EZ Storage Desoto, L.P.

about as expected

could use longer hours open, like 9 - 9

Recommended: No

Great!

Everyone in the office was extremely friendly and helpful.

Recommended: Yes

Service

I like the fast response and they were helpful.

Recommended: Yes

Nice people

Every friendly and fast I was in and out like in 5 minutes tops thanks guys

Recommended: Yes

Easy, helpful, and friendly staff.

I reserved one day and moved in the next day. Easy to get to the 2nd floor. It looks clean and safe. Staff is friendly and gave us all the information needed for during and after hours.

Recommended: Yes

Deceitful practice

I called and spoke to gentleman staff and reserved a 10x15 and about 1115am sunday aug 21. I asked what time they closed and he said best to be here by 5 if you are moving in stuff. I came at 6p to pay for storage, so i could move in next day and was told they rented unit earlier that day at 2pm.

Recommended: No

Exceeded my expectations

Very well managed and organized facility. Super staff.

Recommended: Yes

This is a very nice place to have a storage unit.

This is a clean facility. Everyone in the office is so nice. It’s a big space and very easy to access.

Recommended: Yes

Knowledgeable kind patient friendly

Michelle was awesome I think that was her name I have a bad memory she was so nice and attentive I had a stroke a few years back and memory is bad she was patient friendly and so kind

Recommended: Yes

Customer service could be better..

Not bad for the price. I was not pleased with the service though since it was their last storage unit of that size I got. I made a reservation to move into a few days after I saw the deal online. Then they called me to tell me that my reservation would not be held if I did not show up earlier then the day I made my reservation for, and threatened they give it to some one else. It had put me in a difficult situation with time. Which is why I made a reservation in the first place. Just beware. If they are afraid to lose a sale of a unit, it will be because of their customer service. But in things that they can't control, like a customer's own situation, you think they would have respect and understanding instead of threatening and pushing the sale on someone. You already had a sale, you did not need to threaten it and push for the sale you were going to get already.

Recommended: Yes

Great storage place!

The ladies in the front were super friendly and helpful. The price on my unit was better than other storage places plus I got 50% off my 1st two months. The place is clean and the doors swing open for ease of moving in. Thank you!

Recommended: Yes

Just nice stuff

Cool very nice stuff etc but there is better maybe somewhere

Recommended: Yes

Better than my last 2 storage spots!

EZ storage is EASY (EZ)! I рџ’• love it!

Recommended: Yes

The lady in the office was polite and explained everything .

Very clean , helpful staff. My only issue was not much light in the unit .

Recommended: Yes

Excellent costumer service.

The rental agreement was fast and easy.

Recommended: Yes

Amazing

Perfect costumes service. Lady was very nice. .................

Recommended: Yes

Ez storage

I was moving out I need a Storage and i found out ez storage they where real clean and Affordable I will recommend to my family and friends!!!

Recommended: Yes

Fine for short-term dump and leave storage.

This location is fine if you need a short-term storage facility that you won't need to access outside of 10-6 business hours. Unless you get a coupon or discount it is pricey. The facility is small but clean and tidy. The hours are very limited so completely inconvenient for anyone wishing to access after work or early morning. Our other, much cheaper, storage units are in a facility that opens at 6am and closes at 8pm and is available even on holidays and weekends when the office is closed. So, for the higher pricing, this facility could sure make the units more convenient. Otherwise, no complaints.

Recommended: Yes

Nice place.

Storage place is really clean and plenty of space in storage unit. Clean and ready to come over and have house furniture in the room.

Recommended: Yes

Great and clean

Storage units are big and clan. People in reception room are ready helpful and nice to help you with personal care and great customer service skills.

Recommended: Yes

Bait & Switch???

Love the location! Poor business practice. I called to reserve a 5 x 10 unit 1 hour b4 driving to this location. I was told the unit would be held for the day. Upon my arrival I was informed my unit had been rented. Since I needed immediate accomodations I rented a unit half of the size I desired for a higher cost per month. Bait and switch practices are illegal! EZ storage = EZ ripoff? Waiting for resolution from management. Thank you! Be cautious when dealing with these folks

Recommended: Yes

Great Service

Very clean. Great service and great pricing and promotions Love it! Thank you!

Recommended: Yes

Rude Customer Service - Argued unnecessarily - Dishonest

I called ahead and was told that they were open from 10am-7pm by two different people on two different days. I reserved a space at the De Soto location and arrived before 7 (but after 6:30, apparently) and was told by "Delia" that they closed at 6:30 and that she'd personally TOLD me to be there by then. Ummm...nope. Nobody said any numbers other than 10 and 7; I'd asked twice. She then proceeded to unnecessarily argue ("No, I TOLD you, I tell EVERYBODY. I TOLD YOU.") and complain about the fact that this happens ALL THE TIME that CUSTOMERS don't abide by their (unlisted) closing time... In short, she was rude and dishonest. I simply informed her that I would not be using their services. I'm not your punching bag (shrug) and I can go elsewhere with my money. I left the place at 6:45pm... Also, the guy who took my reservation "William" did not advise of the promotions that were available--I had to tell him about them and that I'd been offered them already during my previous call. After I insisted the 2nd time, then he admitted to the discount.

Recommended: No

professional, friendly and clear service and info.

lowest price ever with office employees serving you with profecenlisim

Recommended: Yes

Really quick and efficient

She was really helpful and kind. She was able to answer all my questions and made the process really easy.

Recommended: Yes

Good price. Flexible on move-in date.

I was happy with the experience overall. The move-in special of 50% off the first 2 months is what made the decision for me. I'm a little disappointed that they don't have a senior discount. The lights in the hallway are different from other storage facilities where I have been, but how to turn them on was not explained to me, so when I moved in, I was in the dark at first, until I figured it out. You press a little button for about 3-4 seconds and the lights come on. Both employees who assisted me (one initially with leaving a deposit, and the other on move-in day) were very helpful. I wasn't told that driving was all one-way, with the exit at the East side of the property, until I had already gone the wrong way to get back to the office. Apparently, there is no way to drive back to the office, once you have driven to your space. You must walk back. I'm not thrilled about that, as I am 74 years of age.

Recommended: Yes

Very knowledgeable and helpful

The staff was very helpful and made sure I understood all my options. They covered the pros and cons of each option and I never felt pressured to make a choice they recommended.

Recommended: Yes

Best rates and friendly staff.

Erika is very friendly. Best rates in the San Fernando Valley. Clean facility. I noticed staff disinfecting and cleaning a lot.

Recommended: Yes

Average storage facility. Better than avg price.

Slow service as they have 1 guy running the whole show.

Recommended: Yes

Good pricing compared to others

Good pricing compared to others

Recommended: Yes

Awesome Storage

The rep that helped me was very helpful and pleasant.

Recommended: Yes

Friendly staff

Easy quick process, clean facility

Recommended: Yes

Easy and friendly

The people there are very friendly and helpful

Recommended: Yes