SmartStop Self Storage - Escondido - 852 Metcalf St

Excellent Customer Service

Brandon greeted us with a friendly smile. He is knowledgeable and professional. Delivered a very good impression on our 1st time meeting with him and we were able to sign up to rent a space the same day.

Recommended: Yes

Clean, efficient and professional

I was looking for a complete storage that was clean, secure, climate controlled, and staffed by friendly and competent personnel. Found all of that at one location.

Recommended: Yes

Great price, great customer service, and very clean

The customer service personnel,Tea, was very hospitable, friendly, and knowledgeable. She answered any and all questions that I had, which makes moving in an easy process. I would definitely recommend to family and friends.

Recommended: Yes

Very courteous and professional!

Deonte greeted us on a very busy Sunday and took care of me and his many other customers! He was very cheerful and professional! The two different people I spoke with prior to my move in were also courteous and professional! Highly recommended!

Recommended: Yes

Great place to store your stuff

The storage unit was clean and spacious.really happy with it

Recommended: Yes

Very nice and friendly staff

Can’t do any better than this. It is conveniently located. Easy to access. The staff is friendly. The place is clean and secure. Can’t ask for more

Recommended: Yes

.my storage was very clean very nice poeples as well Thank

Hi I had a great time at smart stop storage it was quick go through the paperwork.i had my key in no time and the place was very clean the poeples was great yes I would leavemy review leave.100% and If I could 100% not just saying for the gift card okay my storage was on time

Recommended: Yes

Efficient check-in.

Facility was clean, and appears to be very secure.

Recommended: Yes

Best pricing in town Facility clean excellent customer service.

Best pricing in town. Facility clean, seems secure and excellent customer service.

Recommended: Yes

Clean & safe facility and fast service

Candy was extremely nice and did the paperwork as fast as she could since I had friends waiting to help me unload. Also, before arrival they were very kind and welcoming over the phone.

Recommended: Yes

Love the whole ambiance of the facility and staff.

Good place to store your stuff. Clean and like there are carts to use that make it so easy to move your stuff. I like it all.

Recommended: Yes

Quick and simple

I just went in, not quite sure what I wanted. Smartshop made it easy by being very demonstrative and the whole process wss quick and simple,a decent rate that I ould afford.

Recommended: Yes

Great experience with Candy.

Candy was so helpful and she made the process quick and easy.

Recommended: Yes

Clean facility & friendly staff!

The staff called me on a Sunday and less than an hour later I arrived at the storage facility. Once there I was given a tour by a super friendly staff and signed up with a storage unit. This facility is about a year and a half old and the rates can't be beaten! The location is also very easy to get to. I will recommend this place to friends and family.

Recommended: Yes

Very happy with my experience here.

I found smart stop online, I was able to reserve a unit online on a Sunday and to my surprise the office was open as well, When I arrived at the storage facility I was very impressed with how clean everything is, "even the parking lot was clean" and as soon as I walked into the office I was even more impressed, the office was spotless, but more importantly what by far impressed me the most is the people behind the counter, I was only in the office for maybe 10 minutes and they made me feel like I had known them for years, very polite and friendly as well as informative, they had answered everything I needed to know without me ever asking a single question, By far the best experience you could ask for, and all on a sunday.

Recommended: Yes

Very knowledgeable staff

Staff was very knowledgeable and patient - definitely not trying to pressure me to purchase the largest unit. But I decided on it anyway. Very clean and organized. Well laid out Floorplan. Love the loading area. Easily accessible.

Recommended: Yes

Very nice clean facility. Staff is great

Only reason I didn't give it a perfect review is due to the hours of operation. It closes quite early in my opinion. Other than that it's great

Recommended: Yes

Raised the rent, lowered the hours of access

I chose this facility because of the proximity to where I was going to be living and the extended hours of access I would have to my belongings. A few months after I began renting, they raised the rental fees and drastically cut the access hours, citing the homeless in the area as reason why they cut the access. “The homeless hangout by the doors and then when someone uses their code the homeless follow them in and sleep in the stairwells.” We are looking into a gate and then can put the hours back to normal.” I responded, the homeless have lived in this part of town for thirty years, the company knew that when they opened the place. Now you are cutting the hours and not compensating clients for the reduced access? “Well we are a business and if you don’t like it you can vote with your feet and go elsewhere.” Thanks for caring about your clients, for people that lost jobs and homes from Covid. Way to take advantage of people. Oh, and the other day I asked about the gate timeline so hours could return to normal, that attendant said “I don’t thing the hours will change back”. Lied to again.

Recommended: No

hmm....

needs humidity control aswell as temp control

Recommended: Yes

Clean and safe storage facility

Nice facility- elevators take a long time but very secure. Nice staff.

Recommended: Yes

The customer service is top notch.

The storage facility is amazing and super affordable. After making the reservation Steve called me back right away, and he made sure we were well taken care of. We got a tour of the facility and I was impressed on the cleanliness of the storage unit, overall it was an easy decision to make with the great deals they have going on right now, thank you!

Recommended: Yes

Super satisfied

The location is so convenient there’s two freeway exits near. It’s never crowded and the facility is super clean including the restroom. The gentleman who helped us was super friendly and was patient with me ( I had all 4 of my kids with me). Overall I’m am extremely pleased with my unit !

Recommended: Yes

Please read my review. thank you for your support.

I like the storage unit and I have few concerns: The working hours: 6:00 AM to 6:00 PM: I work from home from 8:00 AM to 5:00 PM and I can't access the unit after work because of Storage SmartStop working hours. I hope to be extended to be able to move my stuff after work. The customer service team is friendly and I went today at 9:00 AM and no one was there till 10:00 AM to help me to give me a cart to move my stuff and I had to carry all my stuff to the second floor. Thank you for your support. Best, Alex

Recommended: Yes

False advertising

Storage was supposed to be 60$ with first month free once you get there they charge you almost a months worth to process paperwork then they want you to buy their lock wich turns out to be about a months worth so thats already immoral then once you get through that they informe you of rhe 10 dollar a month insurance which brings your total bill per month up 10 dollars., it was advertised online at 60$ this should be false advertising!!! Immoral business practices!!!

Recommended: No

Very impressive facility and the cheapest in my area!

I dealt with Rob on the phone and Steve in person. They were both extremely pleasant and helpful. Steve was able to get things done fast and seemed to answer all of my questions before I asked. The facility its self is very clean and still looks brand new. Would definitely recommend this place to any and everyone.

Recommended: Yes

Friendly staff and exceptionally clean facility

The facility looks spotless and the staff are super helpful. I feel safe leaving my valuables there as the security seems really thorough.

Recommended: Yes

Made it easy!

It was a very quick and easy process, I felt safe and everyone has been helpful! This was the best rate and first month discount in the area as of 03/27/21 рџ‘ЏрџЏј

Recommended: Yes

Great place. To Roy was very helpful

Would recommend to anyone looking for a secure storage facility

Recommended: Yes

State of the art

It's a new Clean facility, the only downside imo is the multi floor, so having to move your stuff through a building is time consuming and laborious...plus having to enter your code to enter the building and every time to use the elevator gets redundant...in a single floor drive up unit, i would have been done storing my stuff in a fraction the time it took me here...property does seem secure though.

Recommended: Yes

Great Price - Few Pesky Things

Very Clean and new, no chance for pests to come in, but their security is waaaay overboard to an annoying degree. If you are in the elevator moving for not an exaggeration more than 15 seconds it will start to beep loudly. It takes a semi-long password to get into the front door and ANOTHER password entry to gain access to the elevator, they don't have any rollup doors for backing your car into and there are very limited ramps going from street level to the curb, you can only check out 1 single very small VERY SMALL cart for hauling things. Other than that the price for my particular unit was the cheapest I found in San Diego and cleanliness and staff were superb so overall worth it for me.

Recommended: Yes

Good value

Good value, clean secure facility, good customer service.

Recommended: Yes

Professional, courteous staff. Extremely clean

From the initial chat on the phone to the office visit the staff was very helpful and friendly. The facility is extremely clean and very well maintained. Clearly the staff and management take great pride in what they do. They have numerous carts to check out to assist you in moving in. The rates are very reasonable and I have no problem recommending this facility to a friend.

Recommended: Yes

Storage

Good staff, excellent customer service, good response time, well trained staff

Recommended: Yes

Am very happy

It was easy and fast made reservations and the same day was able to get in and move my stuff in thank u

Recommended: Yes

Homeless traffic going in and out. I do not feel safe at all!!

This place is not good. The customer service is okay but very slow. Bathrooms were out of supplies too many homeless people always using them. I paid movers to move me there and I planed to go out of town. I don't have the money to pay to move again or the time, I wish I could. I am sending a formal complaint to the regional office. With Covid 19 on the increase and everyone having to use the key pad on elevators and to enter. It is totally not sanitized. I don't feel safe. Not everyone is using face mask. People were eating in there unit and I let the staff know who went to speak to them. People are smoking right by the in and out doors to get in to the storage. Or sitting in there cars all together outside for hours at a time. There was also a person pushing a broom around all the units when my was open for me to get in. I asked him do you work here ? He said no he was just helping out. What is that? He is not staff and has no employment record with your company and he just going around the place sweeping. Total unacceptable. I spoke to the general manager today and told him how unhappy I was. I feel stuck there. I'm going to increase the insurance to as high as possible until I can figure out how I can move my stuff as soon as I am back home.. Extremely unhappy with this location.

Recommended: No

First time renting a storage unit

Staff were very helpful and friendly. There are hand trolleys available for use for free. It got very busy On Saturday afternoon, so all the trolleys were being used and there was a wait. But overall not too bad. Probably best to bring your own trolley to make it easier.

Recommended: Yes

Very efficient!

I couldn't believe how clean and sanitary it was in this pandemic.

Recommended: Yes

Happy 1st time buyer

Im very pleased with the investment into this facility. I feel comfortable and pleased with the entire moving in experience. Friendly staff and nice facility overall.

Recommended: Yes

Maybe

The day I was moving in, the elevators were broken and the stairs were and I'm on the 3rd floor. I had to pay an extra day for a truck rental and hire new helpers to 7 unload the truck. Management weren't answering phones to find out when the elevator would be fixed. I went the next day and the elevator stopped working again.ЁЯШФ

Recommended: No

Nice, secure facility

I reserved my storage and went in for paper work just a few days ago. The facility is very nice and new. They have security cameras and give you a personal PIN number to enter. So it feels very safe. The staff was very friendly and helpful! I I got a good size storage for an affordable price and am happy with my purchase.

Recommended: Yes

Nice clean place, state of the art, they have elevators!

very clean, pretty new, they have elevators since its 5 floors, you can borrow a cart from them for boxes during office hours... 9 am-6 pm. But you can access the building from 6 am- 10 pm.

Recommended: Yes

Recommend

Quick process, great price overall a very nice facility with friendly staff.

Recommended: Yes

What I really like the most, are the hours of access availability.

My friend Joy Conley referred me to your facility afew weeks ago only I forgot to mention that information when I came and rented a unit from there.Then when I moved some stuff into my unit I ran into her there and she had asked me if I mentioned her name at the time I signed up to rent my unit so she could get a $50 referral reward towards her next months rent.So will you please acknowledge this information and give her the referral fee towards her next months rental fee on her unit? Thank you Sincerely Rhonda Clark

Recommended: Yes

Great place

Very friendly and helpful staff. Very clean and easy to use

Recommended: Yes

Great service and clean facility.

Good company will refer others

Recommended: Yes

Yes I would

Good company I would recommend

Recommended: Yes

Newer clean building

The storage has many built in security features and super clean facilities. The staff was friendly and courteous.

Recommended: Yes

It is much better than I expected!

Everything is very good. The office lady Laura is very helpful. I will definitely recommend my friends.

Recommended: Yes

Great

Happy and fast would recommend to other family members and Friends customer service was also great thank you for help.

Recommended: Yes