Jul 03, 2022
Excellent staff , and safe environment..
I rented a unit for 4 years and never had any issues , and the staff was always helpful and accommodating. Prices are fair and I always was confident that my things were safe. I will definitely return here for my future storage needs.
May 19, 2022
Need to have greeting people on phone speak better English
Tried to call for entry on 5-14 but could not find someone to let me in. Was frustrated.
Apr 07, 2022
No story to tell.
Easy process,professional customer service.
Jan 24, 2022
Online payment: My only problem had to do with the payment online. I tried paying via my iPhone, and every time I put information into a box it was impossible to see more than a few numbers or letters. I was basically putting in the information blind. When I got the receipt back, the payment information was OK, but my address and phone number are all screwed up. Iâm hoping it all went well on your side, please let me know.
Jul 12, 2021
Great customer service
The customer device was amazing ,couldnât have asked for better
Jul 08, 2021
Going to PNW for a few months.May settle there.
Everything about this experience, so far, has been stellar.Chris, the on site staff has been patient, courteous and super efficient. Someone out there was looking out for me when I found this facility.
Apr 10, 2021
Place is clean manager very nice polite and informed about his storage facility
Apr 05, 2021
Easy access, clean and safe facility.
Easy access, clean and a safe facility. Friendly customer service. Chris was very helpful.
Feb 03, 2021
I was told I would get an amazon gift card, I did not.and the first month was suppose to be free per their promo but I got charged over 70 bucks, I don't think the padlock I purchased from cost that much.
Dec 03, 2020
Easy and fast service
Smooth process and I have given a detailed information about the facility. Friendly manager. Thank you.
Jun 28, 2020
Reserved online, paid on site.
Feb 24, 2020
Second rental in 10 years
This is my second rental in 10 years. Both times the price and service was very good. Needless to say, I do recommend renting a storage unit here :)
Jan 25, 2020
Great space for a great price
We were able to get the unit on the same day we called and get an even larger one for a cheaper price. I appreciate how the gates are close to the unit that were renting. It really helps with easy and quick access
Jan 06, 2020
Good storage facility
Dec 25, 2019
Immaculate and safe
Immaculate storage, responsive site manager and safe location. Thanks, Chris!
Dec 04, 2019
Nice staff cleanly and affordable
Nov 06, 2019
Easy and pleasant experience
I order a unit on line and the nice gentlemen in the office called me to confirm that what i order was correct. When i got there he was so pleasant to work with . I am glad i choose this storage facility
Oct 31, 2019
Friendly manager and clean space. Very affordable.
Friendly manager and clean space.
Oct 05, 2019
Great customer service
Great customer service, very clean
Aug 17, 2019
Great storage facility
Chris was very helpful and clear. The area seems safe so I know my items will be secure.
Jun 03, 2019
Great customer service
Good location and great customer service
Apr 08, 2019
Friendly and Superb Customer Service, Very clean Facility
Excellent customer service! Chris was outstanding and gave great instructions on how to use the facility easier, convenriently located.i will recommend this facility to friends and family.
Feb 24, 2019
Storage is needed
Nothing special a storage place to temporarily hold my stuff.
Jun 26, 2018
The price is super good everything is clean the manager is really nice
Jun 04, 2018
Exactly what we needed, however the hours are a little restrictive 7am-7pm
Apr 03, 2018
Good for the price
Good for the price. Wish the hours were longer.
Aug 15, 2017
Friendly and affordable
Far from where I live but worth the drive for the price. The unit was not direct access which I wish I had known in advance, but again the price was right.
Aug 01, 2017
I would recommend to anyone great location too
Jul 26, 2017
Excellent service, Competitive pricing
I booked my reservation due to the competitive pricing, convenient location and the fact that they offer a 5x8 unit. On move in day I was pleased with customer service provided and the quickness of the process. I'd definitely recommend to anyone seeking storage in Concord.
Jul 22, 2017
Good customer service
Chris is a good manager to work with
Jul 20, 2017
Good customer service
Chris is a great guy to work with
Jul 15, 2017
Quick and Easy
Chris was great and super helpful
Jul 02, 2017
Easy to get to. Good location.
Good location and price. On site manager Chris is real helpful.
Jun 25, 2017
The quote over the phone was different from when the guy try to charge me
great storgage space for the small amount i needed, i was alil disappointed, because the guys there tried to charge me 108, but quoted me 48 over the phone, but was nice enough to give it to me for 38, because it was his wrong!! Other then that. Its was good
Jun 25, 2017
Its a little out dated, but they are super nice. I would recommend them to a friend.
Apr 10, 2017
Friendly customer service.
I booked a storage unit online and was contacted by the facility manager right away to confirm. When we arrived, he was friendly, courteous and went through the details of renting a storage unit.
Sep 25, 2016
Good customer service
We ware taken care of right away
Great customer service
Aug 31, 2016
Great place and everyone is extremely professional
Good location, very clean and I'm excited to get what I got. The staff asked me to see the spot as they wanted to make sure it was what I wanted. Their description was spot on. And, I got what I wanted.
Aug 01, 2016
The kiosk was broken but we got it done anyway
OK, so we moved in on a Sunday and no one is there on Sundays. They have a kiosk at the front entrance where you can rent a storage unit without any human interaction. There are about 30 steps to get it done and the button for live help is broken... so you're on your own, good luck! It shows you a map so you can choose a unit. This map is very misleading. I thought we were renting a unit in the middle of t he property - but it turned out to be on the far far FAR end, and not very easily accessible (there was only about 5 feet of space between the door and the opposite wall) **BEWARE: Map not accurate! And you have to purchase insurance, no option to self insure**
Although it was not what we expected, it worked for us. The manager called me the next day to welcome us and asked us to come back and sign paperwork in person. Nice guy. He said to bring in proof of insurance and the $9 monthly fee will be waived. All in all a good experience if you know what to expect.
Jul 31, 2016
Great customer service...clean.
Although I wish they stayed open a little later the management and cleanliness of the tacitly make me feel great about choosing the facility
Jul 28, 2016
Great customer service. I was well tsken cared of.
Jul 27, 2016
I am new to the area and found this location online. Great value especially because of AAA. But what made it most impressive was the office manager. He was helpful and patient. He made the entire process smooth and easy. I would recommend them without any hesitation and use them again in a heartbeat.
Jun 26, 2016
Easy to unload and load...Unit and facility nice and clean
Jun 05, 2016
Quick, easy, and affordable
Best prices around for a great unit. Service is top notch and you can't beat this place.
Mar 18, 2016
Need to maintain the units better
It is very difficult to open the units from damage and we could not open it all the way open due to the blacktop .
Mar 06, 2016
Chris was extremely helpful and cheerful.
Feb 16, 2016
I had a good experience moving in
Feb 08, 2016
Chris was awesome! Gave great information, was super helpful, and moved things along quickly. You are lucky to have him! He's the main reason I'm giving 5 stars.
Feb 05, 2016
Great and informative
Amazing customer service and inexpensive!
Dec 14, 2015
Chris was very helpful!! Excellent customer service and good sense of humor when we were stressed with realizing our unit was too small for all of our furniture. He helped us figure out an affordable solution under time constraints. Great job, Chris!
Oct 28, 2015
this is a good place to store your stuff.
Oct 06, 2015
Got everything signed and ready in less then 10 minutes. Very affordable and secute
Oct 02, 2015
Great job done by the people at the storage unit
Aug 27, 2015
Good all around deal
We were pleased with the price and customer service,
Jul 29, 2015
Desk clerk rude. Inquired about ADVERTISED discount of free first mo, and free truck. Informed those were for AAA MEMBERS ONLY. Does not show this in photos. When I asked why? He rudely told me if I didn't like it, he'd give me my money back, and I could go "somewhere else". There's an A-1 storage directly behind, I should have taken my business to them. Very disappointed in the customer service here. Seemed very discussed that I chose to read the contract BEFORE signing it. And now I'm the bitch that asked too many questions. ( He didn't call me that but made me feel this way).
Jun 26, 2015
I was very happy with my overall experience !
I was super stressed about whole reserving unit and it was an emergency situation that had forced me to need storage on such short notice, so my anxiety was high but as soon as I walked into offices I was greeted by the kindest most helpful man who inspire of having some computer issues was very reassuring and gracious we got everything sorted and I felt very good about my decision to rent there !
May 08, 2015
simple and nice
Owner was really nice . Very helpful.
Mar 30, 2015
Mar 28, 2015
During the time of reserving, communicating, and moving in, I truly valued with comfort the customer service! They were very kind and made sure everything was clarified, kept everything safe and confidential.
Mar 05, 2015
Excellent experience. Chris is great.
Feb 18, 2015
Quick and easy
Feb 07, 2015
The online quoted rate was slightly less than the promotional price. no biggee as it was just a few dollars. My issue in that regard is that it's discounted while requiring $10 per mth insurance. i pay $15 a month for a full household to be insured, so that's rather unreasonable. and to have the promo price, i HAVE to pay the insurance.... the rental truck is expensive unless your move is VERY local. thanks.
Aug 29, 2014
I loved how clean it is, the price is right, and I highly recommend this place!!!
I would refer Central Self Storage to anyone that needs to rent a space because you wil love it for the price and cleanlines.
Aug 16, 2014
Storage Rental Review
This is my second time rental with Ygnacio Valley Mini Storage And reason for coming back is the price is reasonable and Its clean and close to where I live now due to my house fire. Thanks for your services and customer satisfaction!
Jul 09, 2014
Jul 07, 2014
I've been very happy with the service that has been offered. Chris has been a true professional. He has shown very prompt follow up to questions. Thank you Chris.
Jul 02, 2014
The person I talked to was very friendly and helpful and tried to make it as easy as possible. He walked me through the paperwork, how to get into the facility, to my storage unit, and how to get out.
Jul 02, 2014
Jun 23, 2014
Great customer service!
The customer service rep at the reservations center was great. I didn't meet the rep at the facility, but I understand they were professional and courteous. We were told about the insurance requirement there, but the fee is minimal and we're happy with the unit. Thanks for helping make a difficult day so much easier!
Jun 03, 2014
Great, easy move with an awesome price!
May 06, 2014
Super easy...very helpful
thanks Chris, for the follow up and follow thru...storing your life is never fun...your making it easy is 100% appreciated.
Mar 29, 2014
Just one word (GREAT) EXCELLENT
Mar 15, 2014
As a first time storage experience for myself, I found the personel to be very professional. They were friendly and handled all the required paperwork in an efficient and timely manner.
Feb 22, 2014
Chris was very helpful when I found that I needed a larger locker
I was impressed by the cleanliness and security of the units. I found Chris, the manager, to be very friendly and helpful.
Nov 12, 2013
great! Chris is an awesome manager. a Free truck for moving in was a big decision to my choice to move in.
Apr 17, 2013
the manager mark was very friendly and very helpful i would surely refer them to my friends
Jan 28, 2013
I was promised and reserved one price when I moved in the manager was very rude yelled at me told me they no longer had that unit for that price even though I got an email conformation that morning. He threw my license and credit card back at me and said "if you want a1 storage is down the street". Very unprofessional.
Dec 11, 2012
Very narrow layout and difficult to maneuver through with a vehicle.
Dec 06, 2012
Good information from office manager.
Jul 31, 2012
i had an easy prain free time on the on a storage unit from chris the manger. i will recommend to a friend that has or want to get s storage . the unit i got is in a great place and the best part of a my unit is location. so far so great
Jul 22, 2012
I ended up not needing the storage unit, but Chris T (manager) was number 1bin customer service. I was truly amazed at the customer service that he showed. Not only polite, but was immediate in response to my questions and to tell me that the unit I had reserved was possibly not going to accommodate me due to the position the unit was located in if I had large pieces of furniture. He then gave me suggestions to what could solve the issue. Who does that? Anyone needs a storrage unit, go see Chris T at Ygnacio! Awesome Chris...thanks again!