Sep 09, 2023
Good person and very personal
It was perfect customer service. She definitely answered all of our questions. Although the building was not climate control it was still cooler in the building she put me in. I would recommend this store to anyone.
May 21, 2023
Being able to inquire, book, and move in all online was an extremely refreshing experience. Staff was courteous, and helpful w all questions when I stopped by the office. I would definitely recommend renting storage rooms here.
Apr 05, 2023
I was told one thing when signing up with the representative and then when I got to the office I was dealing with a rude young lady. I was upset from the representative and the desk technician made my experience with your company worse. I am a property manager and have lots of properties. Word of mouth, referrals, friends and family and I am sad to say I will not put your name out there.
Disappointed customer. :(
I hope others got treated better and respectfully.
Aug 14, 2022
Good job, waited for personnel, was late.
Jul 21, 2022
Friendly staff, easy move-in!
They were really easy to work with and made everything go smoothly :)
Jul 13, 2022
Great service, elevator is amazing, supplying cart!
Every one was so helpful.
There is a cart available.
There is an elevator.
Nov 12, 2021
Muy Buena atenciÃ³n al cliente!!!
Instalaciones limpias y buenos precios!!
Oct 22, 2019
Overall good customer service
Aug 21, 2019
Gaston provided excellent customer service.
Excellent experience in getting my unit. Quick, efficient, polite, helpful, easy. Highly recommend. Can't beat the price either.
Jul 20, 2019
Made the entire process super easy and cheap.
I needed a storage unit the same day as I called. I called 15 minutes before close, and the employee stayed extra time just to help me get everything setup online. Everything worked so much easier than I thought, and the prices are unbeatable!
Jun 01, 2019
Twice the space as my former space plus added security, clean and bright
I was very happy, on moving day, to find such a clean, safe storage unit closer to home. The unit is twice the size for only $5 more and there were elevators and moving dollies to help with my boxes. The manager was very patient and answered all my concerns as well as assisting with setting up auto-pay to my credit card. I'm so pleased to be able to use my garage again.
May 09, 2019
Great staff, good prices, easy process!
This is the cheapest storage unit I could find and itâs also great! The manager, Gaston, is awesome and wats to help you as much as possible.
Would 100% recommend it to anyone
Apr 18, 2019
ada at hill st el cajon was fabulous!!!!!!!!!!
ada at hill st el cajon was knowledgable, helpful and made the transaction easy!!!!!!!
Jan 06, 2019
Fantastic Experience! Thank you for making this so easy and affordable!
Yesenia, the manager, is so wonderful! She was easy to work with, she was personable, and she was an overall delight. I'm glad I picked this storage facility! I also like that the entrance code show's up with my name on the screen, it's a nice touch and makes me feel like a valued customer.
Dec 24, 2018
Grrrreat Customer Service
The staff were extremely friendly and helpful. Yesenia is amazing! I rented a small unit and i live out of state. The entire process to rent the unit from anotherâs state was made easy because the staff work great together. This all helped with making me feel my belongings are being stored at a safe place. Thank you!
Dec 06, 2018
Nice & clean.
The whole business is very clean & nice. Had a few different types of units in the size I needed. Price was reasonable, but did offer half off the 2nd & 3rd months rent. But have to pay $10 for insurance & the first month a administrative fee of $15. But all in all, I'm happy with the place & glad it's open 7-7 daily as well.
Dec 04, 2018
Cheap storage units
Moved right in no issues .... good customer service... no complaints
Dec 02, 2018
Awesome customer service
Awesome customer service!!!!!!!!!!!!
Oct 22, 2018
Great Place. Clean and great communication.
Sep 10, 2018
Overall it's an economic place
Awesome place to store the data has the limitless heights to store goods I'm leaving me to all the space you need and it's very good
Aug 20, 2018
Good customer service and facility, no surprises
Had a good experience with getting set up, no surprise charges, or pressure for upsale. Facility is clean and maintained well. Price is very reasonable for the area.
Aug 09, 2018
The customer service was great.
I would recommend this storage sot to my friends and family
Aug 04, 2018
Customer service is top notch...excellent experience
They have excellent customer service
Jul 30, 2018
Nice storage facility
Good place. No issues so far and good value for the space.
Jul 25, 2018
Over all great place and great prices
Jul 22, 2018
Nice location, facility, and staff!
Good location, nice facility, friendly and professional staffð
Jul 09, 2018
Storage unit was easy to find, had a nice elevator, and set up was easy. They donât provide locks but there are some for sale, better to bring your own though, and the unit ended up being $10 a month more expensive than I expected because they require ârenters insuranceâ. Overall I think itâs a good deal though because I have used some pretty sketchy storage places and this one felt very safe.
Jul 02, 2018
For StaxUp review - NOT SpareFoot
Very friendly and personable employees. Storage unit not nearly half as hot as I thought it would be for not being climate control. Wish I knew of this place sooner!!
Only downside is the parking situation and where the key lock is located.
Jun 08, 2018
Very happy with the facility & staff.
Nectalino & Shy
May 20, 2018
We loved the service that was provided & the store manager !
My wife & I enjoyed Jensenia! She was very professional and has the best attitude for success. We bought storage to store some tools and she gave us the best deal and it really shows that she loves her job. It was like we knew each other by how comfortable she made us feel. I would definitely reccommend this place to friends and family. Thanks again for the best rates ever!
May 12, 2018
Great staff and safe place, highly recommended for anyone looking for storage
Sep 25, 2017
Awesome clean and friendly staff
Called because I needed to change the date of my move in and they happily offered before I could ask. Then when I got there Ally in the office was so nice helpful and friendly. I'm very happy I went with this storage unit. They even offer renters insurance. Awesome.
Aug 12, 2017
Wow, what a difference!
I have used Hill Street Storage before and back then it wasn't as nice as it is today. Service was great and showed me my unit before I rented it. Thank you Hill Street.
Jul 11, 2017
Friendly courteous helpful. I like tat there is a grace period
Jun 13, 2017
Exactly what I needed
I needed a large storage room immediately. I went to StaxUp, and Mike had the perfect size room to fit my needs. The storage room and facility are clean and well-maintained. The application process was one-page and very quickly accomplished. Mike had it in the computer by the time I had finished the application. My only wish would be customer wifi. Thanks, Mike!
Jun 04, 2017
Mike is awesome! The price is terrific!
I needed a large storage unit immediately. Mike had one that fit my needs. The rental was so fast (1 page application, and Mike was inputting while I filled out the paper application), the unit was clean and secured, and the facility was secure.
Overall, I'd say Mike attention to customer service is what sold me. I feel it's a great fit for me.
Jun 01, 2017
friendly and knowledgeable staff
Very cool staff who helped with everything. My only concern was why does my storage have a wet wooden floor?
May 12, 2017
Mike was great. Best and most honest customer service ever.
May 07, 2017
Available as advertised
Mike was thorough and personable. I had already selected my unit online, knew what additional fees were, it was a great first meeting! Will move in gradually to not overtax my back, and save UHaul fees. Great, clean, easy move-in.
May 05, 2017
Clean, quiet, multiple stories
Clean and quiet facility. The guy that helped us was really nice and the place was overall quiet. It's up on the top of the hill right before the fwy.
May 02, 2017
Very modern and clean
There's an elevator and the move in process was smooth
Apr 25, 2017
Very quick and easy with great service.
The management was excellent... things went as smooth as promised. Including price what was said as price was the price. Got a lock and packed my stuff with no disturbance.
Apr 23, 2017
Convenient and easy.
Very great pricing and the manager was very helpful nice and explained things in a professional manner. I would recommend this place to my friends and family for sure.
Apr 23, 2017
It is in a little side street I had never noticed but the girl was so sweet and informative it didn't matter. The rates are far more affordable than any other chains I had looked into. So happy thus far.
Apr 08, 2017
Nikki wasn't in the office when we arrived and we had to wait about five minutes but once she arrived she was great. She told us everything we needed as fast as she could and even gave us a loaner lock when we forgot ours. Everything went smooth and facility was very clean.
Mar 26, 2017
friendly service great price
Great customer service nice units and affordable storage rates
Jan 24, 2017
Great staff and place
I would recommend this place to anyone who wants to move-in fast and for reasonable price
Jan 17, 2017
Nice place, I feel secure with my storage there.
Oct 13, 2016
The place is super clean and customer service was awesome. Pricing was great too!
Aug 31, 2016
Nice storage facility
Overall no problems, well run place and very clean.
Aug 10, 2016
They do really great work. Excellent service have no complaints fast, reliable, service.
Aug 07, 2016
Satisfied with overall experience at StaxUP storage
The only reason I gave it 4 stars and not 5 is because they didn't have the free moving truck available on my move in date. Which I can understand but on my actual move in date, in which we made 2 trips to the facility that day, the moving truck that was "unavailable" was sitting in the parking area the entire time, unused. Other than that, everything else was great!
Aug 07, 2016
The staff is very helpful and attentive.
Aug 06, 2016
Way better than public storage or any other chains in town.
Aug 05, 2016
the employee working there the day I arrived was helpful and patient.
I wish there was a light in the storage and some sort of cooling vent but overall, I hope all will be okay. The employee who helped me get set up was friendly and professional. Thanks!
Aug 02, 2016
Hidden costs that could be disclosed before coming in.
$10 for insurance, $10 if you don't have a lock, $15 for agreement fee. Some things to consider before arriving.
Once past that, all gravy. Staff was awesome, place is clean and neat, carts available. I like the spot.
Jul 30, 2016
Great storage facility!
I didn't know this place was even here and so close to my house. I was pleasantly suprised with how clean the facility is. The staff is very friendly and very helpful. Would definitely recommend!
Jul 20, 2016
new in town
my bf n i broke up and im brand new to the city and stax up helped me get what i needed into storage with a agreat promo code for moving in i definatly would recomment them
Jun 30, 2016
Nice good spot. Helpful staff. All though on 2nd floor
Jun 24, 2016
Easy process, great price
By the time I arrived Glen already had my paperwork started. Friendly, professional customer service... clean facility in great condition. Actually exceeded my expectations!
Apr 27, 2016
Apr 27, 2016
The manager was extremely professional and presented himself extremely well with a positive attitude and welcoming smiles. He made the storage place the best we ever have rented from.
Apr 25, 2016
Would recommend to all my freinds
Apr 23, 2016
Decent price for the storage size. Great hours and customer service.
Wonderful experience checking in. I felt comfortable and the reassurance that my belongings would be safe was without a doubt. Thank you.
Apr 09, 2016
Answered any questions that I had and was very friendly.
Apr 09, 2016
excellent condition great service competitive prices
Josh took care of the details and made the experience a good one. Recommended!
Mar 21, 2016
I was offered a price online and reserved the unit. Come to find out the unit for that price was not available. I was disappointed
Feb 12, 2016
friendly and prices are good
Clean prices good east access. Times good
Oct 28, 2015
Friendly and efficient
I would recommend this storage facility to all my friends and family