Julie
Jan 02, 2024
Outstanding service and facility
The staff so helpful & informative….even taking me to storage space for location & visual. My needs are for estate purpose.
Highly recommend!
Recommended: Yes
Trey B
Aug 28, 2022
ЁЯСНЁЯП╗ЁЯШБ
ЁЯЪЪЁЯСНЁЯП╗ЁЯШБЁЯФР Nice place, great customer service
Recommended: Yes
Henry Tibon
Jul 04, 2022
Excellent
Friendly and excellent customer service
Recommended: Yes
Mike
Mar 22, 2022
Storage: GREAT, Communication: huh??? what's that??
The heated space we rented was everything it was advertised to be. Clean, Secure, Warm. BUT, when it comes time to empty your space, and close the account, cross yer fingers!
When I was in the office to initially rent the unit, I know staff there answered the phone. Our conversation had a couple brief, fully understandable interruptions. But when it came time to coordinate a move-out, with the promised "pro-rated last month's rent", the advertised phone number rings in some far off "customer service" center, where they insist there is no option to reduce that last charge. "Sure, you're going to move out 4 days into your rental period? Just pay your regular rent!"
"Customer Service" refuses to provide a phone number that will ring in Burlington.
Recommended: No
Deb
Mar 14, 2022
Fantastic service
A shout out to Heather at Burlington Freeway storage. She is friendly, understanding and above all efficient. Thanks for making the process so smooth
Recommended: Yes
片来
Dec 14, 2021
The people are special.
Quick to help. Show concern for the customer.
Recommended: Yes
David
Oct 28, 2021
Good clean secure
The yard is completely fenced with cameras so security is good. Very clean surroundings easy access
Recommended: Yes
Miles Cunningham
Aug 25, 2021
WILL is Amazing!
So I set up unit and was told to perform a confirmation call over the phone if nobody calls me shortly. I called an hour later and talked with a 3rd party. I drove an hour with things to store assuming the third party was on site or had detailed information. I see the unit and I become upset because I was quoted incorrect dimensions. And some of my items will not fit.
Will is a great manager. He deescalated the situation and found a solution , at no increased cost to me for the month. He seems to genuinely care about things and wanted to correct the third parties incorrect statistics for the place.
Recommended: Yes
Jessica
May 29, 2021
Great
Staff was very helpful. Unit and grounds are nicely secured and clean.
Recommended: Yes
Larry Gulke
May 03, 2021
Super easy to get to and very clean
Looking online using sparefoot was easy to find what we were looking for. Kept in contact with us to make sure we were satisfied. The front counter person was very helpful and gave us everything we needed.
Recommended: Yes
Joshua Higgins
Apr 24, 2021
make sure to call to confirm regardless!
had an ok experience; I didn't return the confirmation call and they rented out my space. They "made it right" by giving me 2 spaces, but I ended up paying more monthly anyways.
Recommended: Yes
Cat
Mar 10, 2021
Good secure facility
Helpful and friendly staff. Checked me in quik, and showed me where to go.
Recommended: Yes
Heidi Smith
Feb 08, 2021
Friendly and easy to deal with
My passcode was entered incorrectly so I couldn't get access my first time to the storage unit, but thankfully there was someone in the office and she corrected it promptly and I was on my way. Other than that I cant complain.
Recommended: Yes
Debora Molitor
Sep 17, 2020
Great n using them again
Have used them before. They were very helpful n we’ll be using again.
Recommended: Yes
Derick
Feb 24, 2020
Lovely and quick service. High security compound
I had a great experience with this company. The receptionist was really nice and helpful with finding the right unit for me. And after locating a couple spots I was given a tour of the units by a man named Brandon, who was genuinely happy to show me around the facility. They both answered all of my questions well and gave me plenty of options and tips about the units I was looking at. Signing up was a breeze as well, and I was able to move in my stuff immediately. So, in my option as a first timer with renting storage, I'd say it couldnt of gone any better!
Recommended: Yes
Samantha
Nov 12, 2019
Honest, up front customer service
When I reserved this unit through spare foot the owner of the facility called me before I even finished the phone call reserving the room. She was straightforward and too the point and made sure i found a situation that fit my needs.
Recommended: Yes
Wendy
Sep 29, 2018
Clean and accessable
Will definitely recommend to family and friends.
Recommended: Yes
Travis
Jul 01, 2018
storage units outside of the building seems like easier access
might consider exchanging a 2nd floor unit
Recommended: Yes
athena
Feb 13, 2016
amazing storage facility all aroung
Clean, and front desk lady was very sweet and helpful at all times.
Recommended: Yes
Cannon
Sep 16, 2014
Fast effecient very secure. Love. It.
Recommended: Yes
