Jun 29, 2020
The staff were great and very accommodating. Moving was easy and the facility was very clean.
Jun 15, 2020
Insurance requirement is abusive
It is abusive that they force you to buy their insurance even when their website says I can use my own renter insurance. This needs to stop.
May 29, 2020
Good experience with the checkin
May 18, 2020
Great location for storage items
Storage unit was accessible and provided a dolly to move our stuff into storage.
Apr 14, 2020
It was great customer service and I was able to get a storage unit size I wanted.
Mar 02, 2020
Clean, friendly, easy
We had a very easy time moving our stuff into a storage unit over the weekend. Super friendly people, and the site itself was clean and safe. The only thing I didn't like was being required to buy their lock for $20. If it must be that specific lock, why not just include it in the price? Or at least mention it in the pricing?
Otherwise great place so far.
Feb 28, 2020
Everyone and the facility itself are...
Everyone and the facility itself are great.
Feb 28, 2020
The staff is very nice the place is ok
The staff is very nice the place is ok. I don't know the one I book is not the same as the one I saw a week ago for demo. There is some hidden cost which is not a lot but should know ahead of time. The hidden cost is Admin fee, lock fee, the rate only last 6 months.
Oct 02, 2019
PS employees are doing their best to...
PS employees are doing their best to accommodate every customer needs but of course they cannot please everybody. I feel bad when I read hostile reviews about them. Common! They just work there!
My Veteran boyfriend and I shared 3 units at Burlingame PS. In just 2 months! So far we haven't experienced big deal issues. Thank you.
Jun 25, 2019
Good customer service and great storage...
Good customer service and great storage facilities, from the availability of handtracks and supplies to the units. Well-kept facilities, too!
Jun 14, 2019
Lee Ho is wonderful and great security
Lee Ho, the property manager, is wonderful. Always taking care of us. Also the renewed storage space is very secure.
May 15, 2019
Great Ace to stash your precious belongings
Clean, safe, staff is amazing, good location
Apr 08, 2019
The latch of the storage unit has 2...
The latch of the storage unit has 2 holes for the locks which i think is secured enough. It should be optional instead of mandatory or becomes the Public Storage Company's policy that every customer has to buy the lock from them. It costs $20 each lock plus tax which doesn't make any sense to me since i'm paying extra for the insurance as well. Other storage places i went to DOES NOT REQUIRE their customers to buy the locks from them in order to rent the place. It's obvious they're making money from selling the locks in their own terms. Public Storage should rectify this so called Company's Policy Rule ASAP. I think it's a totally rip-off from their customers. Other than this, i think the storage price is fair, the place is clean, the facility is easily accessible, & the environment is secured.
Marcus Oliver Wurnitsch
Nov 26, 2018
Easy and friendly
Easy and friendly. Good explanation of how it all works.
Jul 20, 2018
Everything went smoothly
Everything went smoothly. Would appreciate a light outside of my unit, it is VERY dark and there is a junction box, should be easy. Unit A017,
Jun 06, 2018
Storage Made Easy!
Clean, easy, and affordable. What more could you want?
Sep 25, 2017
Staff was excellent and they were ...
Staff was excellent and they were pleasant to work with... Also, the facility is cleaned and very well-maintained...
Jul 24, 2017
the lady who helped me set up my unit ...
the lady who helped me set up my unit was very patient and showed me several different sizes to make sure i got what i needed. i had originally started with a unit that was way too small.
Jun 27, 2017
Friendly excellent service.
Friendly excellent service. Clean and organized facilty
The squirtle Brothers
Jun 07, 2017
I have been using public storage for long time. This location is the best. Lee ho and team is the best. Highly recommended
Jun 03, 2017
Lee ho is awesome. Remember me from previous rental. Appreciate her professionalism. Good job recommending packing supplies.
Jun 01, 2017
Fast deal with Low prices
Fast deal with Low prices. Environment is great too. Good security. Nice staff. Clean place.
May 25, 2017
Great customer service
Great customer service. Easy access to storage. Friendly staff
May 24, 2017
This location is very clean and staffs ...
This location is very clean and staffs are very friendly and helpful!
May 18, 2017
Lee Ho deserve SIX STARS!! Exceptional managerial approach. As a handicap customer, she patiently helped me with showing the area and finding the best location for my convenience with the best price. She is also able to recommend a lot of packing materials i am not aware of and advices on how to pack them. I am absolutely impressed!
Apr 08, 2017
This place is wonderful! Going to get storage on weekend is a chore but when you come to this place, Lee makes it a fun experience.
She has the best customer service, knowledgeable and gives you tips that are really helpful especially for first time storage renters like me. Its refreshing to see a person who enjoys their work and is always willing to help.
I'm so glad we found this place! Thank you Lee!
Apr 04, 2017
I like the manager at the Burlingame ...
I like the manager at the Burlingame location. She is the only reason I do not use Extra Storage. Lee ho! Otherwise, my new experience is good. Old one is terrible. Your older facility next to 1811 Adrian road is in horrible condition. Doors don't work, outer doors are busted, no one ever cared for the 6 years I was there. Tons of crime and theft. Lee Ho cared but she could not help me. Plus the price gouging!! I may downsize again at the end of my 1 year contract cause you guys just keep raising rents. Move to your competitors. I will not accept being rip-off again. If that's what it takes. I find Public Storage Corporate to be a bunch of non-caring capitalists. Cheers to you!
Apr 04, 2017
I had a great experience moving
I had a great experience moving. Lee Ho is super nice and very helpful.
Oct 18, 2016
All good from the beginning to the end
Couldn't have asked for a better experience. In and out fast, great price and excellent customer service.
Jul 05, 2016
Excellent customer service and great place.
Aug 13, 2014
The store manager was extremely helpful and friendly. They gave me a unit that was exactly what I wanted. I had shopped in the area for prices and they were the best. I didn't anticipate the insurance for the unit. It is mandatory to have so fyi-renter beware on any unit. At this particular storage place, the 10x10 is shorter more 9x9. But I knew that. I liked the cleanliness and security. Well worth it. Go here if you are wanting a great customer oriented experience.
Mar 19, 2014
GREAT CUSTOMER SERVICED
On a whim I cleaned out the garage, took a ride to Public Storage on Rollins road. She was extremely nice and showed me the selection I thought would work and it was perfect. I cleaned and boxed and brought everything down. They even helped ( Alex and his teenage son) me unload. They are community members and it shows.
Feb 13, 2014
There when you need them.
I have had a very good experience with Public Storage. And I continue to have a great experience with the confidence of knowing that my items are stored safely and securely. The owners/operators of my Public Storage, Lee Ho and her husband are always so pleasant. Thank you:)