Mar 03, 2023
Friendly workers, it was very easy to get set up over the phone. Issac was very helpful and kind.
Mar 01, 2023
Fast easy move in
It was great having the whole thing be contactless, being able to do the paperwork before hand made the process really easy. All the units are drive up, nice and easy. We saw on the RV side a really nice station for washing the RV
Oct 01, 2022
Good pricing for covered RV parking. Hector was very pleasant to work with while completing lease agreement.
Jul 01, 2022
Very fast check in process
Very nice staff and a well kept unit
Jun 21, 2022
Super easy and accommodating.! I had to change my move-in date multiple times but it was available and easy to set up each time. Mayra helped get everything situated and showed me where the storage unit was and everything 10/10 would recommend.!
May 23, 2022
Easy to book online and great service
This was a great experience.
Booking was easy, payment was easy and setting up autopayment and completion of all paperwork, so that all I would have to do is drive in was a phenomenal.
Phone call that followed made sure I was satisfied and ready to check in without any visit to their office. Drove and parked my boat straight into the parking space I had booked. Gate code makes it easy to recover and deposit my boat.
May 16, 2022
I had a fast and friendly experience
I made a reservation online and called to verify the price and availability...Brandy helped me with a nice actitute the whole time.
I moved in the same day and I'm satisfy with the price and service received
Feb 25, 2018
It's a storage facility
Nothing above ordinary to speak of. Office gal was real nice.
Feb 17, 2018
Great private place
Great place to store my stuff. No nosy manager or owner driving around in a golf cart every 5 minutes looking inside my storage like at my last storage unit the storage place in Riverside. And I have access until 10 p.m. instead of 5:30.
Jan 28, 2018
Fast friendly and clean
Employees are very nice and helpful easy access clean secure storage facility I would recommend
Jan 04, 2018
Excellent customer service
The office staff was very professional, helpful and friendly, i ended up getting the wrong size unit and they had no problem helping me switch units. Also they have easy access in and out, with a trailer that is a huge plus. Thank you!
Dec 26, 2017
She was so friendly and on top of everything and explained everything
I will recommend this place cheapest in county and very friendly and on top of it all.
Sep 08, 2017
Very satisfied. I moved here from out of state.
Aug 15, 2017
Price is right
Clean, seems relatively safe, price way more affordable than Temecula area, about a 20 minute drive, not bad.
Jul 20, 2017
It's a cool spot .! Creepy after dark if your alone !
Jul 17, 2017
Clean got a car wash , and staff is very friendly
Jul 15, 2017
Was easy and fast
The gentlemen who help me was very nice and quick a good experience so far
Jun 21, 2017
The customer service was great and the price was reasonable.
Jun 05, 2017
Easy outstanding facility
Professional easy entering and exiting the facility. Great customer service.
May 26, 2017
Best place in town !
I went online to look for a storage unit and decided to visit their website! Within minutes I was able to reserve a storage unit. The staff was friendly, the site was very clean and secure. The price was great and they had a move in special! Highly recommend this facility!
Oct 14, 2016
Wasn't swept dirty in storage but the employware cool
Oct 12, 2016
Customer service was good but unit needed to be swept ....
Jul 13, 2016
Good option for the area
Units are easy to access and well kept. Initial paperwork can take a while, especially if other tenants are moving in the same time you are. If a current owner paperwork is REALLY FAST just have to print and sign one page. Price is good but be warned they often increase within 6mons-yr.
Also make sure you bring a copy of home owners insurance that covers belongings offsite of your home address or u will have to add the $10/mo protection plan.
Initial sign up fee of $15.
Only allowed to use certain locks (as main lock) can buy on site $10, which is fair they are $10-15 at other locations.
Jun 29, 2016
Customer service was great, our storage space was very clean and it was the best price in town.
Jun 14, 2016
Quick, Friendly, Helpful Service
The staff went out of their way to help us coordinate our storage and truck rental. They helped make a busy day less stressful. Thanks guys.
May 30, 2016
I'm highly impressed with how smoothly I was able to get a unit set up and the prices were pretty decent as well. Mostly I'm impressed with the customer service, as I expect high quality since I also work in customer service
May 30, 2016
The price was the best I found after researching several places and I was impressed by everything!!
May 29, 2016
They are very friendly and supportive.
I've had no obstacles with this company and have been more of a help than hinderance
Apr 04, 2016
Everything we were looking for
Stax-Up really came through for us when we needed it the most!
After the cost of moving & travelling, my mom needed to store all of her possessions, & at the cheapest amount possible! Plus, because she owns almost all of my late grandmother's & great grandmother's family heirlooms, she not only needed the least expensive storage, she needed a clean, & safe facility; which, BTW, still has ample room left over for anything else she may want to store.
Jan 16, 2016
FAST, EASY AND FRIENDLY SERVICE
Dec 11, 2015
The staff was very pleasant and helpful.
Nov 21, 2015
Professional and friendly. I am impressed with the thorough information given to me. Much appreciated when dealing with a move.
Sep 11, 2015
Good prices for free move in and friendly service!
Appreciated the services with them and did work with me very well- I' will recommend that to any one!
Jun 13, 2015
Very good service and easy access
Mar 19, 2015
Mar 06, 2015
Charged for insurance without notification
They claimed to have sent us notification by mail, in February of 2014, that evidence of Home Owners Insurance would be required or StaxUp Storage Insurance would be applied to our account at $9.00 per month starting March 1, 2014. We did not receive this notification. They could not provide us with any proof that they had either sent us this notification or that we had received such notification. The monthly billing is to our credit card. We didn't discover the change in billing until March of 2015. StaxUp Storage refused to credit our account for the $117.00 they charged us for insurance. We do have Home Owners Isurance and we would have provided the necessary proof of Insurance.
Mar 23, 2014
Not double checking costed us the satellite dish of our motorhome.
We rented a covered storage place for our 40 ft motorhome. We asked the employee if the spot would be sizewise good enough for our rig. We were told it would be totally ok. What we were not told was that the clearance was under 12 ft, because a beam was running crosswise through some of the storage sites. Trusting and not measuring costed us our satellite dish. We could not get hold of somebody the same day to ask for a different site, because it was already 6 pm. We parked the motorhome in a different spot and came back the next morning. Any responsibility was denied. The employee was very friendly and felt sorry for us but renting out a spot for an RV without proper information of the clearance is just not acceptable. We got a different spot with enough clearance but the damage is done.
Jun 14, 2013
Just moved in this month but everything went well upon check-in. So far...so good!
May 16, 2013
This is a true story....My friend had their trailer stolen from this place. So I moved my stuff out. I was scared. if thieves know they can get in they will come back for other things. Staff told them Cameras were out and they knew it.
Jan 16, 2013
Dec 16, 2012
Sep 12, 2012
went online -- did recerch online about all facilities including pricing and specials and location near us -- Freedom Storage was the best deal. So far very happy.