces to choose the appropriate size. She gave me the lowest price for the size available and was very helpful and friendly. I really appreciated her help with getting a storage space started .
Recommended: Yes
David Smith
Sep 07, 2016
YOWZA!
Everything went well at my check-in. Robert was very helpful. He answered all my questions, and also provided insight on things I forgot to ask about!
Recommended: Yes
Paul Carabuena
Feb 26, 2014
very knowledgeable, accommodating and helpful employees and a decent facility
your monthly fee is really worth it and the employees are always there for you to help, very good customer service and a decent facility but only no security cameras though.
Recommended: Yes
